It is good place, view is amazing

Stayed in June 2025

Very basic facilities tho good value.

Very clean, large room and only 1km from Nanu Oya train station.

Stayed in February 2025

Beautiful view and friendly

It was for night rest, cheap and helpful

Stayed in February 2025

Beds too short for europeans and too hard. Smell in the room. Floor was sticky. Nothing to hang clothes and store luggage. You have to take your luggage up the stairs, almost 20m. Noise of dogs and traffic.

Warm water and view on the tea fields.

Stayed in July 2024

Breakfast is not enough.

The location is very good.Beautiful view.comfortable bed.very clean place.

Stayed in April 2024

was nice, didn't get the balcony with mountain view though (like booked) He even made me a breakfast to go, as I had to catch the train early morning.

Stayed in March 2024

• The location • Mountain View was amazing from our balcony • The host was sweet and helpful • Easy with the local bus (it’s right outside the house) • Local breakfast • Hot water in the bathroom

Stayed in March 2024

Description of the place is not according the reality ,

Near bus stop + calm

Stayed in January 2024

Smell, untidy, very small room

Cheap

Stayed in December 2023

The hot work is a little slow, and unable to adjust the temperature levels. Means, the temp is very low. Also, the bathrooms don't have soap and other toiletries.

The owner is friendly and helpful. He has arranged the place nicely. The prices were reasonable. The rooms were quite comfortable and they have provided nice blankets for us. This helps a lot to stay warm during the night. The place is right in front of the bus stop and you can easily get into a bus. Overall, we are quite happy 😀😀 of the service and the place. Recommended.

Stayed in January 2024

The location is close to the train whereas far to tea factories.

Simple, but one of the best breakfasts. Friendly owner. Nice view from the patio.

Stayed in December 2023

The hot water shower Appreciate a heater jug and few cups in the room

View Host Friendliness

Stayed in December 2023

Wifi ok but not great .

Great views,good location close to nice ,small town of nanora,

Stayed in September 2023

Room facilities needs better improvement. Hot water needs improvement. Cleanliness is a must ;)

They have a breath-taking view. Love the breakfast.

Stayed in August 2023

The bed was not comfy and the floor was a bit dirty

The view from our private balcony of Edinburgh tea plantation was truly incredible. Chairs on the balcony and inside, shower was good

Stayed in August 2023

Improve brekfast with few varieties and try to provide bed tea when guest booking BB package .. overrall nice location nice view

Stayed in June 2023

Value for Money. Great Location. Friendly Staff

Stayed in June 2023

Amazing view of mountains from the balcony. Easy to reach the railway station. Pleasant host. A tasty breakfast was provided.

Stayed in April 2023

Only 1 power socket and no kettle facilities

Spacious room and friendly host.

Stayed in April 2023

Cool Mount Guest is a very nice low budget accommodation. The owners were nice and hosted us well, even though we experienced better hosts during our 3 weeks stay in Sri Lanka. I guess it was due to missing English skills, but still I think they can improve. The room was okay for the price, it was clean and we had everything we needed. The water was hot. Breakfast was very very good, I can highly recommend it.

Stayed in March 2023

it was cold

very nice owner, good location

Stayed in January 2023

Viwe

Stayed in May 2025

Thanks for sharing your experience — that sounds really frustrating. I can help you draft a formal complaint or a request for a refund. Here's a cleaned-up and professional version of your complaint that you can send to the hotel management, consumer protection authority, or share with the police if needed: Subject: Complaint Regarding Poor Hotel Service and Request for Refund Dear [Hotel Name/Owner's Name], I am writing to formally express my disappointment regarding the poor service and unacceptable condition of your hotel during my recent stay from [insert dates]. Upon my arrival, I found that the room was not cleaned. After informing you, instead of providing proper cleaning service, you handed me a broom and expected me to clean the room myself. The bathroom was also in poor condition—the shower tap was damaged, and you provided a tool instead of repairing or replacing it. Additionally, the bed was broken and unsafe for use. Due to these issues, I decided to leave the hotel on the second day. When I informed you in the morning, you insisted I pay for two full days, even though the service was substandard. I did not agree to this, and after involving the local police, the matter was resolved by me paying an additional amount of ₹3,500 under pressure. You also threatened me several times during this situation. I am requesting a refund of the additional ₹3,500 I paid, as I was forced to leave early due to the unacceptable condition of the hotel and the threats I received. Please consider this a formal complaint. If I do not receive a response or refund within 7 days, I will escalate this matter to the consumer protection authority and relevant local authorities. Sincerely, Roshan 0773534710

Thanks for sharing your experience — that sounds really frustrating. I can help you draft a formal complaint or a request for a refund. Here's a cleaned-up and professional version of your complaint that you can send to the hotel management, consumer protection authority, or share with the police if needed: Subject: Complaint Regarding Poor Hotel Service and Request for Refund Dear [Hotel Name/Owner's Name], I am writing to formally express my disappointment regarding the poor service and unacceptable condition of your hotel during my recent stay from [insert dates]. Upon my arrival, I found that the room was not cleaned. After informing you, instead of providing proper cleaning service, you handed me a broom and expected me to clean the room myself. The bathroom was also in poor condition—the shower tap was damaged, and you provided a tool instead of repairing or replacing it. Additionally, the bed was broken and unsafe for use. Due to these issues, I decided to leave the hotel on the second day. When I informed you in the morning, you insisted I pay for two full days, even though the service was substandard. I did not agree to this, and after involving the local police, the matter was resolved by me paying an additional amount of ₹3,500 under pressure. You also threatened me several times during this situation. I am requesting a refund of the additional 3,500 I paid, as I was forced to leave early due to the unacceptable condition of the hotel and the threats I received. Please consider this a formal complaint. If I do not receive a response or refund within 7 days, I will escalate this matter to the consumer protection authority and relevant local authorities..

Stayed in April 2025

Bath room was cleaned but hot water shaver is very poor. Not recommended for family stay.

I would suggest room should have at least one water bottle and kettle for hot water.

Stayed in April 2025