Reviews of Deerpark Luxury Stays
6 Kunde Road, Nairobi, Kenya
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Reviewed: 1 November 2024 · Stayed in October 2024
Verified reviewAll around beautiful hotel: rooms, garden, views, food, ... Special shout out to the friendliest and most attentive staff! We loved it and highly recommend...
Thank you so much for your fantastic 10 out of 10 rating! We're delighted to hear that you enjoyed the beautiful hotel, including the rooms, garden, views, and food. It's especially wonderful to know that our staff made a positive impression on you. We truly appreciate your recommendation and can’t wait to welcome you back for another great stay!
Thank you so much for your fantastic 10 out of 10 rating! We're delighted to hear that you enjoyed the beautiful hotel, including the rooms, garden, views, and food. It's especially wonderful to know that our staff made a positive i… Show more
Reviewed: 31 October 2024 · Stayed in October 2024
Verified reviewReviewed: 31 October 2024 · Stayed in October 2024
Verified reviewWhat a lovely, relaxing place to stay when visiting Nairobi! Lovely rooms in a beautiful setting - we so enjoyed eating breakfast out on the lawn under the umbrellas, and sitting out in the garden at any time of the day. The green, the shade and the gentle breeze make for a space that is such a respite from the hotter dustiness of the rest of city. So relaxing. But the real gem of this place is the people. They have assembled such a welcoming, professional and all-around excellent team - you will be so well looked after, nothing will be too much trouble and you will not want to leave. We stayed for 9 days in two different comfortable rooms. Good wifi, linen, toiletries, no noise from other guests, space for working too. Plenty of television channels available - I especially appreciated the availability of plenty of sports channels, including coverage of the cricket match I most wanted to keep in touch with! As a breakfast fan, I loved sitting outdoors each morning for a leisurely breakfast. If you need to leave very very early to go animal watching or “on safari”, there will be a packed breakfast and coffee waiting for you. And in the evening, if you don’t feel like venturing out again, you can have your dinner cooked for you too. The neighbourhood is quiet and peaceful, and outside the gates you are just a short walk from several shopping areas. The nearest, Valley Arcade, is only 10 minutes walk, and has a Carrefour, pharmacy, and the two best cafe chains - Java House and Artcaffé - among other things. We walked there most days. Antonina will arrange any transport you need, but we found the Bolt (local version of Uber) great and cheap. If we walked too far, we could get a Bolt back again; they always came within minutes. We felt safe everywhere we went; the only safety issue we experienced was in areas without proper footpaths and hectic traffic. What a fantastic experience all around this visit has been. Thank you all.
Can’t think of anything.
Thank you for your wonderful feedback! We're so glad to hear that you found our hotel to be a lovely and relaxing retreat during your visit to Nairobi. It’s great to know that you enjoyed breakfast on the lawn and the tranquil atmosphere of the garden. We take pride in our welcoming and professional team, and we're happy that they made your stay memorable. It's also fantastic to hear that you appreciated the amenities and the convenient location near shopping areas. We're glad that you felt safe and comfortable exploring the neighborhood. Thank you for choosing to stay with us for your nine days, and we hope to welcome you back on your next visit!
Thank you for your wonderful feedback! We're so glad to hear that you found our hotel to be a lovely and relaxing retreat during your visit to Nairobi. It’s great to know that you enjoyed breakfast on the lawn and the tranquil atmospher… Show more
Reviewed: 29 October 2024 · Stayed in September 2024
Verified reviewThe Staff were really friendly and helpful. The environment was serene and quiet. The Coffee stood out as it was extremely flavorful and they had good variety of food for breakfast which is included with the stay. When travelling Security is of outmost importance. There is great security to even get to the premise which was very important to me. They also have in-room Safes.. Great bonus
Thank you for choosing Deerpark luxury Stays! We are glad to hear that you found our staff friendly and helpful, and that you enjoyed the serene atmosphere of our property. It’s great to know that you appreciated the flavourful coffee and the variety of breakfast options we offer. We take guest security very seriously, so we're glad that you felt safe and secure during your stay, especially with the added peace of mind from in-room safes. Your feedback is invaluable, and we look forward to welcoming you back on your next visit!
