Reviews of The Ivory Suites
Jomo Kenyatta Road ZULFIKAR PLAZA, 80100 Mombasa, Kenya
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Reviewed: September 7, 2025 · Stayed in September 2025
Verified reviewReviewed: September 4, 2025 · Stayed in September 2025
Verified reviewReviewed: September 1, 2025 · Stayed in August 2025
Verified reviewReviewed: August 29, 2025 · Stayed in July 2025
Verified reviewReviewed: August 29, 2025 · Stayed in August 2025
Verified reviewReviewed: August 22, 2025 · Stayed in August 2025
Verified reviewthe staff were exceptional
no inside parking
Hello Wachira, Thank you for your kind words regarding our staff. We are thrilled to hear that you found them exceptional and attentive during your stay. We also appreciate your feedback about the lack of inside parking. We understand that convenient parking is important to our guests, and we are actively exploring options to improve this aspect of our services. We hope to welcome you back soon and provide an even better experience. Best regards, Brendar Ashibabi, Front Office, The Ivory Suites.
Hello Wachira, Thank you for your kind words regarding our staff. We are thrilled to hear that you found them exceptional and attentive during your stay. We also appreciate your feedback about the lack of inside parking. We understand tha… Show more
Reviewed: August 21, 2025 · Stayed in August 2025
Verified reviewGreat Service, our luggage’s was picked up for us by the staff all the way to our rooms. Room is nice just like in the pictures, breakfast was also good.
Only downside is that there is no lift to go upstairs but everything else is good.
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our service, including the assistance with your luggage, and that the room met your expectations as shown in the pictures. We’re also glad you liked the breakfast. We appreciate your honest comment regarding the absence of a lift. We understand that this may be an inconvenience for some guests, and we are continuously exploring ways to improve accessibility. We look forward to welcoming you back for another pleasant stay. Best regards, Brendar Ashibabi, Front Office, The Ivory Suites.
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our service, including the assistance with your luggage, and that the room met your expectations as shown in the pictures. We’re also glad you liked the breakf… Show more
Reviewed: August 11, 2025 · Stayed in August 2025
Verified reviewThe staff was super helpful and nice. We enjoyed our stay
Dear Fatema, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you enjoyed your stay and that our staff made a positive impression. Providing warm and helpful service is always our priority, and your feedback is truly appreciated. We hope to welcome you back again in the near future. Warm regards, Brendar Ashibabi, Front Office.
Dear Fatema, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you enjoyed your stay and that our staff made a positive impression. Providing warm and helpful service is always ou… Show more
Reviewed: August 10, 2025 · Stayed in August 2025
Verified reviewOn accident, the hotel over charged me- but they went out of their way to make sure i got my money back 😊
I wrongly assumed they ripped me off on purpose- but when i messaged them about the mistake, they were very accommodating and quickly made things right
Dear Rachel, Thank you for your thoughtful review. We truly appreciate your understanding regarding the billing error, and we are glad we were able to resolve it to your satisfaction. Mistakes can occasionally happen, but we are committed to addressing them promptly and professionally. Your kind words about our team’s response mean a great deal to us, and we are grateful for the opportunity to make things right. We hope to welcome you back in the future and provide you with an even better experience. Warm regards, Brendar Ashibabi Front Office The Ivory Suites.
Dear Rachel, Thank you for your thoughtful review. We truly appreciate your understanding regarding the billing error, and we are glad we were able to resolve it to your satisfaction. Mistakes can occasionally happen, but we are committed… Show more
Reviewed: August 7, 2025 · Stayed in August 2025
Verified reviewThe staff is very nice and they take care of the guests. Rooms are also ok with limited minimum essentials.
The location is really bad. It is at the Mombasa bus stand. Very crowded, noisy and dirty surrounding. Rooms are just ok with limited minimum essentials. I think they have better place known as Ivory Residences.
