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Reviews of DoubleTree by Hilton Luxembourg 4 stars

12, Rue Jean Engling, 1466 Luxembourg, Luxembourg

#56 of 62 hotels in Luxembourg

Guests' Choice

Review score

Based on 1294 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    7.6

  • Facilities

    7.4

  • Staff

    8.4

  • Value for money

    7.2

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 16 April 2024

    8.0
    Luxembourg
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Food in restaurant quite expensive. Two single beds. Corridors a little shabby, door jambs in need of a paint etc.

    It's in a quiet location, swimming pool and gym available. Rooms large enough, bathroom large also. Bus nearby. City within walking distance. Lots of walking places around the hotel. Reasonable price.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    Nice located, green, very close to the city. Very nice staff, good food.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 5 nights

    Old facility, we can hear the other rooms

    Really good breakfast. Unfortunately, the facility start to be old.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Good staff

    Stayed in April 2024

  • Reviewed: 7 April 2024

    7.0
    Ditch the stupid elevator cards, they don’t work! And learn people to solve a problem on their own, so that more than on
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Service was a bit off for such a hotel. First we asked if they could call a pizzeria to place an order, we got a website link to do it ourselves. Next day, card for the elevator did not work (it did not work at all, more people put a complaint in). One lady in front of me by reception, and she was complaining that the restaurant wasn’t open yet for breakfast and she had 3 people occupied. I was in line and instead of calling someone to help me out, they just tried to help this lady to get a doggy bag. It is quite annoying if you can not go up to your floor, while in a rush and you have to stand and wait cause nobody can solve a problem on their own…

    Nice size room

    Stayed in April 2024

  • Reviewed: 5 April 2024

    7.0
    It was a nice hotel to stay in, wasn’t sure on Luxembourg as a whole.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Slight mould in bathroom. Only 1 extra pillow

    Lovely hotel interior, rooms decent size.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    7.0
    Good value for money
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom is not very clean with malfunctioning equipments. No option to use balcony at the higher floors.

    Breakfast, free parking and friendly staff.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    7.0
    Good, though could be better
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 6 nights
    • Submitted via mobile

    As this was a Hilton Hotel, there was an expectation of a slightly higher standard - certain things were not functional when we arrived (fridge & extractor fan), and male members of hotel staff were sassy at times. We also felt that it is strange that in a modern hotel there are lockers in the swimming area that are not usable. And the fact that there is limited water provided (only on the first day) seems a little stingy - at least place water stations in more locations. And we found it difficult to sleep late in the morning on some of the days as room cleaning was quite loud (in part because doors are left open when the rooms are being cleaned?).

    The location was great - easy access to everything & nice view of nature from the window. The facilities were good generally with the swimming pool being the highlight. And the female members of staff were highly accessible, supportive, and kind.

    Stayed in April 2024

  • Reviewed: 4 April 2024

    8.0
    Great place and location
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff was friendly and helpful. The welcome cookies were delicious. The cleanliness, quality of toiletries, and facilities was great. Thank you for the great hospitality.

    Stayed in March 2024

  • Reviewed: 4 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night

    It was noisy at night. The room walls are very thin, so I did not sleep well.

    Breakfast was nice. It had a variety.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Pool hours even though they opened for a bit longer since it was easter

    Breakfast was amazing

    Stayed in April 2024

  • Reviewed: 2 April 2024

    6.0
    Clean and friendly staff but in need of a refresh
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    More outdated than the photos make it seem. Could do with being updated or showing pictures that show a true picture of the hotel

    Property was clean and staff were friendly.

    Stayed in April 2024

  • Reviewed: 30 March 2024

    7.0
    Not happy with the half board option on our 2nd night. I wish I would have known we could use the half board off the men
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Half board was deceiving. I didn’t realize there would be a buffet until we showed up for dinner. My daughter is a vegetarian and gluten intolerant so the options for her were extremely limited. The first night we stayed we were able to order off the menu and things were perfect.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    7.0
    All in all it was great value considering it's an expensive destination
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights

    Only 2 coffee machines for around 40 people at once, it's not enough, we waited very long to refill our coffee cups

    Great variety at breakfast, tasty food, English-style sausages, bacon and baked beans, American pancakes, French pastries, maple syrup, orange juice, lots of types of bread and jams, deli meats, cheeses!

    Stayed in March 2024

  • Reviewed: 22 March 2024

    8.0
    Please, resolve the issue of timely check-in
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Check-in time is at 15:00. We arrived at the hotel at 16:30. The reception said the room is not ready. Wait. I had to insist that we be given a different room.

    Good breakfast. Good locations. Pets friendly - good for us. Public transport in Luxenburg is free.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is located about 20-30 minutes by bus from the city center, but it was pretty easy to move around (there is a bus stop close by).

    Very comfortable bed, the hotel is located in a quiet area. In general I had a good stay and I would stay there again.

    Stayed in March 2024

  • Reviewed: 20 March 2024

    6.0
    Not upto the mark
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Irresponsible staff, my stuff was missing after the room service on first day and when I notified them no action was taken. They simply told nothing was found, so it just vanished. Breakfast was okayish. Not expected from a hotel like this.. zero value for money

    Location was good

    Stayed in March 2024

  • Reviewed: 19 March 2024

    7.0
    Pleasant accommodation but too far out for easy access to EU.
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 5 nights

    Location no so good for EU as taxis are very expensive in Luxembourg.

    Good breakfast and comfortable spacious room + friendly staff.

    Stayed in January 2024

  • Reviewed: 18 March 2024

    6.0
    Problems after sale
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    I have been charged twice for my accommodation. Nobody picked my calls, haven’t got any feedback yet, haven’t got any attention when talking through the chat as well.

    Very comfortable

    Stayed in March 2024

  • Reviewed: 14 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    The extra bed they put in for our son was really old and uncomfortable, and we were lacking shampoo and shower gel that weren't refilled before our arrival

    The room was big and clean, although it's not modern it's still nice, and the warm cookies at the reception were a really nice surpirse. There was free parking. The breakfast was delicious and included in the price

    Stayed in February 2024

  • Reviewed: 11 March 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nice staff and clean facilities

    Stayed in March 2024

  • Reviewed: 2 March 2024

    8.0
    Clean and comfortable. Quiet neighbourhood. Great service & breakfast
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night

    The location is a bit far from the city center.

    The room and the facilities were clean, comfortable and stylish. Hotel's location is distant from busy streets so it's a great spot if you're looking for a calm stay. The food was pretty good too.

    Stayed in February 2024

  • Reviewed: 29 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night

    We couldn't get the room heating of the room work properly.

    Very nice breakfast

    Stayed in January 2024

  • Reviewed: 21 February 2024

    6.0
    I will never to choose this hotel again
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It will take your a longtime to wait the lift, the parking is mess

    the bed fell comfortable

    Stayed in February 2024

Showing 1 – 25

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