Good live music during dinner, however clearly too loud. Long waiting time whenever you order a cappuccino.

Very friendly staff, great food and restaurant choice, Coco bar with tasty cocktails, charming garden and views.

Stayed in April 2024

Some small issues but were resolved due course.

Sarova Child club! BRAVO. Galla dinner.

Stayed in April 2024

A/c biz noisy. Pool with bar should be the pool without kids below 16 and not another pool where no bar is.

Nice pools and restaurants. Great food selection. Friendly staff. Efficient check-in.

Stayed in March 2024

I did not like the fact that I was directed to check-in waiting area before they even knew if I was there for check in. No one asked for my name or ID until I excused myself and asked. I was given a room that was too far no options offered The packed breakfast standard was not friendly

I liked the functionality of the A/C. I liked the buffet dinner. I liked the fact that you can access the beach through the hotel I liked the service at the pool area.

Stayed in March 2024

Air con in our room did not work properly. The hotel maintenance team had 4-5 goes at repairing and did supply a fan. The temperature never went below 27C in the room - even in the night. But the heatwave in Mombasa was intense at 34C. Only other slightly negative feedback would be the All Inclusive cocktails drink list is a bit limited - It could do with an update, especially the cocktails.

Excellent Food and the staff are fantastic - They are so helpful and enthusiastic. Rooms are very comfortable and had superb views. We booked all inclusive but any package will suit. 6 pools to choose from and right on the beach. Good spa - reasonable prices. Good security as well

Stayed in March 2024

Nothing more to say

Nothing more to say

Stayed in February 2024

Not possible for guests to fill up their water bottle directly. Tiny glass bottles are provided in the room (0.3 liters water). It wasn't possible to swim in the beach in front of the hotel at low tide but that's not their fault of course. There are several pools and they weren't busy, a very nice way to cool down.

Great choice for bridging the time between early flight arrival and safari departure. The property is very large with several restaurants, including one for buffets with lots of choices. Beautiful beach and gardens. Complementary snacks were served in the afternoon at the pool. Staff was very helpful in getting us a room earlier and exchanging some cash to get local currency (with a reasonable fee).

Stayed in February 2024

Areas that could be enhanced are introducing a steam option in the spa zone, improving cleanliness protocols for the swimming pools, and updating the beverage menu. For instance, we were disappointed with the quality of the Aperol Spritz, and the absence of sparkling wine and local craft beers. Additionally, adjustments are necessary for noisy air-conditioning units and the inconsistent internet connection throughout the hotel. The upkeep of the green grass area has been neglected due to insufficient watering. Furthermore, there is a need for improved cleaning of the adjoining beach area, as its current state with litter is not in line with our expectations for maintaining the selected name of "Sarova White Sands".

The hotel offers a diverse array of activities. We sincerely appreciate the prompt resolution of any issues by the room service team, as well as their cheerful feedback. The availability of child-friendly rooms and playground activities is highly valued and greatly appreciated.

Stayed in February 2024

it was quite relaxing

Stayed in October 2023

Found 4 roaches alive and running in the bathroom. Was told to dial 0 for any needs. 3 phones in the room and none worked to dial out to front desk. The mosquito key needed cleaning- many dried blood stains from mosquitoes Price was high. Similar properties walking distance away on same beach were half the price (but sold out)

Beautiful property, great service, beautiful grounds and pools. Water aerobics was fun. Housekeeper for our room was above and beyond in friendliness and service. High tea was nice- but need shade!! Allowed us to shower after check out due to late night train

Stayed in January 2024

We thought it felt a little too busy at times, probably as it was December - peak season for local tourists from other parts of Kenya with children on school holidays.

Excellent location, superb hospitality and well trained professional staff. Everything was absolutely amazing.

Stayed in January 2024

The last two nights were in standard rooms. Air conditioning in standard room was not adjusting to the appropriate levels so it became too hot at night.

We were upgraded to Presidential suite for 3 nights and the suite was very comfortable and specious with supplies one needs for a relaxing holiday. There was a good variety of food.

Stayed in December 2023

The plying of beach boys selling things and even sex traders. We just want to be left alone to enjoy and relax!

The meals were largely well presented but rather similar day to day. On several occasions I found the food undercooked and had to be left. On every occasion but one when I raised an issue it was dealt with by very keen and attentative staff

Stayed in December 2023

Everything was good

I liked everything about the trip

Stayed in December 2023

Faster check in

The meals diversity, the beach and responsiveness

Stayed in December 2023

It was lit

Good

Stayed in December 2023

Shabby

The property is ok but double the price of severin and around the same quality

Stayed in November 2023

Our room was a long walk to the dining areas perhaps because it is a big hotel. Entertainment at dinner every evening was wonderful and it would have been great to have more 'after dinner entertainment' so we were not going to bed too early whilst on holiday!

The hotel has a variety of facilities and perfect for both relaxation and business. It also has direct beach access making it easy to take a stroll along the beautiful white sand coast or get involved in some more energetic water activities! The staff at the hotel are a great complement - polite, helpful, knowledgeable and you get the feeling that they genuinely care about their guests. The kids club also had a number of interesting activities to keep the little ones entertained. Food variety, quality and presentation is great including sushi which my daughter enjoyed.

Stayed in August 2023

On arrival, checking in was delayed by up to hours due to a problem with housekeeping

Wide variety of meal options and choices, served in a pleasant atmosphere. Staff ever so helpful and attentive

Stayed in October 2023

Please prevail upon the uninterested staff at the reception

Reception staff need serious training training they are disservice to the greatest facility in the nation

Stayed in October 2023

Quality of food in the Pavilions restaurant was very average but certainly copious.

Lots of space to lounge outside. Nice atmosphere in common areas. Lovely charming staff.

Stayed in September 2023

Friendly animation team, they need to do more work at entertaining the guests, there weren't much activities to do at the hotel, it was too quiet. The beach and sand had too much seaweed, if you're thinking of swimming in the ocean this whole beach location isn't the one (maybe visit Diani beach). More entertainment and music by the pool bar would be good, it's too quiet and empty.

The breakfast had a wide variety, tasty food, the fruits and juices were great, the egg station were professional. The beds and pillows are comfortable, spacious room, bathroom and balcony. The pool size and number with the hovering palm trees was a beautiful site. The security made sure they tracked your exit and entrance to the hotel when u go for a walk by the beach which was comforting. The beach has a long stretch of more than 10 kilometers, lovely for morning and sunset walks. The French fries served by the pool are exceptional, the pool menu in general was delicious.

Stayed in September 2023

Pleasant hotel with beatuyfull garden, swimming pools. Friedly and helpfull staff. Tasty food from different cuisines. Comfortable, cleaned everyday rooms.

Stayed in August 2023

buffet at night got a bit repetitive

nice

Stayed in August 2023