Really, everything was perfect. Maybe I would like it better if it was a bit closer to the metro stop, but that is not something that can be changed.

This is a beautiful hotel that is staffed by very professional, pleasant and helpful staff. Everything we asked for was arranged easily and with a helpful attitude. The rooms are comfortable and beautifully appointed. Even the standard room, which is not big, is very well stocked and organized. The lounge/bar/ lobby area is a great place to hang out, with comfortable seating and plenty of space.

Stayed in March 2026

Walk to town in city but quiet enough at night

The staff The design Incredible staff

Stayed in March 2026

The staff we all amazing and extremely friendly and helpful

Stayed in February 2026

Nothing

An amazing location in shibuya with a top notch service. Breakfast in a garden One of the best hotel we did in Tokyo !

Stayed in February 2026

Nothing

Location. Atmosphere. Staffs

Stayed in February 2026

That I had to leave.

Design and from of house team. Location also amazing. Rina”s customer service, warm and professionalism was exceptional.

Stayed in February 2026

Nothing

The Trunk experience has spoilt any future hotel stay forever. We received a very unexpected upgrade to the most amazing room with every facility imaginable. It has set a new benchmark.

Stayed in January 2026

A great location! Beautiful surroundings even though in a city area. The staff were very friendly and helpful. We wished we could have stayed longer.

Stayed in January 2026

Nothing

Fantastic location and facilities

Stayed in January 2026

Nothing

Everything

Stayed in December 2025

Lobby can get very busy with people who aren’t hotel guests

Amazing location and friendly staff

Stayed in December 2025

Trendy, buzzy, stylish, comfortable and in an amazing location

Stayed in December 2025

ambient is classy and chick location were superb staff were the best

Stayed in September 2025

Nothing.

The location - the vibe - the staff and the restaurant attached to to.

Stayed in November 2025

One of the best stays I’ve had in Tokyo. The location is perfect — quiet, stylish, and surrounded by a beautiful neighborhood that feels both local and modern. The team’s hospitality was outstanding; everyone was incredibly welcoming and genuinely helpful, especially with planning parts of my trip inside Japan. My room was amazing. The design, atmosphere, and little details created this chilled, home-like vibe that made it easy to relax after long days. Even though I stayed only one night, it left a strong impression, and I’m already planning to come back for a longer stay. Highly recommended

Stayed in December 2025

If anything is the costs of the rooms and drinks

The only hotel to stay in Tokyo! Everything is just right!

Stayed in November 2025

We did not get our complimentary drink at the bar as it was full

Stayed in November 2025

Fantastic location. The staff were amazing and went above and beyond. It was my birthday trip and they made me feel very special for it. Beds were super comfy. The turn-down service included fresh flowers and sleep oil. We stayed for two nights (wish we had booked earlier so more of our trip could be there).

Stayed in October 2025

The room smelt a little musty, could do with airing but no way to open any windows. Also the bed was tiny compared to the living space - more like a queen size mattress. Also 9 weddings on each of the Saturday and Sunday we were there meant a constantly packed lobby/bar area for the entire day/evening

Location, bar and restaurant facilities onsite, amazing friendly staff

Stayed in October 2025

Breakfast plates are too heavy and overloaded — the salmon option also included bacon, sausages, lard, and vegetables, making it an odd and excessive mix Several weddings were held during my stay, making the hotel noisy and crowded - The bar was practically inaccessible - The usual calm and intimate atmosphere was missing

Elegant, refined design with a strong sense of style and atmosphere Cosy, impeccably clean room Exceptionally comfortable bed – hard to leave in the morning! Professional, friendly, and attentive staff Delicious dinner at Trunk Kitchen Excellent fruit, yogurt and granola breakfast option – light and well-balanced

Stayed in October 2025

Nothing

Th staff was super friendly and helpful. The smell, ambience and breakfast was amazing! We also loved the attention to details in the room: the relax scent oil, flowers, pijamas and mini bar selection.

Stayed in September 2025

Expensive, strange bed pretending to be a futon and tricky to get into. Functions occupied the lounge. Laundry very expensive

Stylish, well located, great staff

Stayed in September 2025

Nothing not to like.

Everything! The sweetest and most wonderful staff. Perfect room! Delicious food and drinks! Perfect location. Would definitely recommend to anyone and will definitely come back asap!

Stayed in September 2025

All good.

Great vibe. Exceptional staff that is attentive to details. Very friendly hotel.

Stayed in September 2025