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Reviews of The Convention Center & Royal Suites Hotel 5 stars

Shuwaikh, Free Trade Zone, P.O.Box 713 Safat., Shuweikh, Kuwait, Kuwait

#77 of 136 hotels in Kuwait

Guests' Choice

Review score

Based on 190 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.3

  • Location

    6.4

  • Facilities

    7.2

  • Staff

    7.8

  • Value for money

    6.5

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Showing 1 - 41

  • Reviewed: 3 August 2018

    10
    Best Price from BOOKING.
    • Leisure trip
    • People with friends
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Best Price from BOOKING.COM Lovely Staff.. very friendly. Place is quite and relaxing. Loved the new facility (ladies Pool) The Staff are better than before...

    Stayed in August 2018

  • Reviewed: 29 January 2018

    3.8
    Its 2 stars not five
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night

    - Not five stars hotel, it 2 stars at most - bad smile - Old furniture - In the middle of port - Not worth to stay and pay money

    - Nothing - Arabic coffee while check-in

    Stayed in January 2018

  • Reviewed: 26 January 2018

    3.8
    Awful experience will not stay here ever again.
    • Business trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night

    There was no hot water, only tepid - despite contacting reception four times over a period of three hours. Several TV channels were not working at all, several of the staff were rude including one who laughed in my face when I stated the water was not hot and there was a risk of legionella disease.

    The bed was very comfortable.

    Stayed in January 2018

  • Reviewed: 27 May 2017

    5.8
    5.5 / 10
    • Leisure trip
    • Couple
    • Diplomat Family Suite
    • Stayed 2 nights
    • Submitted via mobile

    i will rate this hotel as a 3.5 star only... maybe if we where in 2000's it would be a 5 star hotel...but in 2017...no..they must renew many things to achieve that

    the private pool was awesome the place is quit but if there is a wedding party in the hotel it might be annoying

    Stayed in May 2017

  • Reviewed: 29 April 2017

    4.2
    Not a "Victorian" hotel anymore!!
    • Business trip
    • Solo traveller
    • Junior Suite
    • Stayed 1 night

    Very old and not maintained hotel. The internet is very poor. elevators are from the past century. I do agree that the hotel theme is classic (Victorian) for the time it was built (I assume). However, it is not not classic anymore, but old and not maintained to say the least.

    The location. it was the closest to where I wanted to be.

    Stayed in April 2017

  • Reviewed: 26 February 2017

    9.2
    Great price for a great place
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    The place is a bit old. But its worth the amount that we paid

    The location and the breakfast was really great The toilet was clean and large. Comfort bed

    Stayed in January 2017

  • Reviewed: 30 September 2018

    8.3
    It was comfortable and quiet
    • Leisure trip
    • Family with young children
    • Diplomat Family Suite
    • Stayed 1 night
    • Submitted via mobile

    The location The bathroom is not cleaned well

    It was comfortable and quiet

    Stayed in September 2018

  • Reviewed: 24 July 2018

    9.2
    It was perfect stay
    • Leisure trip
    • Couple
    • Diplomat Family Suite
    • Stayed 1 night
    • Submitted via mobile

    It was perfect stay

    Stayed in July 2018

  • Reviewed: 14 May 2018

    7.1
    staff, cleaning.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    the breakfast and the lunch was very poor!

    staff, cleaning.

    Stayed in May 2018

  • Reviewed: 8 January 2018

    4.6
    Not recommended
    • Business trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Uncomfortable beds, there was no hot water in the bathroom, not clean

    Stayed in January 2018

  • Reviewed: 15 October 2017

    10
    Very good👍🏻
    • Couple
    • Diplomat Family Suite
    • Stayed 1 night
    • Submitted via mobile

    No thing

    All thing very nice👍🏻

    Stayed in October 2017

  • Reviewed: 11 August 2017

    8.8
    Private pool
    • Leisure trip
    • Couple
    • Diplomat Family Suite
    • Stayed 1 night
    • Submitted via mobile

    The outside smell

    Private pool

    Stayed in August 2017

  • Reviewed: 28 May 2017

    4.2
    Had fun for 2 hrs, vomited 6 times for food poisoning
    • Leisure trip
    • Family with young children
    • Diplomat Family Suite
    • Stayed 1 night
    • Submitted via mobile

    The smell, food poisoned, no lights and the smell

    Swimming pool

    Stayed in May 2017

  • Reviewed: 14 May 2017

    7.9
    Perfect for couples. But needed renovation. Apart from the sewage smell
    • Leisure trip
    • Couple
    • Diplomat Family Suite
    • Stayed 1 night
    • Submitted via mobile

    1- Very old hotel, needs renovation. 2- the sewage smell outside.

