Reviews of Avani Maseru Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
12 Orpen Road, Maseru, Lesotho
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Reviewed: August 26, 2025 · Stayed in August 2025
Verified reviewVery helpful staff. George, from IT, in particular, was very efficient and motivated to help us with our problems with the TV set.
Reviewed: August 16, 2025 · Stayed in July 2025
Verified reviewReviewed: August 14, 2025 · Stayed in August 2025
Verified reviewReviewed: August 2, 2025 · Stayed in August 2025
Verified reviewIt's a beautiful hotel with good amenities, friendly and helpful staff. The rooms are comfortable and clean, boasting a beautiful view of Maseru.
My main grievance is than when booking I actually booked at the sister hotel Avani Maseru, and was at no point informed it was closed to guests. I was automatically transfered to Maseru Lesotho instead which is nice but not walkable distance from the place I went for work and business. This caused considerable expenses for cab services everyday to and from town, as the hotel is perched atop a hill making walking there very difficult, on top of being far. It seemed not the first time this happened to costumers, although the hotel or staff never mention it when you book Avani Maseru, which is quite dishonest on their part.
Reviewed: July 28, 2025 · Stayed in July 2025
Verified reviewReviewed: June 28, 2025 · Stayed in June 2025
Verified reviewReviewed: June 19, 2025 · Stayed in June 2025
Verified reviewLoved the location on the hill , it was amazing with a good view
Everything about the place
Reviewed: June 6, 2025 · Stayed in May 2025
Verified reviewReviewed: June 1, 2025 · Stayed in May 2025
Verified reviewReviewed: May 30, 2025 · Stayed in May 2025
Verified reviewIt’s a bout time you re do the carpet and wall paint in the inside. They look old and terrible.
Nice and comfortable, staff are amazing
Dear Rois Lulendo,cd., thank you for taking time to share your feedback about your experience. We appreciate the kind praise of our food and are please to know that you enjoyed them. Your feedback has been shared with the team to inspire and motivate them to continue delivering exceptional services. Our everyday aim is to provide exceptional service and create memorable experience, we do hope to see you in the future. Regards,Rearabetsoe Sekonyela-Guest Relations
Dear Rois Lulendo,cd., thank you for taking time to share your feedback about your experience. We appreciate the kind praise of our food and are please to know that you enjoyed them. Your feedback has been shared with the team to inspire an… Show more
Reviewed: May 21, 2025 · Stayed in May 2025
Verified reviewReviewed: May 16, 2025 · Stayed in May 2025
Verified reviewReviewed: May 12, 2025 · Stayed in May 2025
Verified reviewThe buffet was good, had a lot of options, The size of the room was big and clean. Friendly staff.
Directions are incorrect on bookings.com. The carpet
Dear Theresa, thank you for taking time to share your feedback about your experience. We appreciate the kind praise of our food and are please to know that you enjoyed them. Your feedback has been shared with the team to inspire and motivate them to continue delivering exceptional services. Our everyday aim is to provide exceptional service and create memorable experience, we do hope to see you in the future. We shall be sure to rectify the directions on booking.com going forward. Regards,Rearabetsoe Sekonyela-Guest Relations
Dear Theresa, thank you for taking time to share your feedback about your experience. We appreciate the kind praise of our food and are please to know that you enjoyed them. Your feedback has been shared with the team to inspire and motivat… Show more
Reviewed: May 9, 2025 · Stayed in April 2025
Verified reviewThe breakfast and dining views were excellent
Nothing
Dear Mmapatsi,bw, thank you for taking time to share your feedback about your experience. We appreciate the kind praise of our food and are please to know that you enjoyed them. Your feedback has been shared with the team to inspire and motivate them to continue delivering exceptional services. Our everyday aim is to provide exceptional service and create memorable experience, we do hope to see you in the future. Regards,Rearabetsoe Sekonyela-Guest Relations
Dear Mmapatsi,bw, thank you for taking time to share your feedback about your experience. We appreciate the kind praise of our food and are please to know that you enjoyed them. Your feedback has been shared with the team to inspire and mot… Show more
Reviewed: May 2, 2025 · Stayed in May 2025
Verified reviewHi Booking, you are completely incompetent as Avani Maseru is closed vor renovation. I was moved to Avani Lesotho. Shame on you! Incompetent !
Hi Booking, you are completely incompetent as Avani Maseru is closed vor renovation. I was moved to Avani Lesotho. Shame on you! Incompetent !
Dear Sergiu,bj.Thank you for taking the time to give us feedback following your recent stay with us. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Rearabetsoe Sekonyela-Guest Relations
Dear Sergiu,bj.Thank you for taking the time to give us feedback following your recent stay with us. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high… Show more
Reviewed: April 28, 2025 · Stayed in April 2025
Verified review10 /10
10/10
Dear MJ,za., thank you for taking time to share your feedback about your experience. We appreciate the kind praise of our food and are please to know that you enjoyed them. Your feedback has been shared with the team to inspire and motivate them to continue delivering exceptional services. Our everyday aim is to provide exceptional service and create memorable experience, we do hope to see you in the future. Regards,Rearabetsoe Sekonyela-Guest Relations
Dear MJ,za., thank you for taking time to share your feedback about your experience. We appreciate the kind praise of our food and are please to know that you enjoyed them. Your feedback has been shared with the team to inspire and motivate… Show more
Reviewed: April 24, 2025 · Stayed in April 2025
Verified reviewReviewed: April 21, 2025 · Stayed in March 2025
Verified reviewReviewed: April 20, 2025 · Stayed in April 2025
Verified reviewReviewed: April 14, 2025 · Stayed in April 2025
Verified reviewReviewed: April 13, 2025 · Stayed in April 2025
Verified reviewReviewed: April 11, 2025 · Stayed in April 2025
Verified reviewThe view from the veranda was very nice.
Food quality and variety should have been better.
Dear Sayed Tarek,ca, thank you for taking time to share your feedback about your experience. We appreciate the kind praise of our food and are please to know that you enjoyed them. Your feedback has been shared with the team to inspire and motivate them to continue delivering exceptional services. Our everyday aim is to provide exceptional service and create memorable experience, we do hope to see you in the future.The relevant department has been made aware of our shortcomings and promises to do better . Regards,Rearabetsoe Sekonyela-Guest Relations
Dear Sayed Tarek,ca, thank you for taking time to share your feedback about your experience. We appreciate the kind praise of our food and are please to know that you enjoyed them. Your feedback has been shared with the team to inspire and … Show more
Reviewed: April 2, 2025 · Stayed in March 2025
Verified reviewReviewed: March 30, 2025 · Stayed in March 2025
Verified review