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Reviews of Coastgate Hotel

Plot number BN2012169586, off Mombasa Road, Miritini, 00100 Mombasa, Kenya

#29 of 45 hotels in Mombasa

Guests' Choice

Review Score

Based on 58 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.1

  • Location

    6.2

  • Facilities

    6.9

  • Staff

    8.3

  • Value for money

    7.5

  • Free WiFi

    6.2

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Showing 1 - 25

  • Reviewed: March 25, 2024

    6.0
    Overall, a very comfortable property with good customer service and great access to great food.
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    The toilets and the bathroom were in poor condition and the bed linens were washed in a lye-based detergent and I developed a mild rash from sleeping in them.

    The front desk staff was very friendly and helpful. I liked the location: Very close to excellent street food and the airport.

    Stayed in March 2024

  • Reviewed: March 11, 2024

    6.0
    We mainly choose the Hotel because we thought its close to the Airport. Wont book it again.
    • Leisure trip
    • Group
    • Single Room
    • Stayed 1 night

    The Breakfast was not really good and the process was taking much time (we went there at 6:30 and it took long). Also the rooms where not so modern and the personal was not very friendly.

    The room had an AC which is quite nice for the price. Also Breakfast was offered.

    Stayed in March 2024

  • Reviewed: March 7, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location is difficult to get to and there is nothing really redeeming about the property. Meals were. Equally basic but OK.

    This is a very basic hotel with few redeeming features. It's reasonable value for money and close to the SGR Terminus but still requires a boda boda ride to and fro. Staff were competent and helpful.

    Stayed in March 2024

  • Reviewed: March 2, 2024

    6.0
    Nice place to wait a train.
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location area are poor surrounding. No restaurants or cafees there.

    Hotel was ok in that price. Staff are nice and helpfull. Near trainstation are the only reason why stay here. Motobike taxi 10 min. Breakfast are very good and restaurant make food in order too.

    Stayed in February 2024

  • Reviewed: February 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Fast internet, good breakfast and friendly staff

    Stayed in February 2024

  • Reviewed: September 28, 2023

    6.0
    Good price, good place
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No alcohol A bit noisy by night (street and old Air Conditioning)

    Not expansive Good restaurant Nice staff Good wifi

    Stayed in September 2023

  • Reviewed: July 29, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    All good

    Balcony

    Stayed in July 2023

  • Reviewed: July 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    To be honest I think it should be a lot cheaper for what you get!

    The hotel is very basic, but exactly what you need to serve the purpose of just stopping over in Mombasa. Comfy bed, spacious room and they have a restaurant (not the best for vegetarians but was fine). Very friendly and accommodating staff!

    Stayed in July 2023

  • Reviewed: June 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff were superb

    Stayed in June 2023

  • Reviewed: February 14, 2023

    7.0
    Reasonable hotel , friendly people near to the airport and trainstation. Nairobi terminal
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Order a warm meal was difficult. It took 3 hours between Order and eating.

    Near to the trainstation. And airport

    Stayed in February 2023

  • Reviewed: January 1, 2023

    8.0
    Need to catch the SGR from Mombasa early in the morning? Make this your pitstop, it's a total gem!
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night

    Just as we arrived at the Coastgate, the heavens opened and it poured with rain! Which was refreshing but I think lots of windows were opened to let the fresh air in, as it had been really muggy. I think as a result, there were a good few crawlie bugs, including a gorgeous foot long millipede that checked in with us too! It wasn't a major problem, just worthy of note that it's a very rural setting. To be honest, if you're really freaked out about bugs, consider staying in another country!

    Our little team stayed here for one night only, in preparation to catch the SGR the next morning to go to Nairobi. This was an absolute gem of a place, a little tricky to find if I'm honest once we were in the hubub of the town, but using Google Maps we got there without a fuss. We were greeted and assisted at the entrance to the hotel and shown to our rooms. For a budget hotel, I have to say, this really was a great stay. The beds were very comfortable, the mossie net over the bed was quite attractive and really functional, and the shower and loo was lovely and clean. There was good aircon too for those that needed it and a fan. There was even a telly but it only had about 3 channels of fuzzy rubbish and I didn't go to Kenya to watch the box, so I wasn't fussed. The food was delicious and copious but it did take a little more time to organise. Because of COVID, lockdowns and the financial crisis, lots of Kenyan hotels haven't managed to get back on their feet properly. As a result, the kitchen at Coastgate doesn't always carry a broad selection of ingredients for that day. You just need to let them know what you fancy and they'll source everything fresh from the market which is literally outside your door, then present you with a delicious plate of supper at the time you want it served. The food options were abundant by the way - there was lots of delicious Kenyan and European choices. Nobody left the table with a hole in their tummies, I can tell you that, in fact, my only grumble about this amazing little place would be that they served TOO much food and we were concerned about waste! We took back doggie bags so all was good but I guess the reason they do it is because they want to ensure people leave good reviews and that more people start using the hotel again. If you need to get the SGR from Mombasa to anywhere, make this your pitstop! It's smashing and the people are incredibly gracious and helpful and the price is perfect!

