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  4. Reviews of Sarova Panafric Hotel

Reviews of Sarova Panafric Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Kenyatta Avenue, Valley Road, 00100 Nairobi, Kenya

#20 of 145 hotels in Nairobi

Guests' Choice

Review Score

Based on 301 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    8.9

  • Facilities

    8.9

  • Staff

    9.3

  • Value for money

    8.5

  • Free WiFi

    9.0

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Showing 1 - 25

  • Reviewed: March 28, 2024

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Panafric Deluxe Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Poor / slow service in restaurant

    Rooms and Wangari maathai wing

    Stayed in March 2024

  • Reviewed: March 24, 2024

    10
    Excellent stay, amazing staff, delicious food. Clean facilities
    • Leisure trip
    • Solo traveler
    • Panafric Queen Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Charity was amazing and very helpful. The host at the restaurant on the main level was too. Poolside restaurant was great! Hotel is in the city but is very quiet and serene. The rooms overlooking the city (Deluxe) are the best ones. Located on the 5th/6th floors. I upgraded and it was definitely worth it. Enjoyed my stay and will definitely be back.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    9.0
    Old school service that was greatly appreciated…
    • Leisure trip
    • Couple
    • Panafric Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No complaints

    Staff was brilliant!

    Stayed in March 2024

  • Reviewed: March 13, 2024

    10
    Nice Nairobi hotel
    • Leisure trip
    • Couple
    • Panafric Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice hotel on arriving in Kenya. They picked up from airport for 40 bucks which is less than other hotels quoted and the room was comfortable. Great stay

    Stayed in February 2024

  • Reviewed: March 11, 2024

    9.0
    Awesome hotel that I would recommend everyone to stay at if they’re looking for a upscale feel while remaining affordabl
    • Leisure trip
    • Couple
    • Panafric Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Our bed was two twin beds put together, but it was still very comfortable

    Our room was very nice and clean and we loved the meals we had there!

    Stayed in February 2024

  • Reviewed: March 4, 2024

    9.0
    Modern Hotel Close to CBD with all conveniences.
    • Leisure trip
    • Couple
    • Panafric Queen Room
    • Stayed 2 nights

    Dinner at the Flame Tree Restaurant was a bit underwhelming. Service was somewhat disorganized and was pricey for what you got. We have dined better in Nairobi for that price range.

    Modern hotel with all conveniences. Pool area was lovely. Excellent security. Centrally located to CBD.

    Stayed in February 2024

  • Reviewed: March 2, 2024

    10
    This hotel should be rated as a five diamond hotel
    • Business trip
    • Solo traveler
    • Panafric Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    That I couldn't stay longer, the food was also very good and affordable, the spa staff was also great, from the massage to the sauna and the steam bath was great

    All the staff members were professional and hospitality was great, Felix, Monica, Nicodemus and the restaurant staff were very welcoming, I look forward to going back and recommending my family and friends.

    Stayed in February 2024

  • Reviewed: February 28, 2024

    10
    Beautiful place will definitely visit again
    • Leisure trip
    • Couple
    • Panafric Deluxe Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Very nice Very clean Felix received us very nicely

    Stayed in February 2024

  • Reviewed: February 28, 2024

    9.0
    A great place to stay!
    • Leisure trip
    • Family with young children
    • Panafric Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    A small regret was that we didn't get 2 hours late checkout free of charge, but the bigger disappointment was about room service not bringing us plates and spoons for dinner despite making three calls to them over 2 hours. They finally brought them after we had finished dinner! (Maybe they were unhappy that we ordered food from outside). And, as we took a car from the hotel to get to the airport, we got a car that was filled with dust and could not operate the AC without pushing dust to our face! The car had been used for a game park visit and had not been cleaned! Not worth the $40 that we were charged!

    It is a beautiful property with excellent rooms and a lovely breakfast restaurant. The Restaurant staff and the Housekeeping staff were very courteous. Wifi was strong in the room. I chose this property over several others and am very glad I chose it.

    Stayed in February 2024

  • Reviewed: February 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Panafric Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Food was a bit pricey.

