Reviews of Cinnamon Lakeside This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Dear Ruzana, Thank you for sharing your feedback with us. Please accept our sincerest apologies for the inconvenience you experienced during your stay. This is not the level of service we strive to provide, and we are addressing these matters with our team to ensure improvements. The issues mentioned will surely be escalated to the relevant departments. Your satisfaction is important to us, and we truly hope to have the opportunity to make it right in the future. Warm Regards, The Management

Dear Ruzana, Thank you for sharing your feedback with us. Please accept our sincerest apologies for the inconvenience you experienced during your stay. This is not the level of service we strive to provide, and we are addressing these matt… Show more

Dear Maanu, Thank you for taking the time to share your feedback. We're glad to hear you found our staff to be good, but we're truly sorry to learn that the facilities and service did not meet your expectations. Your comments are important to us, and we take them seriously as we continuously work to improve. We hope to have the opportunity to welcome you back and provide a much better experience in the future. Warm Regards, The Managment

Dear Maanu, Thank you for taking the time to share your feedback. We're glad to hear you found our staff to be good, but we're truly sorry to learn that the facilities and service did not meet your expectations. Your comments are im… Show more

Dear Nirosha, Thank you so much for your kind words! We're delighted to hear you enjoyed the food and experienced great hospitality and service during your stay. It was a pleasure to have you with us, and we look forward to welcoming you back soon! Warm Regards, The Management

Dear Nirosha, Thank you so much for your kind words! We're delighted to hear you enjoyed the food and experienced great hospitality and service during your stay. It was a pleasure to have you with us, and we look forward to welcoming yo… Show more

Dear Nellie, Thank you for your wonderful review! We're thrilled to hear that you were pleased with the level of service, cleanliness, and value we offer. Providing a comfortable and accommodating experience for our guests is our top priority, and your kind words truly mean a lot. We look forward to welcoming you back soon! Warm Regards, The Management

Dear Nellie, Thank you for your wonderful review! We're thrilled to hear that you were pleased with the level of service, cleanliness, and value we offer. Providing a comfortable and accommodating experience for our guests is our top pr… Show more

Dear Zaur, Thank you so much for your kind review! We're delighted to hear you enjoyed the value, our beautiful location, the lake-view pool, and especially our team’s service. Your satisfaction means a lot to us, and we can’t wait to welcome you back for another memorable stay! Warm Regards, The Management

Dear Zaur, Thank you so much for your kind review! We're delighted to hear you enjoyed the value, our beautiful location, the lake-view pool, and especially our team’s service. Your satisfaction means a lot to us, and we can’t wait to w… Show more

Dear Nasir, Thank you for your feedback! We're glad to hear you enjoyed the location and facilities. We also appreciate your comments regarding cleanliness, it's something we take seriously, and we’ll be addressing it with our team to ensure a higher standard moving forward. We hope to welcome you back for an even better experience next time. Warm Regards, The Management

Dear Nasir, Thank you for your feedback! We're glad to hear you enjoyed the location and facilities. We also appreciate your comments regarding cleanliness, it's something we take seriously, and we’ll be addressing it with our team … Show more

Dear Suraj, Thank you for your feedback. We’re very sorry to hear that your experience with our room service did not meet expectations. This is certainly not the level of service we aim to provide, and your comments have been shared with our team for immediate improvement. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future. Warm regards, The Management

Dear Suraj, Thank you for your feedback. We’re very sorry to hear that your experience with our room service did not meet expectations. This is certainly not the level of service we aim to provide, and your comments have been shared with o… Show more

Dear Ayana, Thank you for sharing your feedback. We're glad to hear that you enjoyed the clean, spacious room and the peaceful pool and lake view, it’s great to know you had a restful stay. We do, however, sincerely apologize for the shortcomings you experienced with room service, the shower drainage, and the service during breakfast. These are not the standards we aim to uphold, especially as a 5-star hotel. Your comments have been shared with the respective teams to address and improve these areas promptly. We truly appreciate your honest feedback, and we hope to have the opportunity to deliver a more seamless experience on your next visit. Warm regards, The Management

Dear Ayana, Thank you for sharing your feedback. We're glad to hear that you enjoyed the clean, spacious room and the peaceful pool and lake view, it’s great to know you had a restful stay. We do, however, sincerely apologize for the … Show more

Dear Ben, Thank you for taking the time to share your experience. We're pleased to hear that you enjoyed your stay overall and appreciated the room amenities and smart controls by the bed. However, we’re very sorry to learn about the issue with the allergen labeling at the breakfast buffet. We completely understand how serious this could have been, and we’re extremely grateful that your wife noticed the peanuts before consuming the dish. Please rest assured that we have shared your feedback with our culinary and service teams as a priority to ensure stricter allergen labeling and improved food safety measures moving forward. Your feedback is invaluable, and we hope to welcome you both again under better and safer circumstances. Warm regards, The Management

Dear Ben, Thank you for taking the time to share your experience. We're pleased to hear that you enjoyed your stay overall and appreciated the room amenities and smart controls by the bed. However, we’re very sorry to learn about the … Show more

Dear Senthilvel, Thank you for your feedback. We're glad to hear you enjoyed the breakfast. However, we're sorry to learn that the Wi-Fi and cleanliness did not meet your expectations. Your comments have been shared with the relevant teams, and we will work on improving these areas. We appreciate your input and hope to welcome you again with a better experience. Warm regards, The Management

Dear Senthilvel, Thank you for your feedback. We're glad to hear you enjoyed the breakfast. However, we're sorry to learn that the Wi-Fi and cleanliness did not meet your expectations. Your comments have been shared with the releva… Show more

Dear Rosheel, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience did not meet expectations and that our service fell short, particularly at the front desk. What you described is certainly not reflective of the standards we strive to uphold. Please accept our sincere apologies for the lack of professionalism and attentiveness you encountered. Your comments have been shared with our management team, and we are taking your concerns seriously to ensure this is addressed internally and improvements are made. We deeply regret that this experience has left you with a negative impression of our hotel. Your feedback is invaluable in helping us improve, and we hope that you might consider giving us another opportunity in the future to provide you with the high level of service that our guests deserve. Warm regards, The Management

Dear Rosheel, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience did not meet expectations and that our service fell short, particularly at the front desk. What you describ… Show more

Dear Suranjeewa, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We always strive to provide the highest level of service and comfort, and we would appreciate the opportunity to learn more about what specifically fell short during your stay. Your insights are valuable to us, and we hope to have the chance to welcome you again and provide you with an improved experience. Warm regards, The Management

Dear Suranjeewa, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We always strive to provide the highest level of service and comfort, and we would appreci… Show more

Dear Sofia, Thank you so much for your wonderful feedback! We’re thrilled to hear that everything was absolutely perfect during your stay, and we truly appreciate your recommendation of our dinner buffet. It’s always a pleasure to know our guests enjoyed both the service and dining experience. We hope to welcome you back again soon for another memorable visit. Warm regards, The Management

Dear Sofia, Thank you so much for your wonderful feedback! We’re thrilled to hear that everything was absolutely perfect during your stay, and we truly appreciate your recommendation of our dinner buffet. It’s always a pleasure to know ou… Show more