Reviews of Margarita House This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Great staff, spacious room, nice garden, perfect location. Felt safe and secluded.

Bathroom needed shelf for toiletries, towel rail by the basin, bathmat for floor. Breakfast could be a bit tastier!

The staff were excellent

Everything

The staff were very friendly and helpful. It is very safe. Short uber ride to the hub mall which was lovely .

the rooms are a bit outdated and small for a family of 4. The double bed was very small and not very comfortable. The breakfast was average. The staff however was really friendly.

Lovely impressive looking house with seating area in the well maintained gardens and small pool. Staff are lovely and welcoming especially Gladys at reception. The local area is very safe and secure as it is within a very wealthy area of Nairobi. We walked out to the local waterfront mall for lunch and it's easy enough to get to other places we went to cultiva restaurant after a safari and got a bolt ride back. there is a communal seating area in the hotel with a real fire which was nice on a cooler evening and they have a small a la carte meal menu if you want to eat in. They also made us a sandwich the evening we left for the airport as we didn't want a large meal.

It was really quiet so it was a bit odd that we felt like the only people in the hotel. We only saw a few other guests around in the communal areas so it lacked any kind of ambience. Food took a while to be prepared although it was tasty when it arrived. When asked for drinks they took a while to come or we had to remind them. Safe didn't work but you could lock the old fashioned built in wardrobes although I just kept all my valuables with me. I'd describe the rooms as chintzy and typically English old fashioned colours and decor. Lots of noise from the neighbourhood dogs barking outside and noise from other rooms. Earplugs are provided.

First off, the owner, Elizabeth is one of the nicest people you’re ever going to be! Her staff is exceptional, but I would say Gladys you went above and beyond and so did you Jeff in helping me say goodbye to my Kenya family before my departure! Beds are so comfortable and the room is so spacious! I was feeling a little bit cold and they put a hot water bottle together for the bed and brought in a small space heater to make it cozy.

Friendly staff, good location, nice breakfast, pool

The double bed in the family room was a bit too small for two adults (or two older children).

We had a great stay at the Margarita House. The staff were so friendly and helpful. I was traveling with my daughter and we felt safe and were able to get around easily with Uber. We enjoyed the mall for restaurants and shopping which was about a 10 minute walk away. We would definitely stay again. Thank you!

I LOVED everything from the second I entered. The rooms are fabulous, the service is amazing. The staff are friendly and helpful. The breakfast and dinner were good with a good options. Gladys made me feel so welcome and I really enjoyed speaking with her. Jeff was such a polite waiter at dinner and breakfast .if I could give a score higher than 10 I would ❤️

Nothing!

Very well located in a quiet area and secure

Friendly staff and nice rooms!

Stayed here for three nights. Gladys and Natasha were both very welcoming and helpful. Lovely small pool in partial shade, towels are provided by reception. We stayed in rooms 7&8 (room 7 had three beds in it and the rooms were able to interconnect. Rooms are a good size and plenty of toiletries are provided. The dinner and lunch menu are the same, so limited. After lunch and dinner on our first night we then ventured out to other places to eat. (There are plenty!). The food however was ok. Gladys kindly arranged a take away breakfast for us one early morning when we went to Nairobi National Park, but Natasha wouldn't do the same again when I had an early flight and just gave me an apple - a bit annoying as I had paid for breakfast. The property was located close to Nairobi national park and the Giraffe centre so easy to get to.

Breakfast was a bit slow and ordering process is overly complicated. These rooms did not have tea/coffee facilities so that was a bit annoying as my friend staying in another room did so that's why they get a 7! Some of the mattresses needed toppers or replacing as they weren't comfortable.

Keep it up. Booking.com's assistance and provision of a free airport taxi for newcomers who have no information about the country to protect tourists from scammers was very, very helpful.

Really lovely staff make you feel very welcome. Lovely quiet hotel with a pleasant garden. Good breakfast.

They let us do a very late checkin, which was very nice. The staff is really nice.

They have a very nice garden but we didn’t manage to spend anytime in it.

Great welcome from Gladys when we arrived late & went out of their way to make sure we ate well.

Some bedside tables would’ve been helpful.

The hospitality of the staff was wonderful. The meals were delicious. The facility and grounds were beautiful.

N/A

Very kind team, amazing garden, everything was great

Nothing

Gladys is wonderful—truly the best Kenya has to offer! She and her staff are warm and responsive, and the hotel is an oasis of comfort. I stayed just one night but made good use of all amenities: the gym, the gardens, the lounge, and the restaurant for all my meals. I would stay here again in a heartbeat!

Amazing staff, so kind and helpful. Great breakfast and nice room.

Nothing, all good.

Gladys waited for us to arrive despite a very late check in thanks to slow immigration. She also provided a wonderful take away breakfast for us at short notice. Exquisite rooms and wonderful host.

Exceptional customer service.

Long wait for food orders