Nothing!

It is an excellent hotel with super helpful staff at every level. First and most important it is very very clean. The breakfast was exceptional, which gives a combination of western and eastern tastes. Concierge, housekeeping and reception staff, they were all super helpful and polite. Moreover, I have been in Seoul to attend a conference in COEX and the hotel is very conveniently located. It is just 2 minutes away. As for the location, even though it is not close to the old city, it is easily accessible via tube or taxi. There are two shopping malls next to the hotel and there is Hyundai duty free store next door which also has a very posh supermarket at its basement level. It was simply an excellent stay!

Stayed in August 2025

For the breakfast more continental options could be available. In addition, it does not make sense, in an expensive hotel, to have to pay the sauna as an extra.

Very good location in Genhman dDirectly connected to the subway and to the shopping mall. Airport bus also connected with the hotel.istrict. Also connected with the COEX congress centre.

Stayed in August 2025

The staff, location and comfortable room.

Stayed in August 2025

Good location. Clean.

Stayed in August 2025

Expensive

Everything and been coming back for seberal gimes per year

Stayed in June 2025

The vanity top in the bathroom didn't look super clean and new. Vanity top could have been bigger/ longer too.

I liked the following: 1) Helpful and responsive staff (e.g. front desk and concierge) 2) location - it was connected to the Parnas Mall (which opens till late) and Hyundai Mall

Stayed in July 2025

The formality of the hotel. Way too much for my taste. Maybe its just a Korean thing.

The location and the convenience are perfect. There is direct airport bus shuttle right in the front of the hotel.

Stayed in July 2025

Everything was excellent 100%

The property is at an excellent location, with so many things to do. It’s a beautiful place, so clean, smells great!!!!! People in the hotel are the sweetest.

Stayed in July 2025

A bit expensive for Seoul but you get what you pay for

Excellent staff and facilities. It really deserves to be 5 star. Lovely pool and superb breakfast

Stayed in June 2025

We had a pleasant stay at this luxurious hotel. From the moment we arrived, we were impressed by the sophisticated and opulent ambiance that truly made us feel pampered. The room was incredibly spacious and cozy, perfectly designed for comfort and relaxation. The dining experience was outstanding — the food was nothing short of amazing, showcasing a level of sophistication that delighted my taste buds. Every dish was a culinary delight, making us look forward to each meal. The staff deserves special mention for their warmth and helpfulness. They went above and beyond to ensure our stay was perfect, and their professionalism truly enhanced the overall experience. A major convenience was the direct lift to the shopping center, making it easy to explore and shop without any hassle. We highly recommend it for anyone seeking a luxurious, comfortable, and convenient stay!

Stayed in May 2025

Cleaning bedsheets. There were bed bugs

Service

Stayed in May 2025

old mattress not comfortable unfortunately...

Location perfect, central position in Gangnam. Very good breakfast

Stayed in May 2025

In comparison with the fabulous standard of design in Gangnam, the decor seemed luxurious but very bland.

Great location, comfortable and well appointed.

Stayed in May 2025

Great location if you need to stay in this part. A bit luxurious and crowded hotel. Great staff. Great breakfast variety. On the other hand since its central the windows are not opening so staying for 2 nights in unaired room was not so nice, there is air purifier and the room is big, the same goes for bathroom.

Stayed in April 2025

Beautiful location & nice breakfast

Stayed in April 2025

Location, Staff and Property

Excellent.

Stayed in April 2025

Beautiful property and pool, large rooms, nice amenities

Stayed in April 2025

Non

Location

Stayed in March 2025

It would be even better if door bell use more for room service arrival ~

Location

Stayed in January 2025

It's a little bit crowed.

Location is very convenient for us-easily access to subway, department store and terminal etc.

Stayed in March 2025

We need more seat at front of reception. Only few bench at near window 🥲

Location & Customer Service was great! Gym is amazing!

Stayed in February 2025

We were a bit surprised at how low the ceiling was on the guest floors. It would have been more congruent to the sense of space the lobby area lent with higher ceilings. The room also seemed smaller than 400sqft which was abit disappointing. While it still felt new, finishing of furnishing and quality of equipment lacked a certain finesse that we were expecting. We stayed during the off peak season which made the room rate more reasonable. However as plesant as the experience was, we are not sure if paying 30-50% more is justifiable. Probably the biggest surprise was that it cost an additional 60,000krw to use the sauna facility. That seems high and it would be nice if management reconsidered to lower this supplement charge.

Room was very clean & comfortable and had good sound insulation. We had a good sleep after a red eye flight. Enjoyed using the toiletries as they had an invigorating scent. There was a bathtub! The hairdryer was also powerful which is a relief after using many weak hairdryers at hotels. There were other ammenities like an ironing board and soft shoe brush which are small touches that are appreciated. We found the staff warm and approachable as well and they were very eager to assist when we needed. Doormen and conceirge were efficient and welcoming which created a nice impression upon arrival. I much prefer hotel receptions on the ground floor like this one as it feels you are ushered into care of the hotel as soon as you arrive. Overall a very pleasant 1 night stay and the excellent location near a major mall, exibition hall & train station definitely helps.

Stayed in January 2025

Excellent customer service and staff!

Stayed in January 2025

The service is impeccable. Very convenient to underground shopping.

Stayed in January 2025