Reviews of CityBlue Creekside Hotel & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Good service and very friendly staff

NA

The facility is well maintained and the rooms overlooking the creek are the best.

Service from pool bar needs improvement.

Exceptional staff..especially Amina. She was so helpful with everything we asked about. All staff had that wonderful Kenyan generosity

Pillows

I liked everything about this place! Great location with waterfront views, good restaurant with a very nice breakfast buffet, friendly and accommodating staff, and a very comfortable room. They have a nice pool and decent gym.

The rooms are big. The bed is comfortable. The rooms are clean. Smart TV is possible to connect lap-top. Hot water in shower.

The gym was not open. Wi-fi was quite weak in my room. When I requested late check-out, I received a negative lecture from the front desk, based upon previous guests' behaviour, I found that very negative and surprising. The building needs renovation but still is acceptable.

Exceptional..everything was amazing and the staff were so welcoming..will definetly comeback again and refers to family and friends..

Everything works well. Very friendly helpful and professional staff.

The hotel is in a location where many rooms have good views of the creek and swimming pool. I enjoyed the choices for the buffet breakfast, including the availability of local traditional dishes. The pool was great with friendly staff at the nearby bar - special thanks to Albert :) I was upgraded from the original room, due to no hot water. The reception staff were understanding and supportive, working well together to find a good solution. Thank you to Irene, Fatma, Daniel and Cynthia (reception): Pedro and Mary (at the gate): And Ade and Kea for their driving :)

Cleanliness in the rooms was affected by the high salt content in the water - which spoiled the feel and look of the bathroom fittings. The infrastructure was 'ok'. For example: The hot water issue; Occasional non-flushing of the toilet and tempramental electrics - happily they have a generator.

It’s strategic location and spacious rooms.

Pool was under maintenance, however, the information wasn’t provided prior booking.

-The room size is big with nice balcony -bathroom needs some developments -nice staff and all helpful -nice environment with green yard , this season weather is amazing -barbicue grill dish near bar is tasty

-breakfast and lunch buffet need to be improve -swimming pool need to be improve on water quality -gym need improvement tools.

Comfortable rooms. Friendly staff

Charged for dinner as we did not like half board options. We then paid for 2 pizzas at full price instead if the offer price.

Clean and friendly

The customer service team led by Mr Buluma were exceptional