Dear Mukesh, Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff welcoming and attentive, and that you were comfortable with the essentials provided in the room. We understand your concerns regarding the surrounding area. Our location near the Mombasa bus stand can indeed be quite busy, which some guests find convenient for transportation, though it may not suit everyone's preferences. We genuinely appreciate your honesty, as it helps us better understand the needs of our guests. Thank you also for mentioning our sister property, Ivory Residences. We are glad to offer a variety of options to suit different guest preferences, and we would be happy to help arrange a stay there if it is a better fit for you in the future. We hope to have the opportunity to welcome you again. Warm regards, Brendar Ashibabi, Front Office, The Ivory Suites.
Dear Mukesh, Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff welcoming and attentive, and that you were comfortable with the essentials provided in the room. We understand your concer… Show more
Reviewed: July 27, 2025 · Stayed in July 2025
Verified reviewThe hotel is bang on right in the middle of town, one of the busiest streets in Mombasa but I was pleasantly surprised by how quiet, clean and nice the place was. The staff were really nice and the breakfast will take me back 😊. The staff were very responsive.
Dear Cynthia, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and that our central location, quiet, clean environment, and attentive staff all contributed to a positive experience. It’s especially rewarding to know that our breakfast left such a great impression. We will be happy to welcome you back anytime for another memorable visit! Warm regards, Brendar Ashibabi, Front office,
Dear Cynthia, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and that our central location, quiet, clean environment, and attentive staff all contributed to a pos… Show more
Reviewed: July 26, 2025 · Stayed in July 2025
Verified reviewReviewed: July 15, 2025 · Stayed in April 2025
Verified reviewReviewed: July 14, 2025 · Stayed in May 2025
Verified reviewFriendly staff..very kind n polite Good room.. Only that the door mat was not cleaned and was smelling very badly..
No lift. In the hotel..so was finding difficult to climb stairs as I was badly injured on my knee..
Dear Mjamalee, thank you for your positive feedback about our friendly staff and your room. We are so sorry to hear about the cleanliness issue with the doormat and the difficulty you experienced with the stairs due to your knee injury. We take cleanliness very seriously, and we will address this issue immediately. We understand the inconvenience of not having an elevator, and we apologize for that. We hope you will consider staying with us again.
Dear Mjamalee, thank you for your positive feedback about our friendly staff and your room. We are so sorry to hear about the cleanliness issue with the doormat and the difficulty you experienced with the stairs due to your knee injury. We … Show more
Reviewed: July 8, 2025 · Stayed in July 2025
Verified reviewThis hotel lies in the bustling heart of Mombasa, not too far from the old town and close to the Mombasa mall which is open 24 hours a day. The rooms are very spacious and clean. Although the hotel is in a very noisy street (where many buses leave for other parts of Kenya), the rooms face the other side of the building and are silent. Breakfast was diverse and generous. The staff was welcoming and very helpful.
Dear Paco, thank you so much for your kind words! We're thrilled you enjoyed your stay at The Ivory Suites. It's fantastic to hear you appreciated our central location near Old Town and the Mombasa Mall, as well as the spaciousness and cleanliness of our rooms. We're also glad you found our breakfast satisfying and our staff welcoming. We hope to have the pleasure of hosting you again soon!
Dear Paco, thank you so much for your kind words! We're thrilled you enjoyed your stay at The Ivory Suites. It's fantastic to hear you appreciated our central location near Old Town and the Mombasa Mall, as well as the spaciousness … Show more
Reviewed: June 29, 2025 · Stayed in June 2025
Verified reviewBreakfast was alright.
The room was a bit crappy, if you look out of the window you will see lots of garbage, the hotel is located next to a very busy road (not in a good way).
Dear Thomas, thank you for taking the time to share your feedback. We appreciate your comments about breakfast and the location. We are sorry to hear that you found the room and view disappointing. We understand your concern about the nearby road noise. We will take your feedback into consideration as we work to improve our guest experience. We hope you will consider staying with us again in the future.