    The property itself was very nice.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Panafric Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    It was perfect

    Stayed in February 2024

  • Reviewed: February 24, 2024

    10
    I will always and always stay at Sarova Panafric Hotel when in Nairobi
    • Leisure trip
    • Family with young children
    • Panafric Twin Room
    • Stayed 4 nights

    Everything was great

    Excellent breakfast, very conveniently located to just about everything

    Stayed in January 2024

  • Reviewed: February 8, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Panafric Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing important. Dining room could do with a little more soft lighting inside

    Very friendly staff. A good mix of busiess friendly and relaxed visitor atmosphere.

    Stayed in February 2024

  • Reviewed: February 5, 2024

    10
    A very comfortable experience!
    • Business trip
    • Solo traveler
    • Panafric Twin Room
    • Stayed 3 nights

    I had a great time at Sarova Panafric. The staff is very friendly. Benson, who welcomed me, was especially helpful and kind. The restaurant has a rich and varied menu. The rooms are comfortable, clean, and elegant. There is a modern and very well-equipped gym, and the pool is great. Highly recommended!

    Stayed in January 2024

  • Reviewed: January 29, 2024

    10
    Overall a great stay
    • Leisure trip
    • Couple
    • Panafric Queen Room
    • Stayed 4 nights

    The indian offerings on the menu at the Flame Tree Restaurant were bland - the Chef may need to be trained on how to prepare these

    Professional, friendly staff Safari and Nancy at the Flame Tree Restaurant are the best waiters I have encountered Charity and Maureen at the Reception are exceptional

    Stayed in December 2023

  • Reviewed: January 27, 2024

    9.0
    Very nice hotel with lovely rooms and great facilities
    • Business trip
    • Group
    • Panafric Queen Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The decoration in the ruins is a little old.

    Nice rooms, excellent gym and pool. The staff were lovely. All was good

    Stayed in January 2024

  • Reviewed: January 14, 2024

    8.0
    Very Good
    • Family with young children
    • Panafric Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The food menu needs a review and update, some of the old ones in the menu drooped in quality. Some of the old rooms need rennivation

    Value for money, friendly staff, quiet place and good location

    Stayed in January 2024

  • Reviewed: January 13, 2024

    10
    Excellent business stay in the heart of the city
    • Business trip
    • Solo traveler
    • Panafric Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    The very friendly and helpful staff from the reception the bar/restaurant area.

    Stayed in October 2023

  • Reviewed: January 6, 2024

    8.0
    Lovely hotel with friendly staff
    • Leisure trip
    • Family with young children
    • Panafric Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel taxis were a rip off. They quoted us 70usd to do a trip that cost under £5 by Uber so we avoided them and used Uber for all our ferrying around

    The staff were lovely, the pool area was really great and the rooms were very comfortable and clean

    Stayed in January 2024

  • Reviewed: December 27, 2023

    8.0
    I would definitely stay there again.
    • Leisure trip
    • Family with young children
    • Panafric Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The food was not tasty and the breakfast was lacking.

    The beds were very comfortable, the ambiance was great

    Stayed in December 2023

  • Reviewed: December 18, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Panafric Deluxe Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The food menu is limited (no change for the same menu for a long time), some of the old rooms need renovation.

    Friendly staff, very helpful, quite place, well organized

    Stayed in December 2023

  • Reviewed: December 7, 2023

    9.0
    Enjoyed.
    • Leisure trip
    • Solo traveler
    • Panafric Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not enough options for buffet breakfast. Wish the rooms had balconies…

    Great location, very neat rooms and bathroom, great staff and great restaurant.

    Stayed in November 2023

  • Reviewed: November 19, 2023

    10
    A beautiful stay in Nairobi
    • Leisure trip
    • Couple
    • Panafric Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel is very clean and looms very nice. The staff is very friendly, respectful and always willing to help. The rooms are average level of luxury, but everything is clean and well arranged. The pool is spotless and the spa/gym area are spacious and big (although haven't tried the services. The hotel helps with on the spot tours and transport to and from the city if going out in the evenings. The food at the restaurant is delicious (had breakfast and dinner) and the service very good. I recommend it from the bottom of my heart!

    Stayed in November 2023

  • Reviewed: November 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Panafric Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Ceiling height too low

    Overall a great 5 star hotel cleaners and service staff are all excellent

    Stayed in November 2023

Showing 1 - 25

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