6.6

Reviews of Cannarata This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

17 Saint 368, Phnom Penh, Cambodia

  • Luca

    Reviewed: May 29, 2025 · Stayed in May 2025

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  • Sky

    Reviewed: May 6, 2025 · Stayed in May 2025

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    Very nice location , great for price , kitchen available so we were able to cook our own meals as well as going out to eat. Very clean and has AC . Overall very good

  • Michelangelo

    Reviewed: April 25, 2025 · Stayed in April 2025

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  • Deebo

    Reviewed: April 7, 2025 · Stayed in February 2025

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  • Sara

    Reviewed: February 3, 2025 · Stayed in January 2025

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    The location is alright, just next to some touristic places and just 15 min walk to nice cafes and a very nice market.

    The bathroom was very dirty. I said on the first day I arrived and the staff told me they will be clean on the next day, but took three days for them to clean it. It was also good and not in a very good condition

  • Elkin

    Reviewed: January 17, 2025 · Stayed in January 2025

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    Super friendly staff I cud chek in eurlyer and sty for a bit in a difrent room. Super nice and friendly

    I tought I had a privet bathroom that is no problem that I had to share. But would have bin nice if I know it befor. Also the refrigerator was shared end some one took my water bottle out of it wat is again no problem but just a bit to confterbel of the other house mates.

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  • 7.0 Good
    Maxime

    Reviewed: December 27, 2024 · Stayed in December 2024

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    The room is in a quiet neighborhood near some good coffee shop and street food.

  • Adie

    Reviewed: November 17, 2024 · Stayed in August 2024

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  • Think_critically

    Reviewed: November 12, 2024 · Stayed in November 2024

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    I can recommend two restaurants: • Yosaya Thai Food • Kengkong Restaurant

    ❗In the message that they sent me they inform me that the office is open from 8am, in fact there is a card on the gate that says open from 8:30am ❗The staff before noon sent me a message when they could come to collect the money. I wrote that I would be in the room by 3pm (they had plenty of time for that). They confirmed reading the message by sending a thank you. Without further communication they came to collect the money around 7pm. What a lack of respect.

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  • Think_critically

    Reviewed: November 12, 2024 · Stayed in November 2024

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    - It could be cleaner. ✅ Good privacy ✅ Wi-Fi

    From what I understood from the description, the bathroom is private, but it is not. The bathroom is shared in the hallway.

  • Kelsey

    Reviewed: October 26, 2024 · Stayed in September 2024

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    AC, small balcony, decent location, seemed secure

    I showed up and they didn’t give me the right room. I had booked one with a private bathroom and they gave me a shared bathroom. They told me to cancel but it was non refundable so I got stuck with it.

  • Sukhmani

    Reviewed: September 23, 2024 · Stayed in September 2024

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    The 2 guys who showed me my room upon arrival. I'll give it where it's due.

    The host is delusional and will only defend his Lala land Had quite a traumatising stay but well you get what you pay for? Though I travel the world & have stayed in MUCH better stays w/ this budget I certainly got fooled by the reviews on booking.com. I’d mentioned to the staff previously to ensure that there were no ants and cockroaches in the room I’ll be booked in but despite that, I found 2 massive cockroaches in the room!!! The room i was initially assigned and the room later upgraded to were both so damp that they caused a foul smell. The bedsheets had strands of hair showing that it was never replaced and the towels with hair and spots on it. The shared bathroom was stinking and was unusable. The bathroom in the upgraded toilet had black molds which threw me off big time. The pictures they posted on Google are smartly taken as they don’t show the ceiling. My room had a huge bin in front that was overflowing and STINKY (the pic is from the next day when i asked to throw the trash) but no one cared to take it out including the guy who showed me my room like bro you can see the bin overflowing, might as well take it out cus the flies were swarming over it. The entire place including the stairwell was so dirty, and smelt like cigarettes 🤮 Ants/cockroaches are attracted if the place is kept dirty ESPECIALLY if you leave your bins (which is btw kept right in front of the room) overflowing with flies swarming over it 💀 if you have cockroach issues then consider pest control but if you don’t have the budget for it then consider maintaining AT LEAST BASIC HYGIENE AND SANITATION which involves sweeping the floor regularly. Also, dampness and black molds occur over time when the moisture is left untreated and not overnight due to a "storm" as they mentioned. I learnt my lesson the harder way so if you can pay a few bucks extra, DO PAY A FEW BUCKS EXTRA to book yourself a better stay in Cambodia.

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  • Yaseen

    Reviewed: September 15, 2024 · Stayed in September 2024

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  • Christian

    Reviewed: September 14, 2024 · Stayed in September 2024

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    amazing location and best value next to Emart 24 hours, is safe and good attention... very independent

  • Thongcharoen

    Reviewed: September 10, 2024 · Stayed in September 2024

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  • Santiago

    Reviewed: September 7, 2024 · Stayed in September 2024

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    the staff is nice. we had a problem and they change us the room.

    Is not clean, the blankets aren’t in good condition, the mattress was hard, the bathroom was dirty.

