Reviews of Deerpark Luxury Stays
6 Kunde Road, Nairobi, Kenya
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Reviewed: September 13, 2025 · Stayed in September 2025
Verified reviewThe property is peaceful and beautifully maintained. Most notably, all the staff were wonderful! We felt VERY well taken care of from check in to check out :) thank you!
Reviewed: September 9, 2025 · Stayed in September 2025
Verified reviewExceptional service, very friendly team. Beautiful serene garden. All around great value for money. And a great massage therapist on site as bonus
The music in common areas could be turned off for an even more serene experience. A kettle in the room could help!
Reviewed: September 6, 2025 · Stayed in September 2025
Verified reviewNice and safe
Clean and safe
Reviewed: September 3, 2025 · Stayed in June 2025
Verified reviewVery beautiful place , I really loved the colors, the area , the garden. The staff was friendly and always available for support. I did bicycle and I really enjoyed it
Nothing
Reviewed: September 1, 2025 · Stayed in August 2025
Verified reviewGreat and very safe location with a gated entrance. Nice boutique style hotel where service is personalized. For those who still value human interactions, this is your place. Staff are very friendly, nice and professional The public spaces are stunning: living rooms, garden....
It's not a complain, absolutely no but I'd advise solo travellers to top up their budget for a bigger room. The standard was just enough for myself and 2 luggages ( travelling for a month).
Reviewed: September 1, 2025 · Stayed in August 2025
Verified reviewStaff was friendly and is cozy and lovely place to rest after safari tour. This place is situated in an exclusive area with private guards.
No
Reviewed: August 27, 2025 · Stayed in June 2025
Verified reviewThe room with a terrace was nice and spacious. The garden and pool were also very beautiful and we enjoyed a swim. The area felt very safe and green. EDIT: The company has since reached out to me and refunded me a one night stay to apologise for the issues caused especially concerning the food and service. I appreciate this very much and have put the rating up slightly as this was a very considerate response.
The food took ages and was typically incorrect. We ordered food and it took 2 hours to arrive. Then our vegetarian meal ended up having meat in it due to miscommunication between the staff and chef. After 27 years of not eating meat and then biting into beef was no little mistake. We deserved more than a sorry. It took another hour for them to correct the order. And no, there was no refund. I missed my massage in the mean time as well so it was a mess. Breakfast also very slow and typically incorrect when you order. They also don't refill the food in the buffet even if you are very early in the morning. If the avocado is gone, it's gone. Also in my opinion the prices of the stay and especially food was very high for what you got. It's a nice place but lacks the professionalism for the cost.
Dear Lauren Thank you for staying with us and for taking the time to share both your positive and constructive feedback. We are glad you enjoyed the spacious room, terrace, garden, and pool — and that you felt safe and relaxed during your stay. We are truly sorry for the delays and the serious oversight with your meal order. We understand how upsetting this must have been, especially given your dietary needs and the impact it had on the rest of your plans. This is not the level of service we aim to provide. We have taken internal action with the team involved and have strengthened our processes around kitchen orders and breakfast service. We have also reached out to you directly via email with a more specific commitment to making amends. Thank you again for your honesty — it helps us do better. We hope to welcome you back in the future and provide the seamless, professional experience you expected and deserve. Warm regards, Antonina Karabilo Manager
Dear Lauren Thank you for staying with us and for taking the time to share both your positive and constructive feedback. We are glad you enjoyed the spacious room, terrace, garden, and pool — and that you felt safe and relaxed during your … Show more
Reviewed: August 21, 2025 · Stayed in August 2025
Verified reviewSuper friendly and helpful staff, really cozy place, security 24/7 felt super safe
Dear Ciara, Thank you for the kind words! So glad our staff made you feel at home and that you felt safe with 24/7 security. Cozy vibes and great value—love it. Hope to host you again soon. Warm regards, Deerpark Luxury Stays Team
Reviewed: August 17, 2025 · Stayed in August 2025
Verified reviewQuiet and secured location, great food, beautiful garden, very comfortable room, welcoming and assisting staff
Nothing
Dear Marion, Thank you for the glowing review! We’re thrilled you found Nairobi a little paradise with our garden, food, and staff. Your high praise means a lot. We’d love to welcome you back soon. Warm regards, Deerpark Luxury Stays Team
Dear Marion, Thank you for the glowing review! We’re thrilled you found Nairobi a little paradise with our garden, food, and staff. Your high praise means a lot. We’d love to welcome you back soon. Warm regards, Deerpark Luxury Stays Tea… Show more
Reviewed: July 28, 2025 · Stayed in July 2025
Verified reviewThe property is beautiful, the rooms very comfortable, and the staff are amazing! From the moment we were greeted on arrival by Marina, we felt like we were visiting a favourite relative's home. We stayed two nights at Deer Park Luxury Stays after a fairly hectic 18-day safari (and prior to flying home to Australia) ... so rest and relaxation was on our agenda - and we certainly achieved rest, relaxation and recovery! Thank you to Wilson, Antonina, Marina, Josephine, Roderick, Kevin and chef Victor.