Thank you for choosing Deerpark luxury Stays! We are glad to hear that you found our staff friendly and helpful, and that you enjoyed the serene atmosphere of our property. It’s great to know that you appreciated the flavourful coffee and t… Show more
Reviewed: 27 October 2024 · Stayed in October 2024
Verified reviewThe staff was great and made us feel like family.
I didn’t like that we were charged a higher rate than the going rate because we booked the room many months before. I brought this up with the staff and they assured me they would relay this to the owner. Unfortunately the owner emailed me that he was not willing to honor the going rate for the 2 nights and therefor we paid much for the 2 nights. If I had known that our rate was almost double the going rate, I would have canceled a couple of nights before we got there and rebooked under the lower rate.
Thank you for your feedback, and I'm glad to hear that our staff made you feel like family during your stay. We understand your concerns regarding the pricing, and it’s important to note that the travel and tourism industry often experiences dynamic pricing fluctuations. While it's generally true that guests who book earlier often secure lower rates, there are rare instances where prices may increase due to market dynamics. In this case, it appears that the specific rates were higher at the time of your booking. Unfortunately, it is not common practice for hotel staff to contact guests who have booked at higher rates to suggest rebooking at lower prices, as that responsibility typically falls on the guest to monitor rates and make adjustments independently. Conversely, we've also seen situations where guests who secured lower rates end up staying during high-demand periods, and we remain committed to delivering exceptional service regardless of the price paid. We appreciate your understanding of these industry dynamics, and we thank you for your valuable input. We hope to have the opportunity to welcome you back in the future!
Thank you for your feedback, and I'm glad to hear that our staff made you feel like family during your stay. We understand your concerns regarding the pricing, and it’s important to note that the travel and tourism industry often experi… Show more
Reviewed: 26 October 2024 · Stayed in October 2024
Verified reviewAbsolutely the best choice in the city! Very clean & spacious rooms, excellent garden , gentle staff and delicious breakfast. The building is in a private road with two security gates. Totally recomended!
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. It's wonderful to know that you found our rooms clean and spacious, and that you appreciated our beautiful garden and delicious breakfast. Our staff always strives to provide a welcoming atmosphere, and your recommendation means the world to us. We look forward to welcoming you back for another amazing stay!
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. It's wonderful to know that you found our rooms clean and spacious, and that you appreciated our beautiful garden and delicious breakf… Show more
Reviewed: 23 October 2024 · Stayed in October 2024
Verified reviewWonderful, attentive, and highly professional staff! They let me leave my bag there while I left the city for a tour. When I got back they let me stay the afternoon and chill before my flight. The place is a complete sanctuary in the middle of the city with a huge green space and a pool. The rooms are very clean and comfortable. Wonderful, wonderful experience!
Thank you for staying with Deerpark Luxury Stays! We’re happy to learn that our attentive and professional staff made your stay so enjoyable and accommodating. It’s great to know you found our hotel to be a sanctuary with spacious green areas and a pool. We take pride in maintaining clean and comfortable rooms, and we’re delighted that you had such a positive experience. We can’t wait to welcome you back for another wonderful stay! Safe travels!
Thank you for staying with Deerpark Luxury Stays! We’re happy to learn that our attentive and professional staff made your stay so enjoyable and accommodating. It’s great to know you found our hotel to be a sanctuary with spacious green are… Show more
Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewReviewed: 20 October 2024 · Stayed in October 2024
Verified reviewEverything was so nicely done. Huge amounts of space to hang out outside of the rooms, food was good, location was easy for me (close to my office). Everything was super clean and the gardens and pool were so beautiful. Most of all though what I liked most was Antonina and her team. They were exceptional. So friendly and helpful and so genuine. I absolutely loved my stay and will 100% recommend and I will come back!
Nothing it was great
Thank you for your fantastic review! We're thrilled to hear that you enjoyed the spacious outdoor areas, quality food, and our beautiful gardens and pool. It's wonderful to know that Antonina and her team made such a positive impression with their exceptional service. Your recommendation means a lot to us, and we can’t wait to welcome you back for another enjoyable stay! Safe travels until then!