  • 7.0 Good
    Cheng

    Reviewed: September 2, 2024 · Stayed in August 2024

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  • Francopo

    Reviewed: August 26, 2024 · Stayed in August 2024

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    Position, many things going on around

    The bathroom wasn't clean at all and the room was smelling of smoke

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  • Darryl

    Reviewed: August 23, 2024 · Stayed in August 2024

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    I had seen the reviews before I booked this, and glad i did not take to much notice, I loved it here, everything was good, wifi perfect , aircon ok , location awesome, bed good, shower awesome 👌, and the apartment complex was well locked in , I actually did enjoy it, fridge went so good and freezer to , lady who met me there with key was so helpful to, I felt so good here, I would go back , had my own toilet to and bathroom which was a upgrade , I'll take it!! Loved it and my room on second floor 😍..

    There was a lot of smoking in rooms on first floor obviously as it did stink and I'm a non smoker , but sharing the apartment block with rooms and tenants you will get this ! On second floor no smoke came in room, outside yes, I lived ha ha..just saying bottom floor could be tricky for some, but I was so happy with my room, no Hilton, but then, price says that!

  • Russell

    Reviewed: August 23, 2024 · Stayed in August 2024

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    Free upgrade great value,good manager

    A few things were not working but the manager fixed quickly

  • 3.0 Poor
    Anom

    Reviewed: August 19, 2024 · Stayed in August 2024

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    The place is dusty and smells like "old woman with cat house". There were even needles laying on top of the cabinet with unknown substance in it. We didn't feel comfortable sleeping there and the airco was really loud and when turned on the air was unhealthy. Did ger some complications with my astma. Although the person we met upon arriving was nice I wouldn't recommend booking here. On top of it the front door was broken and could not be closed, the entry with stairs is really small and steep and the adress of the hostel is not right. After looking for some time and calling the came and brought us to a street a few hundred meter further.

    Property response:

    Hi Nathaniel, thank you for letting us know about the issues. The AC was cleaned last month and we only cleaned it once every 4 months. The cleaner definitely not checked the top of the wardrobe as she did not expect anything in there and given her height, I would not blame her for it. Deep clean only happened once every 6 months for each room. If you are allergic to dust or very sensitive to any condition, should have let us know in advance so we reallocate you to a better room fitting your lifestyle. The location is not accurate if you type numeric address, but a name would make it accurate. Thank you and have a nice day.

    Hi Nathaniel, thank you for letting us know about the issues. The AC was cleaned last month and we only cleaned it once every 4 months. The cleaner definitely not checked the top of the wardrobe as she did not expect anything in there and g… Show more

    Cannarata
    August 20, 2024
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  • 7.0 Good
    Simon

    Reviewed: August 19, 2024 · Stayed in August 2024

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    Was upgraded to a room with its own bathroom and tv which was nice. However the tv was broken so could not use it. I was then accused of breaking the tv myself even though it was clearly broken when I entered. Guess that was the point of the free upgrade, so they could blame me for the damage and try and get me to pay for it. Pffft. Nice place,clean and tidy and for the money good value. Not paying 170 extra for the tv though. Point any damage out immediately when you arrive to avoid a similar scam.

    Property response:

    Hi Simon, thanks for giving the feedback. We can’t really point fingers to who did the damage amongst the tenants who stayed before you as no one reported and we don’t install camera in private room. We will reevaluate the TV policy from now on, might remove all from residences unless request to put it back. Thank you for pointing it out.

    Hi Simon, thanks for giving the feedback. We can’t really point fingers to who did the damage amongst the tenants who stayed before you as no one reported and we don’t install camera in private room. We will reevaluate the TV policy from no… Show more

    Cannarata
    August 19, 2024
  • Maria

    Reviewed: August 12, 2024 · Stayed in August 2024

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    I arrived and they wanted to give me a cheaper and smaller room than the one I had booked through Booking. Exactly half as small. They told me they had no other room available and that and that if I wanted one of the size I had contracted I had to go to another building and pay double.Obviously I left and I hope they don't charge me for the reservation.

    Property response:

    Hi Maria, if you try to defame Canna, at least try to do it properly. You booked room C04 on the website and our staff DID show you the room C04 and you refused to take what you booked. Did you not read the description of the room or look at the picture on the platform before you pressed the reservation? There are 9 types of room in that building and only 1 left on that day. So our staff advised you to other properties we have if you don’t like the room you book, by giving both options to bigger rooms and smaller rooms. We marked you as no show already, and you are lucky that we didn’t collect checkin information yet. If we have those info and guests distorted information or abused the reservation, they will be put on our restricted list. This is not a place where you can accuse anyone as you wish, there are consequences for that.

    Hi Maria, if you try to defame Canna, at least try to do it properly. You booked room C04 on the website and our staff DID show you the room C04 and you refused to take what you booked. Did you not read the description of the room or look a… Show more

    Cannarata
    August 12, 2024
  • Terry

    Reviewed: August 12, 2024 · Stayed in August 2024

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  • Owen

    Reviewed: August 1, 2024 · Stayed in July 2024

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