213 Upper Lake Road L1/1/4, 22200 Nuwara Eliya, Sri Lanka
Based on 538 apartment reviews
7.4Cleanliness
7.6
Comfort
7.6
Location
8.1
Facilities
7.4
Staff
8.5
Value for money
7.6
Free Wifi
8.1
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End of dialog contentReviewed: August 4, 2025
Samyr
MaldivesNo free coffee and tea and no room heater.
Location and prices are very good.
Stayed in August 2025
Reviewed: July 28, 2025
Isidore
AustraliaThe toilet flush wasn’t working well
Spacious
Stayed in July 2025
Reviewed: July 23, 2025
Asif
Sri Lanka- At a very high altitude. Too many stairs, van can not come due to slanting location. - No hot water in wash rooms. - Too much sound of rain due to metal roof
Food service at apartment is good.
Stayed in July 2025
Reviewed: July 15, 2025
Somnath
IndiaDirty and torn linen. Absence of any breakfasts facilities
Location
Stayed in July 2025
Reviewed: July 8, 2025
Juzer
TanzaniaI recommend they should keep better strong blankets as the ones in the rooms were very thin and hardly helps with the cold
Location was ideal. It is very near Gregory lake. Check in was fast and manager was very responsive in regards to check in time
Stayed in July 2025
Reviewed: June 13, 2025
Nishaz
Saudi ArabiaThe property did not have the basic amenities which were advertised in Booking.com
Property located in a nice location, easy access to major attractions around Nuwara Eliya
Stayed in June 2025
Reviewed: April 30, 2025
Khola
United Arab EmiratesThe room had an odour which wasn't pleasant. The furniture's were old.
The rooms were spacious and the staffs were accommodating. Kumari was helpful. I had a request for early check in due to night train and they approved of my request too.
Stayed in April 2025
Reviewed: April 13, 2025
Amar
Saudi ArabiaThe facilities mentioned at the room booking was not there such as Balcony, Garden View, Mountain View etc. They may assigned the wrong apartment to us. Also, the lift is not available, we have to go up by stairs for three floors. Someone unknown also nocked our apartment and ran away.
The overall apartment was nice and beautiful.
Stayed in April 2025
Reviewed: March 24, 2025
Goshan
Sri LankaGood place and value for money. Clean place
Stayed in March 2025
Reviewed: March 12, 2025
Yasa
NepalLack of maintenance of the property.
Staff were friendly and helpful.
Stayed in March 2025
Reviewed: February 26, 2025
Jane
United KingdomView was mostly of a large tin roof but it didn’t really matter.
It was a very last minute booking due to being let down by someone else. Kumary was very quick and helpful at settling us in so quickly. She checked on us a few times to make sure we had everything we needed. The apartment was clean and spacious.
Stayed in February 2025
Reviewed: February 26, 2025
Katherine
Sri LankaThe staff was great and very accommodating. The condos need more maintenance and more thorough cleaning. A doorknob fell off in my hand. The lights don't all work. Hand towels and potholders in the kitchen will be convenient.
Stayed in February 2025
Reviewed: February 11, 2025
Rajan
IndiaLack of heating.
Ease of check in. Payments, room quality and amenities. Cleaning was excellent.
Stayed in February 2025
Reviewed: February 10, 2025
Sameera
Sri LankaThe place is clean and clam. Highly recommend for family stays.
Stayed in February 2025
Reviewed: February 2, 2025
Abhyudai
IndiaVery far from city and not worth the money at all, services are not good
The units are big and spacious
Stayed in January 2025
Reviewed: January 21, 2025
Shenal
Sri Lankanothing to complain
location is not too far
Stayed in January 2025
Reviewed: January 17, 2025
Tracie
AustraliaThere were some issues with loud music one night which wasn't great for sleeping. Similar to other establishments, the walls could have done with a paint, but overall good value for money.
Thé hôtel suite was spacious and the beds were very comfortable. The staff were also friendly. It was great having a small kitchen and the views were lovely.
Stayed in January 2025
Reviewed: January 1, 2025
K
IndiaInstant geyser , no lift , no WiFi
Location and quality of the property
Stayed in December 2024
Reviewed: December 31, 2024
R
SingaporeThe dilapidated amenities such as balcony door's handle at the living room was broken, one of the pantry cupboard door was removed leaving it open.
The comfort and the service of the staff specially Miss Kumari was exceptional in getting us the things that we needed ensuring comfort for a pleasant stay.
Stayed in December 2024
Reviewed: December 29, 2024
Amal
United Arab EmiratesThe kitchen was old fashioned with a microwave and rice cooker, but no kettle or tea making facilities and the weather was so cold. No heating. We had luggage and had to chug it up a steep slope and a few flights of stairs. We asked for a late checkout (12pm) and were asked to leave by 11 am as it was a busy season. Very basic accomodation - I felt it was way overpriced. Also it was very different from the pictures on booking.
Location. Helpful staff.
Stayed in December 2024
Reviewed: November 21, 2024
Jayakantha
Sri LankaExcellent stay! The property was spotless, the staff incredibly welcoming, and the location perfect – close to everything yet peaceful. Great amenities and exceptional service made it unforgettable. Highly recommend!
Stayed in November 2024
Reviewed: November 9, 2024
Aravinda
Sri LankaStaff was helpful specially Kumari
Stayed in November 2024
Reviewed: November 1, 2024
Shalitha
Sri LankaNothing
Comfortable staying and valuing the spent money. Staff is very friendly and facilities sufficient for a short holiday stay. The apartment kitchen is well equipped. Please use the utensils and the apartment facilities in a responsible manner which you need to hand over and the next booking people must have a enjoyable stay. 😊😇☺️
Stayed in October 2024
Reviewed: October 14, 2024
Karthiha
Sri LankaDoors didn’t have proper lock including balcony ones. Electric pluck/socket in one room was not working. Kitchen was non functional.
Great location and good staff.
Stayed in October 2024
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