Thank you for your fantastic review! We're thrilled to hear that you enjoyed the spacious outdoor areas, quality food, and our beautiful gardens and pool. It's wonderful to know that Antonina and her team made such a positive impres… Show more
Reviewed: 16 October 2024 · Stayed in October 2024
Verified reviewThe nicest people I’ve ever met in my life work here. I had a quick stay and they went literally above and beyond to ensure I was comfortable
Weird one, but careful with the doors, I ran over my toe because I didn’t stop the door in time so I bloodied it up fairly well
Thank you for your kind words about our team! We’re thrilled to hear that our staff made such a positive impact during your stay and went above and beyond to ensure your comfort. We sincerely apologize for the incident with the door and appreciate your feedback; we will certainly take it into consideration to improve safety. We hope to welcome you back for a more comfortable experience in the future!
Thank you for your kind words about our team! We’re thrilled to hear that our staff made such a positive impact during your stay and went above and beyond to ensure your comfort. We sincerely apologize for the incident with the door and app… Show more
Reviewed: 16 October 2024 · Stayed in October 2024
Verified reviewReviewed: 14 October 2024 · Stayed in October 2024
Verified reviewCouldn't be better. The quality of accommodation, pool, spacious garden, peaceful setting, yet super close to everything in Nairobi. Also super friendly and helpful service from all the team. Will definitely stay here for future visits to Nairobi
Thank you for your outstanding review and perfect 10/10 rating! We’re delighted to hear that you enjoyed the quality of our accommodations, pool, spacious garden, and peaceful setting. It’s great to know you found our location convenient and appreciated the friendly service from our team. We can't wait to welcome you back on your future visits to Nairobi! Safe travels until then!
Thank you for your outstanding review and perfect 10/10 rating! We’re delighted to hear that you enjoyed the quality of our accommodations, pool, spacious garden, and peaceful setting. It’s great to know you found our location convenien… Show more
Reviewed: 13 October 2024 · Stayed in October 2024
Verified reviewReviewed: 5 October 2024 · Stayed in September 2024
Verified reviewWords cannot express how lovely this place is. In a city with skyscraper hotels, this is a rare find of peace and tranquility. You truly feel at home here. The staff are lovely and accommodating and you can use the great facilities such as the pool, the living room area and not least the pool. Not to forget that there is a little kitchen where you can get excellent meals for lunch and dinner.
N/A
Thank you for choosing to stay with us! We’re delighted to hear that you found peace and tranquility during your stay. It's great to know you felt at home with us and enjoyed our facilities, including the pool and kitchen. Our team takes pride in providing excellent service, and your kind words will inspire us to keep delivering memorable experiences. We can’t wait to welcome you back for another stay!
Thank you for choosing to stay with us! We’re delighted to hear that you found peace and tranquility during your stay. It's great to know you felt at home with us and enjoyed our facilities, including the pool and kitchen. Our team take… Show more
Reviewed: 3 October 2024 · Stayed in October 2024
Verified reviewLocated in a nice and quite area in Nairobi, we enjoyed the coziness of this boutique hotel.
Thank you for your lovely review! We're thrilled to hear that you enjoyed the cozy atmosphere of our boutique hotel and appreciated our peaceful location in Nairobi. We hope to welcome you back for another relaxing stay soon!
Reviewed: 25 September 2024 · Stayed in September 2024
Verified reviewBreakfast doesn't meet everyone expectations especially if you lactose tolerance,no much choice Location wise was perfect and the cleanliness
My room was not as in thr picture it was very tiny,very uncomfortable I requested for an upgrade which was not provided,I wouldn't book room 6 it was tiny and very costly it wasn't worth the price
Thank you for your feedback. We appreciate you taking the time to share your experience. We strive to provide accurate representations of our rooms, and all dimensions of rooms and beds are clearly outlined on our booking platform to ensure transparency. Regarding pricing, it aligns with the current market rates and the value we offer. We’re sorry to hear that breakfast options did not fully meet your expectations; we continually seek to improve our offerings for all dietary needs and will thus look into it. We hope you might consider staying with us again in the future.
Thank you for your feedback. We appreciate you taking the time to share your experience. We strive to provide accurate representations of our rooms, and all dimensions of rooms and beds are clearly outlined on our booking platform to ensure… Show more
Reviewed: 23 September 2024 · Stayed in September 2024
Verified reviewPristine rooms. Comfortable beds. Incredibly kind and helpful staff. Quiet location. Perfect post safari haven.
