the super friendly staff at the reception and in the pool was remarkable.

Stayed in July 2023

Room

Pool

Stayed in July 2023

Breakfast, cleaning staff, no hooks in the bathroom to hang towels, water in the pool was cold, 10% added to card payment

Nice large room, beautiful view, great pool area

Stayed in April 2023

breakfast was lacking variety after a couple of days

absolutely stunning view with the pool and the sea in the back

Stayed in April 2023

wonderful staff, they were so kind and so accommodating!

Stayed in March 2023

everything was amazing

location service and staff

Stayed in February 2023

This place is amazing! From the moment you come into the room, it is spacious, filled with plenty of light, a breathtaking sea-view & furnished without too much clutter. I enjoyed my time there. I had heard about chronic shortage of water and electrical outages - well, none of that here. There is a generator that kicks in within seconds and power is never off. Water is constantly available in good supply. The shower has good pressure, with a large bathroom that is spacious. The WiFi is also always on and fairly good speed, i was watching Netflix all the time, Strong WiFi speed was godsend and a bit of surprise having heard of limited or no WiFi throughout most of Beirut. The building is gated and safe. Coming to Lebanon had long been a dream for me . All the staff are an excellent host who helped me navigate hurdles, answered my questions timely, provided helpful suggestions and overall made my visit enjoyable. I will be sure to return.

Stayed in November 2022

no balcony

Aya is the professional and trained person

Stayed in December 2022

helpful and amazing staff.

Stayed in October 2022

water in last day was very bad

staff were very helpful and patient

Stayed in October 2022

that the parking is not free and i have to pay every day

every thing was perfect, the rooms are big and the sea view is amazing

Stayed in June 2022

The same food everyday. I would have loved different variety.

Breakfast was great.

Stayed in January 2024

Nothing

Everything was excellent, friendly staff specially Ala'a and Kriss

Stayed in January 2024

-

Amazing place, good location and very friendly staff.

Stayed in October 2023

Entire experience is great

Perfect and rich breakfast

Stayed in October 2023

Their « mountain view » view room description should have read: parking lot view + city/building views blocking any mountains. Their outdoor space is better maintained then their rooms. There were bugs/flies in the washroom, when mentioned to their front desk staff, they blamed the humidity and did nothing , couldn’t switch rooms or have it professionally taken care of… for the price, I would recommend staying elsewhere and paying the day pass cost instead.

The outdoor facilities are dreamy and make up most of the outdoor space. Their dj and music was very good. Loved the pink towels women for and blue ones for men. Their outdoor shower was neat with automative sensors.

Stayed in August 2023

Nothing

Good

Stayed in August 2023

super bad in cleaning

staff are kind friendly

Stayed in August 2023

I booked the beach room with private pool access for a price above the average for 5 star credible hotels during the season. We were not received at entrance, and the check-in process was basically DIY. After arriving at the check-in counter, they asked me to pay an additional $50 which was waived after nuisances. Upon arriving to the room, I was hit with a heat wave hotter than the temperature outdoors. When asked about the air conditioner, the management said it should take an hour to cool down. 5 hours later, I’m sitting in heat while maintenance was over my head for 2 hours. After talking to the front desk multiple times, and even walking to them, they provided with a city view room which was smaller (and priced lower on booking.com), but I was thankful for the air conditioning. On the day of checkout, I receive a call from the reception saying “checkout please” without any sense of customer service, given that it is “luxury hotel”. Once checking out, they did not even ask about the stay. To summarise: 0/5 for me, a truly horrible experience.

Stayed in July 2023

Outside the room of beach villa had a very bad smell like sewerage The toilet took hours to refill before being able to flush it again The room service menu wasn’t inside so didn’t know it was available

The pool was amazing and good music

Stayed in July 2023

we visited during winter, property was in a very bad maintenace condition. Broken handles in the room, most of the facilities were closed, breakfast was less than basic.I would rate it a 3 stars hotel not a 5 stars.

Location, staff

Stayed in March 2023

such a luxury hotel with the greatest stuff

Stayed in May 2023

Everything was great.

Stayed in April 2023

First of all, the hotel smelled of cigarettes everywhere you went - the lobby, hallways, even the rooms. The hotel room seemed very unclean, with dirty trash cans, old carpet, dirty windows. The bathroom smelled moldy as well, ventilation wasn't great. The hotel is in desperate need of a renovation.

The hotel seemed to have a nice pool area. However, we could not enjoy it as the pool was closed and drained. Our hotel room also had a nice view, the staff were helpful and nice..

Stayed in March 2023

No negative points at all

Spacious rooms with excellent breakfast, very luxurious. Reception were gracious enough to give me a free upgrade from city view to sea view and to allow for delayed checkout without extra charge. Easily up there with the best hotels I've ever experienced. Highly recommend especially during the summer season.

Stayed in March 2023