    Stayed in December 2022

  • Reviewed: November 27, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Just the way to getting to the place otherwise it everything was OK

    The staff were all good working very hard our stay was lovely just for one night it were ideally.

    Stayed in October 2022

  • Reviewed: April 21, 2022

    8.0
    Clean, cheap and safe. Will stay again.
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    Google map took me on a road over a nearby hill, which was not a good road....double-check directions.

    Good price, convenient location, clean, guarded parking. Will stay again.

    Stayed in April 2022

  • Reviewed: January 11, 2022

    8.0
    I only stayed one night but it was a good one
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    hardly any Wi-Fi in my room

    was clean and the aircon was cooling

    Stayed in January 2022

  • Reviewed: December 23, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    The road google took us through from the SGR to the hotel was hectic. Narrow, potholed and through a dodgey area.

    Clean place, good breakfast and attentive staff.

    Stayed in December 2021

  • Reviewed: December 21, 2021

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location, it wasn't as clean as eclected

    Friendly staff

    Stayed in December 2021

  • Reviewed: December 8, 2021

    6.0
    It was okay
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was too small...not big enough for two guests... No safe for valuables in the room

    The breakfast was okay... Room was quiet...

    Stayed in December 2021

  • Reviewed: November 15, 2021

    7.0
    Great :)
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    That we were able to check in at 1am ! this was a big plus, breakfast was oki :) Friendly staff

    Stayed in November 2021

  • Reviewed: November 11, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    breakfast could be improved

    Good hotel to stay prior to a flight. Nothing special but clean and comfortable enough and the staff was very friendly.

    Stayed in October 2021

  • Reviewed: May 7, 2021

    7.0
    Clean, comfortable and met our needs
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 2 nights

    Breakfast is scheduled to be served starting at 6 a.m. However, in the morning of my departure we didn't get our breakfast until 6:45 and by then we needed to rush out to go to the airport. The place is quite noisy also, because windows are jalousies which don't seal shut and keep noise out or in. This is a budget hotel and served our purpose and I don't know whether you can find a better hotel in MIritini, which is not a tourist destination at all.

    The location is off the main highway hidden down a lane in back of the NTSA office. A bit hard to find but we managed. The staff are friendly and courteous. Dinner was ordered from the restaurant downstairs hours ahead of time and was good. The AC in our deluxe room worked very well and we had no complaints there. There is no room fridge or other niceties like shampoo in the bathroom. A very basic accommodation but it was clean and comfortable enough and suited our purpose for a short few days visit.

    Stayed in May 2021

  • Reviewed: April 29, 2021

    6.0
    Dry Hotel- Very Loud- Comfortable beds
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It's a dry hotel and no vegetarian options for dinner. Its also SUPER loud, both outside the hotel and in the halls. It sounded like people were inside my room. Definitely bring ear plugs.

    Beds were comfortable and price was good for a budget hotel kind of close to the airport. No charge for late check-out up until 12pm... just let them know.

    Stayed in April 2021

  • Reviewed: February 7, 2023

    3.0
    Poor
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very little room and bathfroom, no space.

    Breakfast.

    Stayed in February 2023

  • Reviewed: May 4, 2022

    9.0
    My stay was short but fantastic.
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    Location was quite far from Miritini ,Mombasa Terminus.But on arrival I was quiet and peaceful. The breakfast was okay.A bit of variety and staff were very friendly and helpful

    Stayed in April 2022

  • Reviewed: December 30, 2021

    1.0
    Not worthy
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    I did not like almost everything. The photos on the booking.com website for this accommodation does not reflect what the reality is. The rooms are old and badly or hardly maintained. The pillowcases are old and torn, the sheets are also old, and stained. Blood traces on the mosquito net and it was a struggle to use the mosquito net, since the rails are not working. The towels were too old to be presented to any guest. The toilet was not flushing! Come breakfast time, we were harrased by flies. They were all over us and all over our food that we could not enjoy anything. Tip/advice to the management: Maintainance! Mentainance! Guys. Very important. Make your guests happy by upgrading your accommodation. Alooot has to happen.

    The only thing I liked was the receptionist. He was friendly and did his job well.

    Stayed in December 2021

Showing 1 - 25

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