None.

The facilities were beautiful especially the gardens. The onsens both indoor and outdoor were excellent. We had breakfast and dinner each day and the food was delicious and beautifully presented. I like being able to wear our yakutas everywhere including the dining rooms. The location was quiet but only a few steps away from the main street with all the stores and eateries. Our room was spacious and comfortable with a beautiful view of the Japanese garden.

Stayed in August 2025

Nothing

Garden is amazing

Stayed in September 2025

It was a stunningly beautiful location and a lot of nice features built into the hotel

Stayed in September 2025

Everything was great

As everyone else wrote in their reviews the garden is truly magical. Onsens are great, and for those who prefer slightly colder water there is also a swimming pool. The food was very nice, staff welcoming and helpful. During breakfast it was great to have the traditional Japanese dishes but also the ‘make your own’ fried egg option, really good idea!

Stayed in September 2025

I should have booked more time in Hakone so that I can enjoy the area a little bit more. The hotel was great so I wished I stayed longer.

The gardens were amazing. The location is excellent as it was very close to the main shopping area, train station and also the walking trail behind the neighborhood.

Stayed in September 2025

We had booked our room with breakfast and dinner included. Unfortunately there was little variety. Only Japanese dinner and breakfast were served and only of a kind. I don’t eat certain meat cuts and there was no possibility to have a variation on the menu. The impossibility to have a continental breakfast is only a con of the experience considering for the high standard and high price of this structure. The AC in the room was noisy and without it, we could not sleep.

The garden and the outdoor onsen are stunning. We loved our bedroom facing the garden as well as the room interior design. We would come back for these.

Stayed in August 2025

That I couldn’t stay longer and that we could not participate in the meal.

A beautiful property and extremely helpful staff.

Stayed in August 2025

Nothing

Great location and good spacious rooms- the staff are lovely and the garden is surreal Amenities are great- specially the onsens!!

Stayed in July 2025

The staff was super friendly and the place was very cozy, we had a great stay, the garden was beautiful and the rooms where very spacious.

Stayed in May 2025

We were greeted by the friendly staffs, although there was a miscommunication when making booking and we had to pay extra for the children, staffs were very helpful. Our children particularly enjoyed the swimming pool, floats and goggles provided. Onset was amazing too, especially the outdoor ones. We will come back again.

Stayed in August 2025

N/A

Amazing Gardens, authentic Japanese traditional rooms and the public onsens.

Stayed in August 2025

Aircon in the rooms was not strong enough and the rooms got incredibly hot. Hotel restaurant closed very early.

Great location in the centre of Hakone. Beautiful gardens, outdoor swimming pool and onsen.

Stayed in July 2025

Western Japanese room needs a little updating.

Beautiful hotel with an exceptional Japanese garden. We had the western Japanese room which was very spacious and comfortable. Rooms need a little refresh.

Stayed in August 2025

A little bit expensive but probably because we booked late.

⬆️ traditional onsen place. The Japanese garden is so beautiful. There are several types of bath you can choose. I love the outside ones. And it was not crowded due to summer season. ⬆️ walkable distance from the train station. ⬆️ you cannot add breakfast at the reception and it is hard to find suitable breakfast place there. Therefore, it could be better to order the breakfast while booking the room.

Stayed in June 2025

the menu is very traditional japanese, very high standard but not too flexible if you have some intolerances / preferences.

Great onsen with swimming pool. the most amazing gardens and really good japanese food on offer if you book at the time you make your reservation.

Stayed in July 2025

Beautiful hotel and gardens. The photographs on the website do not do them justice. The staff were extremely helpful, the room everything I expected from a ryokan. The food was extremely high quality in terms of content, presentation and service, again, exceeding our expectations. The location is a little way from the main attractions of Hakone but is very convenient for the station and for buses. Public transport is fast, reliable and cheap. The view from our room was exceptional.

Stayed in July 2025

Loved the traditional Japanese style of our room. Views of the large, gorgeous Japanese garden provided me a serenity I've never experienced before. I was nicely surprised to see wall sconces designed by Frank Lloyd Wright in the lobby.

Stayed in June 2025

The breakfast is very traditionally Japanese, so if you are a bit picky, don't go for this option. Also, it would be nice if a menu or a hint of what the breakfast consists of would be displayed somewhere since it's not refundable.

The scenery and the gardens are stunning. The onsen is nice and quiet, with pretty greenery around. The staff is kind, professional, and helpful. Our room was spacious with a lot of natural light and a view of the mountainside.

Stayed in July 2025

A few cons: while our room was beautifully decorated and very comfortable, the common areas felt a little worn and could use some freshening up. Also, I was a bit disappointed to find that the onsen was closed after breakfast until the late afternoon - something to be aware of when planning your day.

We stayed here during a rainy spell, and honestly, the weather only made the experience more magical. The hotel’s garden is absolutely stunning—tranquil, beautifully designed, and truly one of the highlights of our visit. Even just walking through it in the rain felt like stepping into a Studio Ghibli scene. It was also our first time trying an onsen, which was a bit intimidating as a foreigner. I was nervous about making a faux pas. I’d really recommend the hotel staff consider asking international guests about their onsen experience and maybe include a short etiquette guide or explanation in the welcome brochure. That small addition would make a big difference! A lovely touch was the Japanese-style clothing set provided by the hotel; it was so comfortable and made the whole experience feel extra special. We booked with dinner and breakfast included, and it was so worth it. The food was absolutely delicious, beautifully presented, and the dining setting was lovely. The location was also super convenient: there’s a bus stop right across the street, which made it really easy to explore the area.

Stayed in June 2025

Literally nothing

The most "elite" experience I ever had, better than all the 5 star hotels I've been to. Perhaps because I'm a japanophile, idk. I regretted that I didn't book a room with food included, because it seems that it's really great, and we couldn't get it once we arrived because all the timeslots were booked. Instead we ate A5 wagyu steaks in the hotel steak house that were cooked in front of us and served with some traditional dishes, all of that for just about $130 per person. The coolest feature is that a "great view" is not an optional thing you have to pay for. There is a great view from literally every window – either on the green mountains or the beautifully built garden. These great views are not only in rooms, but also in reception, lounges, and hallways. Coupled with the fact that you receive a yukata you can wear everywhere, including the cozy town nearby, it gives a really authentic experience. The hotel is basically on the border of that town, and if you go further it's just mountains and forest. Since all the windows show either that forest or the internal garden, it feels like you are in some distant mountain/forest resort, while it's actually really easy to get to (like 5 minutes from the station) and you can go experience some civilization and a freaking star wars / evangelion merch shop in like 10 meters.

Stayed in July 2025

My only complaint is that they sold out their breakfasts so we couldn’t have breakfast at the hotel.

It is honestly one of the most beautiful properties I’ve ever stayed on.

Stayed in July 2025

We originally had the traditional Japanese room with garden view. It looked old and had a strong odor. The bathroom was outdated and the furniture was very uncomfortable. To get fresh towels, we had to bring the used towels to the front lobby. We also had to use the bedroom towels for the hotel Onsen.

We upgraded to a modern western style room with a private Onsen and Mountain View which made our whole stay worthwhile. The garden and koi fish pond was beautiful and the multi-course culinary experience was amazing.

Stayed in June 2025

Food not quite as good as everything else

The amazing garden

Stayed in April 2025

Restaurant was closed and could not have neither breakfast nor dinner

We enjoy the gorgeous Japanese garden

Stayed in April 2025