    The private pool

    Stayed in May 2017

  • Reviewed: 11 February 2017

    4.2
    Secluded from the city.
    • Business trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Secluded from the city. Very old rooms and upholstery. Scary

    Stayed in January 2017

  • Reviewed: 5 February 2017

    4.6
    Should be a 2-3 star hotel
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Old furniture

    Stayed in February 2017

  • Reviewed: 12 January 2017

    5.0
    Very quiet place
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Very quiet place Nice breakfast

    Stayed in January 2017

  • Reviewed: 7 January 2017

    10
    Everything
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything

    Stayed in January 2017

  • Reviewed: 3 January 2017

    4.6
    Nothing.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 4 nights
    • Submitted via mobile

    The bath had no ventilation and the room with open window was stuffy and smelling sewage adding noise of transport to the Shuwaikh port.

    Nothing.

    Stayed in January 2017

  • Reviewed: 10 December 2016

    9.6
    Thank you for lovely reception
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    The smell of the place

    Thank you for lovely reception

    Stayed in December 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 10 May 2016

    5.8
    •Breakfast Food was perfect.
    • Leisure trip
    • Couple

    •Tea cups inside the room were dirty. •Egyptian man was very rude and hard to deal with. •Rules in the place aren't the same every time. About check-in and check-out Times. Some time they ask for 10 kd insurance.. some time they don't. chick in can be at 11.. suddenly the next day we book.. its on 2 !! Specially the Egyptian man who let us wait from 7 morning to 2.00 to check in.. while we were able to chick in at 11 at least.. all because his rudeness in the way he was talking to us. •The place needs ventilation because of the bad smell and humidity.

    •Breakfast Food was perfect. •Philippines Staff were very friendly, helpful and treated us very good. •Everything else in the room was Good and Comfortable.

  • Reviewed: 17 March 2016

    5.8
    Staff were very helpful and nice.
    • Business trip
    • Solo traveller

    Shower was leaking. Internet was very poor. Furniture was very old. Wedding parties were disturbing.

    Staff were very helpful and nice. Breakfast was very good quality.

  • Reviewed: 22 February 2016

    4.2
    Free sweets and drinks in the room, also all in the freg is...
    • Couple

    Bathroom is fluding water when using the shower, furneture is too old, some broken shelves in the bathroom not fixed. water does not go in the sink and the floor is all water. This is room 417 never use it. The breakfast has limited options.

    Free sweets and drinks in the room, also all in the freg is free. I like the Mexcian restorant and the icecream.

  • Reviewed: 21 February 2016

    9.2
    Fantastic hotel.
    • Business trip
    • Solo traveller

    Close to the ports. Depends on why you are in Kuwait. If you are a tourist, then this is a 20 min drive to the city, if business then this is great.

    Fantastic hotel. The photos on booking.com do not do justice. Must be an older hotel built with an old English colonial influence. The rooms were surprisingly tasteful and the staff were fantastic. Great old claw foot bath in the bathroom, big comfy bed, and free driver each morning. Better value than other hotels in Kuwait and great breakfast each morning. Enjoyed my 3 nights here.

  • Reviewed: 6 December 2015

    6.3
    While it remains my favorite hotel in Kuwait, rooms are...
    • Leisure trip
    • Solo traveller

    Room and corridors never once vacuumed in three days (!) causing considerable grit in bed. Faucet on sink loose, no luggage stand in room.

