No prior information on website that the spa facilities were closed for refurbishment, however I was delighted to find such lovely massage ladies just outside the gates to hotel and so was pleased to support them

Layout, the amazing staff

Stayed in November 2023

The bathroom is abit outdated. The beds are also quite high and squeak alot and not idle for a comfortable relaxing evening.

Evrything. Its well situated and quiet. Food is also very good. I was given a Room right at the beach front and that always makes my stay worthwhile and enjoyable. Esther the Receptionist is also always very friendly and helpful.

Stayed in August 2023

The gym is not working - the hotel shall alert the travelers.

Location

Stayed in June 2023

badroom & hygiëne (towels are washed but they look old). the showers are old

personeel, eten en locatie

Stayed in December 2022

Your towels and laundry items were too old filled with holes and stains. WiFi was too poor in the room and no effort done to improve except promise air.

Very good location for restaurant and well laid and exllent varieties of eats ideal for a good breakfast. Kept time and fruits were plenty. Good food and well prepared . Staff are so friendly and lovely .

Stayed in December 2021

Overall the hotel has made some major improvements on the grounds which are much better than 2 years ago. But the hot water seemed to depend on how many rooms nearby were occupied. AT times there was no hot water. But when it was there, it was hot. Covid still affects the entertainment and food service. When it is not busy, we had more attention than when it got busy. But the personal attention we received was excellent overall. Best place in this area to stay!

The food was great! the location was excellent. Our room was a great location.

Stayed in November 2021

The bich

Stayed in August 2021

The Rusty bathroom knobs, beddings and towels.

The Staff were exceptional, they went above and beyond to ensure our comfort and cater to all our needs. Kudos to the reservation team and the attentive waitstaff. While there were some rusty bath knobs and bedding/towel issues, the facility itself is beautiful, with ample, clean swimming pools and stunning surroundings and amazing food. The sea view from the hotel was simply breathtaking

Stayed in April 2024

Nice ⁹

Stayed in January 2024

Location North coast is good Meal was not I expected, poor on vegetarian desk and in hygienic in utensils

Stayed in January 2024

We did not get what we paid for, the air conditioning, TV and WiFi did not work in the room. The bathroom door did not close. Embarrassing as sharing a room with my son. Only one chair on the balcony and in the room. No hangers. The fridge was not on for when we arrived. Asked to change room but fully booked, saw two families sent to an inferior, cheaper hotel as no rooms for them although booked far in advance. They returned, I don’t know what happened next. Asked to speak to the manager, no one available as the weekend. Asked for a refund, again no one available before we left.

The outside area was great, enjoyed both pools, clean and good size. Food was plentiful and varied. Room and toilets very clean.

Stayed in November 2023

The bathroom for the room that I was allocated (358) was in a bad state i.e., the shower head and other metals within the bathroom are rusty and had crystalized substances on the metal heads that looked gross.

The allocated hotel room was of good size and the breakfast and dinner offerings were comprehensive with a wide selection of meals. The food was fresh and the staff at the reception and restaurant were professional and friendly.

Stayed in July 2023

The location is not bad however it is veey notable that the hotek is not putting back investment into the facilities. The location is tired, none of the channels wheee clear or even viewable. The pool closes at 6pm. Who closes a pool to guests!

Staff like Esther in reception, Brenda, Kazungu, and loved Hilda, she was so helpful. All staff in general where very friendly

Stayed in February 2023

The room, safe was old, tiny fridge, bed was very high and uncomfortable, Bathroom was tiny and water drainage was slow.

Food and drinks

Stayed in February 2023

Nothing at all

Not cleaned and food is not good. poor service.

Stayed in November 2022

Rooms OK but corridors and stairways not to same standard as front and very dated. Although asked for a quiet room on booking, placed above pool and music. If you are British will understand comment - reminiscent of 'Benidorm'... not the place.

On entry, frontage of hotel very impressive. Changed room on request when too noisy.

Stayed in August 2022

Some areas of the hotel need some renovation ( i.e. bathroom)

Very friendly staff and good food variety.

Stayed in July 2022

The bathrooms are horrible and outdated

The staff are very helpful

Stayed in May 2022

animation team needs to up date music and games evening entertainment get all the lights working when show is on and the head chief animation guy need to stop sitting around on his phone and don’t seem to do much work

excellent service very clean

Stayed in February 2022

Rooms were not up to standards! — old and unsteady furniture Foods were okay but were not spectacular Some of the Managment would try to charge you extra after you checked in already! Very unprofessional!

Stayed in August 2021

The bed was too high, its meant for super tall people. It was a hassle.

Awesome view, staff were friendly and willing to help, there was variety of food .

Stayed in May 2021

Good but could be better

Staff

Stayed in September 2021

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in January 2024