Nothing really :) The ringing of the front gate in the middle of the night was a little abrupt!
Dear Kyli, Thank you for your lovely note. We’re delighted you felt at home from the moment you arrived, and that the property—especially the rooms and on-site restaurant—contributed to a restful and rejuvenating stay after your safari. It’s wonderful to hear that Marina, Wilson, Antonina, Josephine, Roderick, Kevin, and Chef Victor helped make your visit special. We appreciate your candid feedback about the gatebell at night; we’ll review it to ensure a smoother experience for late arrivals. We’d be honored to welcome you back on your next trip to unwind and recharge. Warm regards, Deerpark Luxury Stays Team
Dear Kyli, Thank you for your lovely note. We’re delighted you felt at home from the moment you arrived, and that the property—especially the rooms and on-site restaurant—contributed to a restful and rejuvenating stay after your safari. It… Show more
Reviewed: July 27, 2025 · Stayed in June 2025
Verified reviewThe location is perfect, safest place in Nairobi The staff are so nice and helpful The food was amazing The hotel is so nice and pretty
Nothing
Dear Sofia, Thank you for sharing your wonderful feedback. We’re thrilled that your stay was perfect and that the location, staff, and food met your expectations so beautifully. It’s fantastic to hear you felt safe and enjoyed the hotel’s ambiance. We’d be delighted to welcome you back on your next trip. Warm regards, Deerpark Luxury Stays Team
Dear Sofia, Thank you for sharing your wonderful feedback. We’re thrilled that your stay was perfect and that the location, staff, and food met your expectations so beautifully. It’s fantastic to hear you felt safe and enjoyed the hotel’s … Show more
Reviewed: July 25, 2025 · Stayed in July 2025
Verified reviewLovely staff great food and setting, the room was great and nice communal areas
Only that it’s hard to find, no sign outside on the street which seems odd?
Dear Guest, Thank you for sharing your feedback. We’re delighted you enjoyed the staff, food, setting, room, and communal areas, and we’re glad you had a lovely stay. We appreciate your note about the signage. We’re looking into clearer exterior signage to help guests find us more easily. We’d be happy to welcome you back anytime. Warm regards, Deerpark Luxury Stays Team
Dear Guest, Thank you for sharing your feedback. We’re delighted you enjoyed the staff, food, setting, room, and communal areas, and we’re glad you had a lovely stay. We appreciate your note about the signage. We’re looking into clearer e… Show more
Reviewed: July 16, 2025 · Stayed in July 2025
Verified reviewDeerpark was an amazing place to stay for our first few nights in Kenya. The staff were absolutely lovely - Antonina gets a special mention - and helped make our stay fantastic. The accommodation itself was great and the gardens were such a nice point of difference to other hotels. The hotel is in a gated neighbourhood and we went for walks both nearby and out to a local shopping centre, feeling completely safe. Meals were great, our son says he would go back just to have the steak sandwich again.
Nothing.
Dear Ben, What a fantastic start to your Kenya trip—thank you for the glowing words. We’re thrilled Antonina and the team helped make your stay relaxing, and glad you loved the gardens and safe, stroll-friendly location. Pleasure to hear the meals hit the spot, especially the steak sandwich! Safe travels, and we’d love to welcome you back anytime at Deerpark Luxury Stays.
Dear Ben, What a fantastic start to your Kenya trip—thank you for the glowing words. We’re thrilled Antonina and the team helped make your stay relaxing, and glad you loved the gardens and safe, stroll-friendly location. Pleasure to hear t… Show more
Reviewed: July 15, 2025 · Stayed in July 2025
Verified reviewDeerpark was the perfect place to stay for me during my visit to Nairobi. I was there with a colleague, and we had a very busy schedule during the days. Coming back to Deerpark in the evenings was a balm! The lush garden, the friendly hellos from everyone on the staff, the quiet and the lovely house all contributed to making me feel relaxed and safe. Our every need was catered for by the handful of staff, from remembering our breakfast preferences to helping with the booking of transport, and being able to order a variety of food from the menu. The atmosphere was relaxed, yet caring. The place is small, and to me that is infinetely preferable to chain luxury hotels, and at a fraction of the price, too. I will be sure to stay there again if I come to Nairobi.
Dear Hemmeth, Thank you for the glowing note. We’re thrilled Deerpark could be a calming haven amid a busy schedule. So glad our staff remembered preferences, handled transport, and kept you comfortable and safe. Appreciate your kind words about the intimate vibe and value. We’d love to host you again on your next Nairobi visit. Warm regards, Deerpark Luxury Stays Team
Dear Hemmeth, Thank you for the glowing note. We’re thrilled Deerpark could be a calming haven amid a busy schedule. So glad our staff remembered preferences, handled transport, and kept you comfortable and safe. Appreciate your kind words… Show more
Reviewed: July 13, 2025 · Stayed in July 2025
Verified reviewReviewed: July 10, 2025 · Stayed in June 2025
Verified reviewReviewed: July 6, 2025 · Stayed in July 2025
Verified reviewThe property is beautiful, clean, and aesthetically pleasing. It looks new and everything is well put together. The property is in a quiet suburb giving a feeling of peace and serenity. The staff was friendly, kind, and paid attention to detail. The breakfast was delicious and the chef was on point too. Highly recommended!
