Reviews of Crystal Bay Resort
Jacaranda Road, 00400 Watamu, Kenya
Loading
Guests also reviewed these properties:
Gili Trawangan, Indonesia
Bad Reichenhall, Germany
Astana, Kazakhstan
Scarborough, United Kingdom
Anaheim, United States
Castéra-Verduzan, France
Výrovice, Czech Republic
Rome, Italy
How guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Loading...
Reviewed: October 22, 2024 · Stayed in October 2024
Verified reviewI wasn't going to leave a review but as booking.com keep asking... I had a very unpleasant stay as on the first night I woke to a rat in my room! All credit to the housekeeping gentleman who came and killed it and removed it for me in the early hours. But how a rat ever came to be in my room in the first place is really not what you expect for holiday accomodation.
No rats!
Reviewed: April 29, 2024 · Stayed in April 2024
Verified reviewWell, not really anything.
What a customer service???! We were moved to that hotel, but on arrival realized its empty! No other guests, restaurant and bar not working, only one staff member! Why not inform us at least a day before about the situation? In the end we had to move to another location, that caused us loosing time, loosing money and ruined first impressions. Luckily we found another place.
Reviewed: April 24, 2024 · Stayed in April 2024
Verified reviewService was amazing, from Security, Reception, Housekeeping, restaurant and the pool.Keep up with the good work!!
Constant power outages.Do something about this
Reviewed: December 31, 2023 · Stayed in December 2023
Verified reviewNothing
Rooms not maintain
Reviewed: November 25, 2023 · Stayed in November 2023
Verified reviewThe spot The pool
We got The room with view but the one we got was super tiny Also if you are not italian , forget this hotel, they dont consider you. You wont have the same quality of service. At the restaurant, for facilities they were served first, sometimes the staff forgot our orders. Serveral times we felt uneasy. The group of italians present at the same time, was super rude even with the staff. The breakfast is not bad but the products are industrials and same meals every day. Beach boys on the beach
Reviewed: November 21, 2023 · Stayed in November 2023
Verified reviewThe reception from the staff was nice,it was a friendly atmosphere and the room was nice.
Nothing
Reviewed: November 7, 2023 · Stayed in November 2023
Verified reviewLarge audience of beech boys. Understand they need to make a living Seaweed and rubbish
Reviewed: October 20, 2023 · Stayed in October 2023
Verified reviewReviewed: October 10, 2023 · Stayed in October 2023
Verified reviewReviewed: October 3, 2023 · Stayed in September 2023
Verified reviewReviewed: September 16, 2023 · Stayed in September 2023
Verified reviewUncomfortable pillows
Reviewed: September 3, 2023 · Stayed in August 2023
Verified reviewReviewed: August 30, 2023 · Stayed in August 2023
Verified reviewReviewed: July 25, 2023 · Stayed in July 2023
Verified reviewThe pool area.... the meals.... the staff and entertainment Free water, tea and coffee anytime.
Very little English was spoken.... Always Italian😞 Our unit 124, needs TLC lake of maintenance No coffee station in room.
Reviewed: July 25, 2023 · Stayed in July 2023
Verified reviewReviewed: June 12, 2023 · Stayed in April 2023
Verified reviewthe shower easily gets clogged. the washroom of our room in particular had a bad water drainage system.
Reviewed: May 12, 2023 · Stayed in April 2023
Verified reviewReviewed: April 28, 2023 · Stayed in April 2023
Verified reviewBreakfast was okay, the choice limited, but plenty to eat. Would have been nice to see more home-made foods like yoghurts, etc.
The breakfast sausages weren't the best
Reviewed: April 15, 2023 · Stayed in April 2023
Verified reviewFood and service was very good.
Lack of appropriate TV channels I.e CNN and Super Sport for football.
Reviewed: April 11, 2023 · Stayed in April 2023
Verified reviewlocation
untrained front office staff
Reviewed: March 17, 2023 · Stayed in March 2023
Verified reviewReviewed: February 6, 2023 · Stayed in February 2023
Verified reviewThe buffet is fantastic! Especially that meat and fish is prepared fresh on a grill everyday! Also the pasta, pre-prepared but still cooked with the sauce directly on the stop! The variety is also excellent!
We are still in Kenya and English is the main language. I found it weird always been addressed in Italian, only because most of the guests are Italians.
Reviewed: February 5, 2023 · Stayed in January 2023
Verified reviewAccommodation and staff were very good. Thanks. Maybe
Maybe the Italian language everywhere.
Reviewed: January 17, 2023 · Stayed in January 2023
Verified reviewRooms are clean and comfortable. Food and service was well served, selected and prepared. Good quality and variety.
Lack of TV in most regular rooms, and use of Italian language in all information on the hotel. It is disadvantage to non-ltalian speakers in case of emergency. Thanks Eliakim.masale@gmail.com.