The outdoor pool was out of use for the time i was there due to construction work and incurred an additional cost when it was open.

The rooms and hotel was lovely, clean and the staff were friendly and really helpful.

Stayed in August 2025

windows are a little dirty. make it harder to enjoy the view and bad water evacuation in the bathroom but the hotel is stunning

Stunning hotel

Stayed in August 2025

Difficult to get taxi between 8am and 10am

Impressive Hotel

Stayed in July 2025

Poured with rain both days - not hotel fault - but as a result we couldn't get taxi / transport to business meeting. No hotel transport to bail us out!

Impressive front common entrance

Stayed in July 2025

However, the rooms were not very impressive. Although I was told they had been renovated, there were many unfinished details that made the space feel incomplete. There didn't seem to be central air conditioning in the hallways on the room floors, and the air quality inside the room wasn’t great either, likely due to the individual air conditioning unit. Thankfully, the room had windows I could open to get rid of the musty, old carpet smell.

I really liked the lobby and the restaurants — they were stylish and welcoming.

Stayed in July 2025

There is no in room dining, which is frustrating at some point.

Very friendly staff, good rooms.

Stayed in June 2025

Dated ostentatious decor; Air con is loud Rooms on 8 floor ie 895 have no view and are really depressing. Try not to have the buffet, not great.

Passable hotel with a retro vibe Good value for money if you are running out of options during a Saturday in Seoul.

Stayed in May 2025

Rundown pool Was given a room with smoke smell Got charged for laundry pods without prior notice

The design of the hotel

Stayed in April 2025

The WiFi was spotty and the air conditioning does not work. It was way too hot to sleep.

Overall the staff was very nice and helpful. The room was very clean and big. The appliances are really nice and brand new. The bed was comfortable but I did not sleep well any of the nights because the room was too hot and the air conditioning does not work.

Stayed in April 2025

Not many amenities within walking distance. However, it is still within minutes to main Gangnam and Coex Mall.

Club manager was hospitable and provided solutions to my complaints. Grand and opulent lobby with grand Christmas lighting! It was a delightful experience.

Stayed in December 2024

No room service, which was strange. Air conditioning was locked on "warm" mode and the only way to get fresh air circulation was to set the temperature higher than the ambient room temperature. So constantly having to increase the temperature if we wanted fresh air, until it was too hot to handle. Reception did offer a portable AC unit but this wouldn't have brought in fresh air. I would have been happy with a "fan" mode on the AC but couldn't select anything other than "warm" Everything else was perfect.

Exceptional decor and atmosphere. People were constantly in the lobby taking photos as the Christmas decorations and general look of the place was amazing. Breakfast buffet had large variety and was of a high standard.

Stayed in December 2024

The room was a little warm - no A/C in November, not surprisingly. However, the hotel provided a mobile AC unit to rectify, so top marks. Also there were a few spots on the minibar plinth that needed some extra cleaning, Again, once the hotel was informed, this was rectified immediately and the standard of cleanliness kept high from then on.

Excellent location, comfortable rooms and a sumptuous breakfast catering to all tastes. The Christmas decorations were also wonderful!

Stayed in November 2024

Room had a slightly old odour, but that vanished with some ventilation

Amazing spa facility and gym. Good breakfast. Spacious and clean room, I enjoyed my stay

Stayed in November 2024

Its far from restaurant

Everything looks good.

Stayed in November 2024

The concierge should learn English so he can understand where a client needs a taxi to.

The hotel is beautiful, the SPA is beautiful

Stayed in September 2024

No room service

A new refurbished hotel and very clean and decorated well. Thanks to Jessica my stay was enjoyable because she’s very responsive.

Stayed in September 2024

Every thing was chargable Water Tooth paste Swimming pool No one understands english Food very bad with beef bone marrow oil in all food and no vegetarian disches

Clean place Courtesious people

Stayed in August 2024

This is not a 5 star hotel. This is a Hotel Ibis at best. Nothing good to say about the place. Very disappointing

Stayed in August 2025

The room was bigger than I expected, and very clean. Also, the location is suitable for me to go to hosipital. The staff were so kind and very skilled. It was so nice to be able to relax. I'm willing to revisit, and I'd like to recommend it to my friends and family.

Stayed in September 2025

If I had to say something, I wish there was a hook in the bathroom to hang my bathrobe, but beside that, everything was perfect.

I came to this hotel to treat myself, and what a treat ! The staff was really lovely, especially the concierge who recommended some great places to go out for a drink. The room was very comfy, and I even had a view on Namsan Tower. The breakfast had everything. (Even salted butter !) The gym was very clean, and the swimming pool was just the right size for a morning session. I'll definitely come back on my next trip to Seoul.

Stayed in September 2025

I stayed at the hotel before and had a great experience, so this time I tried the residence. Since I have allergic rhinitis, I’m usually very sensitive to bedding and carpets, so I always carry my medication with me. The room floor was carpeted, which made me a little worried at first, but I didn’t experience any allergy symptoms at all during my stay. It really shows how well they maintain the cleanliness of the room. I also loved that the room had a clothing styler—it was so convenient! There was also a coffee machine provided in the room, and the bathroom was very spacious and comfortable. Overall, I was very satisfied with my stay.

Stayed in September 2025

service could be improved. staff were polite but it felt like they dont want to be there. our room had a leaking ac, so we were "upgraded" in the middle of the night. next morning, however, we were downgraded and had to move rooms again. the move was not organized well by the staff, which wasted an hour of our time. in the third room the toilet was not cleaned properly. the shower cabin was leaking. the sink was not draining well. ac was super loud.

spacious room, good facilities

Stayed in August 2025

The rooms are very dated. Need major refresh.

The lobby and all Other areas look great

Stayed in August 2025

nothing

everything

Stayed in July 2025