    While it remains my favorite hotel in Kuwait, rooms are starting to show their age and that shabby chic look is now lurching towards more shabby than chic. The owners would be wise to inject some cash now into facilities maintenance and replace worn, stained carpeting, broken fixtures in some rooms, etc. And for heaven's sake, buy your maids vacuum cleaners so carpets are cleaned daily. That was not done once in 3 nights! For shame! Superlative service in all other regards, an excellent and reasonable spa on premises, and lovely amenities and breakast every day.

  • Reviewed: 29 November 2015

    9.6
    Great staff
    • Leisure trip
    • Solo traveller

    Although towels are clean and smell great, but looks old and need changing with newer stock

    Great staff Outstanding services Comfortable bed Free mini bar Excellent breakfast with exceptional taste and variety Spacious room and well decorated Car park service Highly recommended

  • Reviewed: 5 November 2015

    7.5
    Clean and neat hotel ,breakfast and restaurant is perfect ...
    • Business trip
    • Solo traveller

    Old hotel,far way from down town of the city, furniture is old ,Noise form wedding party

    Clean and neat hotel ,breakfast and restaurant is perfect ,staff are friendly and nice looking ,facility of car to drop you to airport and some place as per the avalibality

  • Reviewed: 14 October 2015

    9.2
    This hotel has great amenities and the staff are kind and...
    • Business trip
    • Solo traveller

    The location is in a dead area with some light noise from the port at night. However, they do offer a car service and might give you some exceptional rates and free rides!

    This hotel has great amenities and the staff are kind and helpful. They will go an extra mile to help you and make you feel comfortable

  • Reviewed: 27 January 2015

    8.8
    Extremely tired after a very long delayed day the airport...
    • Solo traveller

    Extremely tired after a very long delayed day the airport and a cancelled flight. The hotel staff went above and beyond to make me feel welcome and receive the rest I needed.

  • Reviewed: 4 January 2015

    2.9
    Only the location near the Avenuea mall.
    • Leisure trip
    • Group

    Everything, old furniture, bad beds, room condition, toilet condition, even the furniture condition was bad, private pool is not private at all and very poor condition and cheap maintenance. It's not a 5 stars hotel at all!! I give it 2-3 stars only, first and last time ever, not recommended at all.

    Only the location near the Avenuea mall.

  • Reviewed: 29 May 2016

    8.8
    I arrived late and my room not ready
    • Leisure trip
    • Couple

    I arrived late and my room not ready

  • Reviewed: 29 May 2016

    9.2
    The room viry bice and big And the pool
    • Family with young children

    The room viry bice and big And the pool

  • Reviewed: 15 May 2016

    8.8
    Everything
    • Leisure trip
    • People with friends

    Nothing

    Everything

  • Reviewed: 9 January 2016

    10
    The staff was very friendly
    • Leisure trip
    • Couple

    The staff was very friendly

  • Reviewed: 6 December 2015

    10
    Friendly staff, flexibility in check in and check out.
    • Leisure trip
    • Family with young children

    Everything was great.

    Friendly staff, flexibility in check in and check out. Delicious breakfast although no variety.

  • Reviewed: 29 October 2015

    6.3
    Staff
    • Business trip
    • Solo traveller

    Bedding

    Staff

  • Reviewed: 8 October 2015

    5.0
    the dimension of the room
    • Business trip
    • Solo traveller

    the hotel is very old and there is non space in the hall to receive guests

    the dimension of the room

  • Reviewed: 21 June 2015

    9.6
    They prepared for us a Romantic Reception and Dinner as we...
    • Leisure trip
    • Couple

    Everything was great from A to Z

    They prepared for us a Romantic Reception and Dinner as we told them we are a fresh married couple

  • Reviewed: 6 April 2015

    5.8
    Swimming pool is good
    • Couple

    Breakfast wasn't good at all + smell in the hotel

    Swimming pool is good

  • Reviewed: 24 February 2015

    5.0
    The price , staff
    • Solo traveller

    Location,noise

    The price , staff

  • Reviewed: 6 January 2015

    7.5
    so far, so good
    • Business trip
    • Solo traveller

    so far, so good

There are also 25 reviews without text. These impact the overall review score.

Showing 1 - 41

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