Nice property, nicely done up, clean big rooms and bathrooms. Nice breakfast

Stayed in August 2025

Options for quick meals in the evening could have had a few more options and faster service.

Novotel was very conveniently located. Service was excellent right from the security guards, Valet parking, baggage checking, Reception, and room service. Rooms are spacious, decor is beautiful and entire hotel is very beautifully designed and maintained. Breakfast offered an excellent wide variety and service was excellent. All staff were courteous, polite, and helpful. I would highly recommend this hotel to anyone visiting Nairobi for vacation, business or short stay.

Stayed in August 2025

Breakfast was excellent. A wide array of selections, great and courteous staff and coffee refills were satisfying! Highly recommended.

Stayed in August 2025

Perfect ! Worth of money ! The breakfast is superb , miss it so much …

Stayed in August 2025

Nothing

Everything, from room to bed, breakfast, shower, staff. Excellent hotel with excellent service. My breakfast was delayed the first morning and Ms. Doris, the kitchen manager served me a free breakfast 😋. The staff are Excellent.

Stayed in September 2025

Good location. Next to two Carrefour walking within 5mins . Security. Comprehensiveness.

Stayed in August 2025

Got upgraded to a family suite, amazing breakfast. Very safe , security excellent, close to a mall . Pool is not very big but great view! Good gym too

Stayed in July 2025

The bed was a little too firm and we could hear some noise from the main restaurant/ atrium in our room at night.

Great location, loved the rooftop bar and pool and good gym.

Stayed in August 2025

None

EVERYTHING

Stayed in August 2025

- The room is very clean, and literally spotless. There's no mould in the corner of the shower. - The gym is large. The staff in the gym is also very nice. - The pool is also clean. - The staff gave us a stuffed toy when we checked-in. There are also special welcoming drinks. - We ate breakfast, lunch and dinner in different restaurants (rooftop pool side bar, Indian, Italian) of the hotel. All (staff and food and hygiene) are very good. The breakfast is exceptional with different juices and food. - We also went to another hotel called Social House in Nairobi. The staff in Novotel were much well-trained in general. - Special thanks to Ezekiel. We were there during the protest and Ezekiel took very good care of us. - Highly recommend Novotel.

Stayed in July 2025

My room had a window between the bathroom and the bathroom — while there was a blind, it still had gaps on the sides.

Good breakfast buffet, friendly staff, nice oool overlooking the parts of true city. Rooms were clean and well maintained.

Stayed in July 2025

nothing

excellent location near sarit, hotel is clean. lobby is great for kids to keep them busy. breakfast was excellent with alot of variety.

Stayed in June 2025

Friendly staff and great rooftop pool! Kids loved it!!

Stayed in June 2025

Nothing

All staff were very friendly. Great rooftop pool area

Stayed in June 2025

The water provided tasted like tap water. Only used it for the kettle.

The hotel was really nice. Their staff were very helpful and the location of the hotel was perfect. Easy to get to most places including both Westgate and Sarit mall. We dined at the hotel rooftop restaurant and there was a live saxophonist which was really entertaining. Overall, we enjoyed our stay and would highly recommend this hotel. Special thanks to Johanne who helped us with our luggage when leaving.

Stayed in June 2025

The service at the ground floor restaurant was disappointing. Both at breakfast and dinner I was ignored for long periods while other tables arriving after me were served. I didn’t return after those two experiences early in my 5 day stay. Not sure what that was about. The food was good though!

The hotel was new, fresh, comfortable, and easy walking distance to two malls. The staff was helpful and kind. The restaurant on the 11th floor was delicious.

Stayed in June 2025

Everything! Extra point for amazing deco+ art pieces

Stayed in April 2025

The air conditioning in the room wasn’t as cool as I expected, especially during the warmer parts of the day. It made the room feel a bit stuffy at times. Aside from that, most other aspects of the stay were great.

The food at Trunk & Tandoor was a standout, especially the butter chicken & tandoori which made dining in a real treat. The rooftop bar was a great place to relax in the evening, with stunning views of Nairobi’s skyline and a lively but laid-back atmosphere. I also appreciated the well-equipped gym, which made it easy to keep up with my fitness routine. The rooftop pool added an extra touch of relaxation, offering beautiful panoramic views of the city. Overall, it was a perfect mix of comfort, good food, and modern amenities.

Stayed in June 2025

Very comfortable room, good food and helpful staff

Stayed in June 2025

Perhaps pricing could be better especially for food. Pool was very small.

Location was decent. Facilities were great. Staff was super friendly and available

Stayed in April 2025

Absolutely nothing to complain about

Great service all round. Modern, neat and great amenities.

Stayed in February 2025

There was some poor paintwork finishing on the top floor of the hotel looked rushed ahead of the hotel opening. That should be addressed given the star rating of Novotel.

The executive sweet was beautifully furnished. The bathroom facilities were exceptional.

Stayed in March 2025

We landed in Nairobi extremely early in the morning and the staff was ready and waiting upon our arrival. The entire stay was excellent, from the food to the accommodations. The views from Trunk & Tandoor of Nairobi were spectacular, will recommend to friends and other professionals for business and leisure.

Stayed in March 2025

Food service at the restaurant

Location

Stayed in February 2025