Kenyatta Avenue, Valley Road, 00100 Nairobi, Kenya
#20 of 145 hotels in Nairobi
Guests' ChoiceBased on 301 hotel reviews
8.7Cleanliness
9.3
Comfort
9.3
Location
8.9
Facilities
8.9
Staff
9.3
Value for money
8.5
Free WiFi
9.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 28, 2024
Elizabeth
South AfricaPoor / slow service in restaurant
Rooms and Wangari maathai wing
Stayed in March 2024
Reviewed: March 24, 2024
Chris
CanadaCharity was amazing and very helpful. The host at the restaurant on the main level was too. Poolside restaurant was great! Hotel is in the city but is very quiet and serene. The rooms overlooking the city (Deluxe) are the best ones. Located on the 5th/6th floors. I upgraded and it was definitely worth it. Enjoyed my stay and will definitely be back.
Stayed in March 2024
Reviewed: March 21, 2024
Mark
KenyaNo complaints
Staff was brilliant!
Stayed in March 2024
Reviewed: March 13, 2024
Arthur
United States of AmericaNice hotel on arriving in Kenya. They picked up from airport for 40 bucks which is less than other hotels quoted and the room was comfortable. Great stay
Stayed in February 2024
Reviewed: March 11, 2024
Kimani
United States of AmericaOur bed was two twin beds put together, but it was still very comfortable
Our room was very nice and clean and we loved the meals we had there!
Stayed in February 2024
Reviewed: March 4, 2024
Alvin
CanadaDinner at the Flame Tree Restaurant was a bit underwhelming. Service was somewhat disorganized and was pricey for what you got. We have dined better in Nairobi for that price range.
Modern hotel with all conveniences. Pool area was lovely. Excellent security. Centrally located to CBD.
Stayed in February 2024
Reviewed: March 2, 2024
Brown
United States of AmericaThat I couldn't stay longer, the food was also very good and affordable, the spa staff was also great, from the massage to the sauna and the steam bath was great
All the staff members were professional and hospitality was great, Felix, Monica, Nicodemus and the restaurant staff were very welcoming, I look forward to going back and recommending my family and friends.
Stayed in February 2024
Reviewed: February 28, 2024
Firdous
MalawiVery nice Very clean Felix received us very nicely
Stayed in February 2024
Reviewed: February 28, 2024
Subramanian
KuwaitA small regret was that we didn't get 2 hours late checkout free of charge, but the bigger disappointment was about room service not bringing us plates and spoons for dinner despite making three calls to them over 2 hours. They finally brought them after we had finished dinner! (Maybe they were unhappy that we ordered food from outside). And, as we took a car from the hotel to get to the airport, we got a car that was filled with dust and could not operate the AC without pushing dust to our face! The car had been used for a game park visit and had not been cleaned! Not worth the $40 that we were charged!
It is a beautiful property with excellent rooms and a lovely breakfast restaurant. The Restaurant staff and the Housekeeping staff were very courteous. Wifi was strong in the room. I chose this property over several others and am very glad I chose it.
Stayed in February 2024
Reviewed: February 26, 2024
Wineaux
United States of AmericaFood was a bit pricey.
The property itself was very nice.
Stayed in February 2024
Reviewed: February 25, 2024
Allan
FranceNothing
It was perfect
Stayed in February 2024
Reviewed: February 24, 2024
Jacqueline
Ivory CoastEverything was great
Excellent breakfast, very conveniently located to just about everything
Stayed in January 2024
Reviewed: February 8, 2024
Tim
United KingdomNothing important. Dining room could do with a little more soft lighting inside
Very friendly staff. A good mix of busiess friendly and relaxed visitor atmosphere.
Stayed in February 2024
Reviewed: February 5, 2024
Paolo
DenmarkI had a great time at Sarova Panafric. The staff is very friendly. Benson, who welcomed me, was especially helpful and kind. The restaurant has a rich and varied menu. The rooms are comfortable, clean, and elegant. There is a modern and very well-equipped gym, and the pool is great. Highly recommended!
Stayed in January 2024
Reviewed: January 29, 2024
Jacqueline
Ivory CoastThe indian offerings on the menu at the Flame Tree Restaurant were bland - the Chef may need to be trained on how to prepare these
Professional, friendly staff Safari and Nancy at the Flame Tree Restaurant are the best waiters I have encountered Charity and Maureen at the Reception are exceptional
Stayed in December 2023
Reviewed: January 27, 2024
Kieran
SwitzerlandThe decoration in the ruins is a little old.
Nice rooms, excellent gym and pool. The staff were lovely. All was good
Stayed in January 2024
Reviewed: January 14, 2024
Munier
SudanThe food menu needs a review and update, some of the old ones in the menu drooped in quality. Some of the old rooms need rennivation
Value for money, friendly staff, quiet place and good location
Stayed in January 2024
Reviewed: January 13, 2024
Allan
South AfricaN/A
The very friendly and helpful staff from the reception the bar/restaurant area.
Stayed in October 2023
Reviewed: January 6, 2024
Tessa
United KingdomThe hotel taxis were a rip off. They quoted us 70usd to do a trip that cost under £5 by Uber so we avoided them and used Uber for all our ferrying around
The staff were lovely, the pool area was really great and the rooms were very comfortable and clean
Stayed in January 2024
Reviewed: December 27, 2023
Florence
UgandaThe food was not tasty and the breakfast was lacking.
The beds were very comfortable, the ambiance was great
Stayed in December 2023
Reviewed: December 18, 2023
Munier
SudanThe food menu is limited (no change for the same menu for a long time), some of the old rooms need renovation.
Friendly staff, very helpful, quite place, well organized
Stayed in December 2023
Reviewed: December 7, 2023
Omoikhoje
NigeriaNot enough options for buffet breakfast. Wish the rooms had balconies…
Great location, very neat rooms and bathroom, great staff and great restaurant.
Stayed in November 2023
Reviewed: November 19, 2023
Cristian-andrei
RomaniaThe hotel is very clean and looms very nice. The staff is very friendly, respectful and always willing to help. The rooms are average level of luxury, but everything is clean and well arranged. The pool is spotless and the spa/gym area are spacious and big (although haven't tried the services. The hotel helps with on the spot tours and transport to and from the city if going out in the evenings. The food at the restaurant is delicious (had breakfast and dinner) and the service very good. I recommend it from the bottom of my heart!
Stayed in November 2023
Reviewed: November 13, 2023
Joan
AustraliaCeiling height too low
Overall a great 5 star hotel cleaners and service staff are all excellent
Stayed in November 2023
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