Central location, friendly staff, cleanliness, and good security

Stayed in August 2025

The shower could have been a bit more powerful and warm.

The room was goodlooking and just like advertised in the pictures. The staff was polite and friendly. The food is good, we have enjoyed breakfest every morning. When we left it rained quite heavily. The security guard swiftly came to protect us from the rain with an umbrella when we are getting into the taxi, that is thoughtful and an example of great hospitality. As a guest you don´t forget such a friendly gesture.

Stayed in August 2025

No elevator, but the hotel have porters to help us with the luggage though.

Nice room and comfy for 3 people. The staff are attentive and friendly. Hotel's location 's very close to city center, surrounded by many restaurants.

Stayed in August 2025

For the money I think it is little bit overpriced. We would expect a more drinking water for that price. Also it is written in descriprion that you can pay by cash in KES but it is not true, which put us into a bad situation.

We really appreciate the staff of hotel. Everyone was really kind and try to help as much as possible. There was a trouble with hot water because sollar system did not work that day but they did the best to solve the problem.

Stayed in August 2025

Towels and bedsheets were old and broken, (with holes). My room had a window to a deposit and it was not possible to close the window. It was not a big deal though. Be aware is a budget hotel

It has 24h reception. It was optional of breakfast for $6. It was clean. A bottle of water available in the room. The staff is very kind. It's perfect for short stays. (Use Bolt for private transportation to airport, taxi of the hotel charges you 4x)

Stayed in August 2025

I'm not one to complain, but the Wi-Fi was a bit frustrating because of the spotty service, and the mattress was on the hard side leaving my back a bit sore in the morning. Other than those two issues, I give the hotel a thumbs up!

All of the staff are great, and the taxi service and guides were very efficient at helping me to navigate Nairobi as well as access to a number of the game reserves. All things considered, the hotel is a solid location for the price . . .

Stayed in August 2025

The bed was very comfortable and the staff were very nice

Stayed in July 2025

I had a good time

Clean, proximity

Stayed in August 2025

It is not always easy to get hot water or fast Internet.

The room was clean, the staff - helpful and accommodating.

Stayed in July 2025

Crispy-clean bed sheets. The place is clean, the staff is helpful. Location is great, close to everything - buses, restaurants, shopping.

Stayed in July 2025

You have excellent staff who are very helpful and they are all have a smile. As one who knows a bit of body language, I can see that behind the smile... I could be right or wrong.

Breakfast, okay but not the best. Lunch or dinner is just too little (especially Ugali? Seriously?) and a bit expensive. I preferred to eat from outside rather than in the hotel. Lower the cost and increase the portion.

Stayed in June 2025

Hot water is intermittent and water pressure a real suspect.

Location so close to old CBD and Westlands. Ability to store my luggage for several weeks as I explore East Africa. Clean and secured

Stayed in July 2025

Needs some maintenance. We didn’t have warm water, but didn’t complain because we just stayed one night.

Clean and kind staff

Stayed in July 2025

The shower could be hotter, but it was warm enough to wash.

The room was clean and cozy, the staff was super friendly and helpful, Taxi service offered by the hotel was convenient and reliable. The area is safe enough to walk around.

Stayed in July 2025

Staff makes this place amazing! It is a bit dated but great value for the money. You are also able to walk to the CBD from hotel.

Stayed in June 2025

200 metres you have to walk through a round about which is isolated and felt not so safe

Close to city centre

Stayed in May 2025

The window that didn't close in my room, but I got another room with window that did close.

Staff

Stayed in June 2025

I stayed in one of the cheaper rooms and I had a problem with hot water 0

I liked the atmosphere of the hotel from the first day I stayed there in March. The staff were very friendly and helpful, especially Gabriel and the food the service in the restaurant was great.

Stayed in May 2025

Ambience

Stayed in May 2025

the standardroom had a to small bed for 2 persons, 140 wide, also very small tv 3 levels no lift , douche had no hot water, tv remote did not work

very friendly and helpfull staff, good wifi, clean

Stayed in May 2025

The food is a bit expensive and takes longer to be served after being ordered.

Staff are excellent, very polite and welcoming.

Stayed in March 2025

quietude

good

Stayed in May 2025

Location

Facilities and stuff

Stayed in March 2025

When I asked if is safe, (2) walk around [or], go (4) a walk in city centre after [7pm - 8pm]. They suggested me, (2) avoid do such thing. Probably some streets around city centre were no safe enough (4) me as nationals from other country - continent. However, I did my best, (2) go out and return after [8pm], yes. They probably were right, is not that easy. However, overall, I stayed satisfied and felt safe [100%] with my whole stay in Kahama hotel & overall with my stay in Nairobi.

My room was every day clean! [bedroom, toilet - bathroom]. No complain. The TV, some times, didn't worked well. But overall I didn't open it much! Hotel Staff [Reception, kitchen, room service], no complain/s. They did the best, (2) have the best experience while I stayed in Hotel. Breakfast & lunch I took couple times, was great! If I had some problem, I just went in reception (2) solve it! Simple as that.

Stayed in February 2025