1. Needs more outdoor furniture such under empty pergolas & porches 2. Needs a bookstore ! 3. High prices for same things 1/3 the cost in town . 4. Neglected unbuilt property across the street detracts as does road in with poor drainage on sidewalks . 5. No obvious signage where to get basketball , tennis balls , racquets , pickle ball , shuffle board supplies easily . 6 roof in open air hotel does not fit decor at all - needs to be painted white . Or updated .

It was clean with a great pool & ocean views. Maid was excellent. Food good .

Stayed in March 2024

When we came back to stay in Pembroke house the cleaners wasn’t as good as in the main building.

Good location Friendly helpful staff

Stayed in December 2023

I feel that there should have been toiletries for 2. I was not sure if the wine was complimentary since I was given an upgrade. It is good to know what is exactly complimentary with the room.

I did not partake in the breakfast. I had other plans with relatives.

Stayed in December 2023

The floors could have been cleaned and mopped more often, in the rooms and around the hotel.

Breakfast was expensive.

Stayed in January 2024

Beach was full of seaweed/sargassum and rendered useless.

You get what you see. Very nice! Wonderful staff

Stayed in August 2023

$$$

location

Stayed in February 2023

Property needs updating. Rooms dated as well as all other hotel fixtures. Fan in room blows right on bed. Hard to sleep.

Location good. Beach was beautiful. Property in need of update. Staff really friendly and helpful. Rooms need updating. Our sliding glass door was cloudy; hard to see of it. Fan in room blew right on bed so was harder to sleep. But overall experience was

Stayed in May 2023

Was told at the hotel breakfast was not included

Stayed in April 2023

The food & beverage area needs to be improved. The food was average at best forcing guests to go to outside restaurants.

comfortable with friendly staff. convenient from airport. good facilities.

Stayed in January 2023

At the check in our card access to the room never worked in 2 different rooms. However they gave us an upgrade to a room with ocean view.

Good hotel whit nice facilites. Océano room view was giving us as an upgrade.

Stayed in May 2022

There was alot of construction but that is to be expected after being closed for 2 years. Besides that it was great.

The location was nice. The staff was wonderful!!! The food was really good. we had a special bday dinner on the beach which was great!

Stayed in March 2022

I didn’t like the leaking faucet in my bathroom, the tiles were cold and yet there was no rug or complimentary slippers or gown. The room had one chair out of view of the TV. The bath was stained/scratched. There was very little choice of beverages only coffee and tea. No herbal teas or hot chocolate. There was no complimentary bottle of water. The bidet did not work. My first meal a jerk chicken burger and virgin pina colada made me unwell. I needed the bidet! Most of all there wasn’t anywhere that you could go to pray or just have a quiet moment with God. I received sad news and needed a moment.

I liked the destination, the beach and the spa

Stayed in March 2024

Bar music too loud.

Breakfast not offered.

Stayed in June 2022

Loud neighbors, smelly bathroom, place seems to be poorly maintained. Most pools or Water feature were out of order or in disrepair. The center piece Galleon is falling apart. Lots of plastic trash. Start a campaign to keep St Kitts beaches clean, I volunteer if you provide accommodations.

Great location, breakfast was good. Staff was great and helpful. Great vistas, beach was great, majestic property!

Stayed in January 2022

My wife and I were informed that we needed to take a mandatory COVID test arranged at hotel to leave St. Kitts. This, after I informed person at check-in that we had an American Airlines approved process called Verifly. We had to pay $110 US to take the test. As it turned out we DID NOT need the $110 test taken at Marriott. We did successfully complete the Verifly testing/process and it was accepted by American Airlines and we were allowed into the US with no issue. I would like to be refunded my $110 US please.

The only reason I did not rate poor across the board was because of one employee in particular. Her name is Olivia and she worked at the Pizza Shack one night and the next day she was at the pool serving drinks. Outstanding employee who remembered my name and room number. Thank you Olivia!

Stayed in November 2021

Everything. This hotel should be closed. My partner and I have disability and I requested a room on the ground level but instead we was put on a second floor room with AC OR AN ELEVATOR. After complaining we was moved to a ground level room. We went to the only restaurant that was open and got food poisoning. The sheets and bed was dirty. Everything was closed or broke including the ice machine. DO NOT STAY THERE!!!!

Stayed in November 2021

The property was amazing for tourists who came to "vacation in place" during COVID. Most of the guests were Americans on spring break or vacations and never left the property. Still the property is expansive and although guests were "quarantined" we could make use of the many swimming pools, a jogging path around the property, the beach and several restaurants. We could also order food from outside which was delivered to our rooms. The rooms were cleaned regularly and everything felt very clean and safe and secure. The weather was beautiful and I spent days by the pool and on the beach and opened my windows at night to let the Caribbean breeze blow the curtains in. It was pure heaven!

Stayed in April 2021

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Stayed in February 2024

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Stayed in January 2024

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Stayed in November 2023

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Stayed in September 2023

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Stayed in May 2023

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Stayed in April 2023

There are no comments available for this review

Stayed in February 2023