Dear Lerato, Thank you for the glowing review! We’re thrilled you found Deerpark beautiful, spotless, and serene. Great to hear the staff’s attentiveness and the breakfast hit the mark. We’d be delighted to host you again on your next Nairobi visit. Warm regards, Deerpark Luxury Stays Team
Dear Lerato, Thank you for the glowing review! We’re thrilled you found Deerpark beautiful, spotless, and serene. Great to hear the staff’s attentiveness and the breakfast hit the mark. We’d be delighted to host you again on your next Nai… Show more
Reviewed: June 30, 2025 · Stayed in June 2025
Verified reviewReviewed: June 29, 2025 · Stayed in June 2025
Verified reviewThis is a lovely hotel in every way - the grounds, the rooms, the staff. What a treat to stay there, away from the noise and bustle of Nairobi, yet easy to get around from by inexpensive Uber.
I liked everything, especially the staff
Dear Renee, What a delight to read—thank you! We’re thrilled you loved the grounds, rooms, and especially our staff. Happy you found a peaceful retreat just a quick Uber ride from the city. We’d be delighted to welcome you back anytime at Deerpark Luxury Stays. Warm regards, Deerpark Luxury Stays Team
Dear Renee, What a delight to read—thank you! We’re thrilled you loved the grounds, rooms, and especially our staff. Happy you found a peaceful retreat just a quick Uber ride from the city. We’d be delighted to welcome you back anytime at… Show more
Reviewed: June 24, 2025 · Stayed in June 2025
Verified reviewReviewed: June 11, 2025 · Stayed in June 2025
Verified reviewThanks to every one works in this hotel… great people indeed
Everything
Dear Hoda, Huge thanks for the kind words! We’re thrilled you felt the care from every team member and enjoyed every aspect of your stay. Great to hear the bed rating was perfect and you found great value. Safe travels, and we’d love to welcome you back to Deerpark Luxury Stays anytime. Warm regards, Deerpark Luxury Stays Team
Dear Hoda, Huge thanks for the kind words! We’re thrilled you felt the care from every team member and enjoyed every aspect of your stay. Great to hear the bed rating was perfect and you found great value. Safe travels, and we’d love to w… Show more
Reviewed: June 9, 2025 · Stayed in June 2025
Verified reviewThe staff are amazing! Helpful, friendly, feels like visiting family🩷
Dear Åsa, Thank you for the wonderful words! We’re thrilled you felt comfortable, friendly, and relaxed with our team—like visiting family. Great to hear you enjoyed the staff and overall value. We’d love to host you again soon. Warm regards, Deerpark Luxury Stays Team
Dear Åsa, Thank you for the wonderful words! We’re thrilled you felt comfortable, friendly, and relaxed with our team—like visiting family. Great to hear you enjoyed the staff and overall value. We’d love to host you again soon. Warm reg… Show more
Reviewed: June 8, 2025 · Stayed in June 2025
Verified reviewThe environment, the house, the place, the garden, the furnitures, the staffs, the location, the cleaningness, the organisation of the place, everything 🥰 will definitely come back, it's a little haven of peace in the middle of a growing city
Maybe just a little suggestion, if I really had to, will be to add a little heater in the room for chilly nights. But the place is already amazing and well organized 😻
Dear Israel, Thanks again for the thoughtful feedback. We’ve already taken action: we’ve purchased heaters that can be availed to guests on chilly nights. Your suggestion helped us improve, and we’re glad to offer this to keep every stay cozy. Safe travels, and we look forward to welcoming you back soon. Warm regards, Deerpark Luxury Stays Team
Dear Israel, Thanks again for the thoughtful feedback. We’ve already taken action: we’ve purchased heaters that can be availed to guests on chilly nights. Your suggestion helped us improve, and we’re glad to offer this to keep every stay c… Show more
Reviewed: June 7, 2025 · Stayed in June 2025
Verified reviewReviewed: June 5, 2025 · Stayed in April 2025
Verified reviewThe staff and chef were amazing at making my stay unforgettable. The grounds are breathtaking.
There’s not much I didn’t like.
Dear Martyne, Thank you for the wonderful feedback. We’re thrilled the zen setting, serene grounds, and attentive staff/chef made your stay unforgettable. We’re glad you enjoyed the facilities and value for money. We’d be delighted to welcome you back anytime. Warm regards, Deerpark Luxury Stays Team
Dear Martyne, Thank you for the wonderful feedback. We’re thrilled the zen setting, serene grounds, and attentive staff/chef made your stay unforgettable. We’re glad you enjoyed the facilities and value for money. We’d be delighted to… Show more