All good in general

Stayed in February 2024

Nothing as such

Location is good, not far from the city centre. Clean rooms.

Stayed in March 2024

Not a 5*, very dated in terms of design and decor, no water in the room on arrival, other than that it was lovely.

Nice big hotel in a great location, room. Was a good size and the bathroom was nice,

Stayed in February 2024

The interior is a bit worn-out, but it doesn't disturb you stay, really.

After staying in different Riads for more than a week, we appreciated the traditional european comfort of the hotel. No, not 5*, but everything is in place and available. Probably in the warmer season, we could enjoy the yard, pool and spa and add some points. The location is very good, with big parking lot and a short walk to Medina. We didn't take breakfast, so there are no comments.

Stayed in February 2024

Everywhere in the hotel it was cold, including the rooms, no heating!!!

Nice hotel with big and well-maintained garden, close to the royal palace, which is within walking distance. To the Medina you need a taxi, about 10 minutes’ drive. There is a very nice pool area, but the pool was too cold for swimming as it is not heated. The rooms are adequality furnished for a 5-star hotel.

Stayed in November 2023

Needs updating

Property was very big , but quite dated . The pool looked amazing but the weather was not good so we didn’t swim

Stayed in September 2023

Matress and pelows not confortable

Staff was very nice and the location is at the top of all

Stayed in October 2023

Food

Great pool! Great location

Stayed in June 2023

Great swimming pool. Staff including security very friendly and helpful especially Yaseen at the front desk. Also close to the shopping mall.

Stayed in August 2023

the water leacked, the kabinet door didn't close properly, the music in the pool too loud

room, pool, location, staff, breakfast, refrigerator

Stayed in September 2023

Facilities

Stayed in August 2023

We didn't get any cleaning any of the days that was quite weird. The first day made sense since we were in the room and of off until late afternoon but the second day we went out quite early and got home at around 18 without cleaning. Also, I think there were some imperfections and details that you'd expect at a 5 star hotel that just didn't give the impression of high quality. These details were for example: No coffee or tea even though we had a kettle. No cleaning Loud and dancehall-ish music all day at the pool Sometimes not enough sunbeds at the pool Otherwise it was a very nice stay and I would definitely recommend it. The critique is mostly based on the price and the expectation thereof.

The pool was very nice and the room was also good. I liked very much that we received an upgrade for free to a better room. The room had great aircondition and an impeccable view.

Stayed in August 2023

breakfast mediocre

very relaxing pool area, comfy beds

Stayed in June 2023

Bar didn't have many drinks on menu. We arrived late at night and even though bar had a tapas menu, no items were available.. Bar staff were inattentive. Restaurant had few items available even though they closed at 10pm and we were there at 9pm.

Excellent Olympic size pool. Wonderful breakfast buffet. Great front desk staff. Very secure.

Stayed in June 2023

couldn’t hear the adhan easily. not as clean as we would have liked. very dated. no plug in the bathroom. fridge was dirty and did not work. no batteries in tv remote. standard May once have been 5 star but it needs some work to be considered that again. location wasn’t great for us but I think others may like the way it is in between the old and new town and you can walk to both.

the beds were very comfortable and the rooms were a decent size. there is a large pool and the communal spaces are peaceful and well kept. it is right by a shopping centre which was useful. nice balcony with a pleasant view.

Stayed in May 2023

the bathroom didn’t work well . the breakfast was very poor.

it was nice , the room was big and comfortable.

Stayed in May 2023

spacious , comfortable rooms with lovely balcony views. pool facilities were amazing.

Stayed in April 2023

Good hotel with friendly staff

Stayed in February 2023

It did lack the quality of a 5* hotel to be honest. Service was very VERY slow, specially in the pool area (expect to wait 1h for food and 20 minutes for drinks). It didn't ruin the experience but don't hold it at the same standards as an usual 5*. Not necessarily something bad, but the hotel is somewhat far from the medina if you want to walk (40 minutes), but it's just a 5 minute drive by taxi

The pool was very nice. The room was comfortable, clean and spacious. The bathroom was very good and had a big shower and bathtub. The staff was very friendly and helpful.

Stayed in May 2023

Breakfast is adequate but boring. I am used to sumptuous ones of hotels in other countries with similar standards. Wish they serve expresso coffee. Was looking forward to Moroccan food but the restaurant has closed, perhaps for renovation.

The location is great, next to Carrefour. The staff are friendly and helpful especially Ms Fathi Imane who helped me book a train ticket to Marrakech.

Stayed in April 2023

I'm mentioning this only because it's a five stars hotel. There's no black out on the windows, so i woke up when the sun came out and it wasn't muy idea of resting. The water for the bath was hot but it could be much hotter, at least, i would have appreciated it was hotter. The hair dryer was almost useless. The bathtube was way to high to get in. I had no problem with it because i'm 45 years old, but my father, who is 84 or another senior citizen, i'm sure couldn't have done it, or at least, would have found it difficult or very uncomfortable, almost dangerous. It was a really bad designing idea. I add a photo of it. The hotel is way to expensive for having all these failures.

The staff is really helpfull and welcoming. The hotel itself is gorgeous and very well located near the main attractions.

Stayed in March 2023

Had a free upgrade of room.

Stayed in March 2023

breakfast was ok, but could be better

lot of space, good location (30minutes to Medina by foot), clean -- like big worldwide hotel chains

Stayed in February 2023

Very good location, nice room and good staff

Stayed in February 2023