Musier Concierge is amazing, he helped us with every single thing

Stayed in July 2025

It isn’t walking distance to stores or tourist sights, although taxis are always waiting.

Had a great comprehensive buffet breakfast for all ages, excellent gym facilities, rooms had great city view. Staff is very professional and rooms a good size.

Stayed in June 2025

Nothing

Everything was spectacular, the staff specifically the doormen and Mr. Lee, the staff at the lounge they made us what we want even if not available at the menu. Also i forgot my watch and they sent it back to my country which we really appreciated

Stayed in May 2025

Everything went well. Right from check in to check out. The staff was just excellent. The staff at the Lounge Bar and at the Splendido restaurant were extremely warm and were always looking after us. The Concierge, the bell staff and room service everyone as just excellent. Mr. Simon Finch was super welcoming and very warm and ensured our needs were met.

Stayed in May 2025

The Prices were high & the some of Staff members don’t answer the phone.

Location near the Train Station, Spacious Room, Amazing Food & Helpful Staff members.

Stayed in May 2025

We had a fantastic stay at this hotel. From the moment we arrived, the staff were warm, welcoming, and extremely helpful. The room was spacious, impeccably clean, and well-equipped with everything we needed for a comfortable stay. The bed was very comfortable, and the quiet atmosphere made for a great night's sleep. The hotel’s location was excellent — close to major attractions, restaurants, and public transport, yet peaceful enough to feel like a retreat from the city’s bustle. I especially appreciated the attention to detail, from the quality toiletries to the thoughtful touches like complimentary water and coffee. Breakfast was a highlight, offering a wide variety of fresh, delicious options. The service throughout our stay was consistently attentive without being intrusive. A standout feature was the excellent Chinese restaurant on-site — the food was authentic, flavorful, and beautifully presented. Overall, I highly recommend this hotel and would definitely return on our next visit. It’s a perfect blend of comfort, quality, and excellent service.

Stayed in April 2025

Everything was top notch! They went over and above to make our stay special.

Stayed in March 2025

I loved the hospitality and staff kindness

Stayed in March 2025

Nothing

Elegant

Stayed in March 2025

The breakfast could use some improvement.

The Ritz-Carlton Osaka did not disappoint us, as we have experienced other properties from this brand. It was consistently comfortable, classy, and the staff were always ready to assist. The breakfast could use some improvement, but aside from that, we had a wonderful time.

Stayed in February 2025

The best in Osaka

Stayed in January 2025

Good location, unparalleled interior and good value for money you put in

None

Stayed in January 2025

Club level staff not much help when planning activities and slow service

Beautiful property, good location and staff on the club level.

Stayed in October 2024

A delay in our luggage delivery to our room - after 2 calls to „At your service“. Crowds/ queues at breakfast at Splendid O

It’s an elegant and lavish hotel in the business district of Umeda, some 5 min walk to Osaka station. The rooms are located from the 24th floor and above, so you‘re guaranteed sweeping views over Osaka. As customary for The Ritz-Carlton, our room was spacious, beautifully appointed, pristine clean, with lots of nice touches, Dyptique toiletries. Our New Year‘s Eve‘s dinner at La Baie was above all praise- excellent service, delicious food and a refined ambience. Equally, the food was top-notch in other restaurants we visited.

Stayed in January 2025

The TV is not internet tv and with limited programmes

Atmosphere and staff

Stayed in December 2024

Great location, conveniently located next to station, the staff here are god gifted people to humanity. They are kind, humble, attentive, thoughtful, caring and will go above and beyond. If we ever visit Osaka again this is the only property we would stay at. Just wow. Also had dinner at their Cantonese restaurant last night and it ended up being the best Chinese dinner I have had in my life. Just amazing overall experience from start to finish. Miss them and having serious withdrawals at the moment.

Stayed in December 2024

A little impersonal.

Very good central location in Ginza and comfortable room.

Stayed in November 2024

We loved this hotel, it was beautiful and welcoming. The rooms were fantastic and staff super friendly.

Stayed in November 2024

Not.

Location, sincerity and professionalism of the staff, solution-oriented and fast service, high-level service quality, hotel decoration, cleanliness, breakfast and ambiance.

Stayed in October 2024

Nothing

Luxurious big rooms with great views

Stayed in September 2024

Kids couldn’t go to the pool til 9am

Attention to detail and bed turn down amazing

Stayed in October 2024

There was no negatives at all

incredible service - from the moment we left our car and even beyond checkout, our every need was carefully attended to including booking my daughters and I in for a private teeppnyaki meal in their Japanese restaurant. Suite was large and had all the amenities you require and more including pjs and dressing gowns. beds were very comfortable and room service meals were extremely good. Spa service (massages) were some of the best we have had. However the standout throughout our stay has been the incredible service and I would like to say a very big thanks to Simon the Hotel Manager who went above and beyond to ensure we were looked after and comfortable. Not only were we allowed to check out an hour later than normal but Simon made sure that we had a comfortable place to relax while waiting for our flight and gave us great hints and tips on what to see in Osaka during our stay. Without question the best experience we have had at the Ritz

Stayed in September 2024

Everything. The service was impeccable Simon Finch (loyalty manager) was exceptional. Matsuo at the breakfast was amazing as well

Stayed in September 2024

Everything was perfect !

Classy old school luxury Staff were excellent Breakfast was perfect Rooms are large with nice views Comfy PJs given Can walk all the way from station in underpass on hot days ! Taxis readily available at hotel

Stayed in August 2024