Thank you for your kind words! We’re glad you enjoyed our pristine rooms, comfortable beds, and attentive staff. We hope to welcome you back for another perfect stay after your next safari!
Reviewed: 23 September 2024 · Stayed in September 2024
Verified reviewA gem of a house that’s spacious, well appointed, and cared for inside as well as the beautiful grounds. The chef is excellent and meal options range from traditional options to intl dishes.. The staff is superb and attends to guest’s needs with kindness and professionalism. A wonderful stay and I hope to return again.
There is nothing to dislike!
Thank you for your fantastic review! We’re glad to hear that you enjoyed your stay and appreciated the spaciousness and care of our house. It’s great to know that our chef's diverse meal options and our attentive staff contributed to your experience. Your kind feedback inspires us to keep delivering exceptional service. We look forward to welcoming you back for another great visit!
Thank you for your fantastic review! We’re glad to hear that you enjoyed your stay and appreciated the spaciousness and care of our house. It’s great to know that our chef's diverse meal options and our attentive staff contributed to yo… Show more
Reviewed: 22 September 2024 · Stayed in September 2024
Verified reviewThe building and all the facilities are amazing. Beautifully designed and high quality finishes. The staff though!!!! EXCEPTIONAL!!!! Nina is beyond kind, polite, engaged and helpful.
There isn't anything really....but if I had to say one thing, then maybe a small fridge in the room.....but we were all allowed to use the large fridge in the communal kitchen.
Thank you for your outstanding review! We're thrilled you found us a "hidden gem" and appreciated our beautiful facilities. We’ll pass along your kind words to Nina; she truly exemplifies our commitment to exceptional service. We also value your suggestion about the fridge and hope to welcome you back soon!
Thank you for your outstanding review! We're thrilled you found us a "hidden gem" and appreciated our beautiful facilities. We’ll pass along your kind words to Nina; she truly exemplifies our commitment to exceptional service.… Show more
Reviewed: 22 September 2024 · Stayed in September 2024
Verified reviewReviewed: 16 September 2024 · Stayed in September 2024
Verified reviewBreakfast (includes a cooked option) lunch or dinner was great, nice and informal, they will do anything to please if you have any additional requests. A home from home, room was clean, modern and nice bathroom with flat screen TV. Good wifi and very nice garden and pool. Excellent value for money for the secure and safe location.
There is nothing to report here
Thank you for choosing Deerpark Luxury Stays! We are glad that you enjoyed your experience with us, from the meals to the comfortable accommodations. It's great to know that our team was able to cater to your requests and make you feel at home. We appreciate your kind words about our facilities and the value we offer. We hope to welcome you back soon for another relaxing stay!
Thank you for choosing Deerpark Luxury Stays! We are glad that you enjoyed your experience with us, from the meals to the comfortable accommodations. It's great to know that our team was able to cater to your requests and make you feel … Show more
Reviewed: 13 September 2024 · Stayed in September 2024
Verified reviewProfessional and friendly staff Very comfortable rooms Great place, big garden, swimming pool Nice breakfast
Nothing
Thank you for your wonderful review! We're delighted to hear you enjoyed our professional and friendly staff, comfortable rooms, and the amenities like the garden, swimming pool, and breakfast. Your feedback means a lot to us, and we can't wait to welcome you back for another great stay!
Thank you for your wonderful review! We're delighted to hear you enjoyed our professional and friendly staff, comfortable rooms, and the amenities like the garden, swimming pool, and breakfast. Your feedback means a lot to us, and we ca… Show more
Reviewed: 9 September 2024 · Stayed in September 2024
Verified reviewReviewed: 8 September 2024 · Stayed in August 2024
Verified reviewReviewed: 31 August 2024 · Stayed in August 2024
Verified reviewStaff friendliness,cleanliness and comfort
breakfast was very limiting and I wish there were more options
Thank you for your feedback! We're thrilled to hear you appreciated our staff's friendliness, cleanliness, and comfort. We value your input regarding breakfast options and will certainly consider it as we strive to enhance our guests' experience. We hope to welcome you back for a more satisfying stay!
Thank you for your feedback! We're thrilled to hear you appreciated our staff's friendliness, cleanliness, and comfort. We value your input regarding breakfast options and will certainly consider it as we strive to enhance our guest… Show more