Reviews of Comfort Hotel Astana This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Lication - It was on my way to another city where my plan was for the next day so i have choosen this hotel Breakfast was good enough and comfortable atmosphere in restaurant side

Spa has been closed earlier and poor choice on there No have elevator so that is was supposed to hande my luggage myself, anyone was there as bellboy to help me

Nothing

Hotel full of drunks. Literally only drunk people around 25/7 wherever you go. First time seeing this. Didn’t feel safe.

Nice hotel helpful staff good value

Just the shower tray can be flooded

Friendly and helpful staff. Comfortable room. Great location and excellent value.

Location was good

More facilities

Though you have to pay separately for breakfast, it was wonderful and a lot. Internet was good, friendly staff. Also a walking distance to other eateries and a park for walking, and a mall. Overall, wonderful wonderful experience

Needed more water for drinking

Location

The Breakfast need be more international :(

its rare that I have no things that bother me in a hotel. But this time everything was absolutely fine. Thank you!

Very nice bed & room. We were able to do early check in which was really appreciated after a long flight. Staff was super friendly and ready to help with anything.

Nothing

Location near cafeterias and restaurants.

Needs some renovation.

The location is nice. Just across the business center with all visa centers

The room is located on the first floor, and unfortunately, cigarette smoke from people smoking right outside frequently drifts in. The smell is very strong and unpleasant.

The location was good. And reception/lobby was decent. Friendly staff. The location is good - 20/30 min ride from airport (with yandex taxi costs approx 3-5 eur).

- First, we asked for early check in through booking.com. We got confirmation from the hotel. When we arrived, hotel asked to pay 50% of booking price for early checkin even though they had approved the request and didnt mention anything about paying; - In room the smell was like somebody smokes there every week. Even though there was not direct smoke smell, the carpet, furniture and everything had smoke smell. When we told staff about this, they came to room to check and said they dont feel anything. However, they offered to bring air refreshener - to out surprise it was “anti-tabak” scented air refreshener, clearly indicating that staff is aware of smoke smell; - SPA… moderately warm sauna, not clear is operating turkish sauna. Showers didnt look welcoming at all. After having a look we decided that we will not try our luck with the SPA. In real life its far from the pictures; - In the room toilet had severe sewage smell. If we closed wc doors and run water for some time, it got better. But if you leave toiler door open - the room has scent of wc and tobacco; - The room has visible wear and tear. In general 50 eur could maybe be reasonable price (we got last minute discount), but if you pay full price (100-150 EUR), consider yourself ripped off. For sure this is not a 4* hotel and after my visit I am sorry to say that I dont understand how the hotel can have rating higher than 8.

I think the price/quality ratio for this hotel is hard to beat. Good location. Free sauna and hamam. Excellent staff.

There are not so many things that can be listed here. As a European I really enjoy fresh good quality bread for breakfast. Perhaps this is something they could offer in the future.