Dear Thomas, thank you for taking the time to share your feedback. We appreciate your comments about breakfast and the location. We are sorry to hear that you found the room and view disappointing. We understand your concern about the nearb… Show more
Reviewed: June 26, 2025 · Stayed in June 2025
Verified reviewEveryone was so welcoming—from the receptionist to the watchmen who looked after our car for all three days. The chef and restaurant team made sure my family and I had the best breakfast from fresh juice to oats. We really felt taken care of.
None
Dear Collins your feedback has brightened our day!We are delighted that you enjoyed our services.We look forward to serving you again.
Reviewed: June 19, 2025 · Stayed in June 2025
Verified reviewThe staff, particularly Angila at reception, is amazing in the way she communicates with and welcomes guests.
Hello Karim, Thank you for your thoughtful review. We are delighted to hear that you enjoyed your stay and the services provided by our staff. We are committed to delivering the best possible experience, and your kind words inspire us to continue striving for excellence. We are looking forward to welcoming you back soon.
Hello Karim, Thank you for your thoughtful review. We are delighted to hear that you enjoyed your stay and the services provided by our staff. We are committed to delivering the best possible experience, and your kind words inspire us to co… Show more
Reviewed: June 18, 2025 · Stayed in June 2025
Verified reviewReviewed: June 14, 2025 · Stayed in June 2025
Verified reviewMombasa tusks is very close to the hotel. The restaurant offers a diverse menu and tasty dishes at a very affordable price.
Hello Cristian, Thank you for your glowing review. We are thrilled that you enjoyed your stay at The Ivory Suites and the restaurant service. We are looking forward to welcoming you back soon.
Reviewed: June 14, 2025 · Stayed in June 2025
Verified reviewStaff and restaurant were the highlight of the hotel. Security up front were very nice and ensured we were left undisturbed and safe. Front staff were helpful and supported everything we needed. Breakfast and restaurant were really good, after trying different hotels and restaurants in Mombasa, we would definitely have soy restaurant as our main place.
Some rooms are better than others, slight improvements can be done such as my door frame had a gap, allowing sound to go through, one shower needed better flow. Overall very happy regardless
Hello Imran, Thank you for taking your time to share your positive experience during your stay at The Ivory Suites.We are thrilled that you enjoyed the services of our staff and hard an amazing experience at Soy Restaurant and cafe.We appreciate your suggestions and be rest assured that we have put them into consideration.We are looking forward to welcoming you back soon.
Hello Imran, Thank you for taking your time to share your positive experience during your stay at The Ivory Suites.We are thrilled that you enjoyed the services of our staff and hard an amazing experience at Soy Restaurant and cafe.We appre… Show more
Reviewed: June 7, 2025 · Stayed in June 2025
Verified reviewThe wifi not working. Did not meet value for my money
Hello Kamau, Thank you for your feedback. We are thrilled that you enjoyed our services, and we regret to hear about the WiFi issue and that you felt your stay did not meet the value for money. We would love to have you back and provide a better experience on your next visit.
Hello Kamau, Thank you for your feedback. We are thrilled that you enjoyed our services, and we regret to hear about the WiFi issue and that you felt your stay did not meet the value for money. We would love to have you back and provide a b… Show more
Reviewed: June 6, 2025 · Stayed in May 2025
Verified reviewReviewed: June 3, 2025 · Stayed in May 2025
Verified reviewReviewed: June 2, 2025 · Stayed in May 2025
Verified reviewEverything was good, my colleague asked for new room and there were no problems to change it. good breakfast.
A bit noisy because there are lot of buses there.
Dear Mikanavl, Thank you for your kind review. We are delighted to hear that you enjoyed your experience at The Ivory Suites. Your feedback is invaluable to us, and we appreciate your support. We are looking forward to welcoming you back soon.
Dear Mikanavl, Thank you for your kind review. We are delighted to hear that you enjoyed your experience at The Ivory Suites. Your feedback is invaluable to us, and we appreciate your support. We are looking forward to welcoming you back s… Show more