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Reviews of Chateau Eden El Rouh & Spa 4 stars

301 Av Hassan II, 24252 Oualidia, Morocco

#6 of 6 hotels in Oualidia

Guests' Choice

Review score

Based on 63 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.7

  • Location

    8.6

  • Facilities

    7.1

  • Staff

    7.9

  • Value for money

    6.5

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 30 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The meal was not diverse and room was tight, the room service was late till 12:00 am no clean room yet

    The staff, the reception, the design

    Stayed in September 2023

  • Reviewed: 24 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The view

    Stayed in July 2023

  • Reviewed: 27 November 2022

    6.0
    nice view and location
    • Business trip
    • Solo traveller
    • Superior Double or Twin Room with City View
    • Stayed 1 night
    • Submitted via mobile

    restaurant was very poor

    rooms very nice and comfortable

    Stayed in November 2022

  • Reviewed: 15 August 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 2 nights
    • Submitted via mobile

    it’s not with the price we paid.

    beautiful view from the suite we had.

    Stayed in August 2022

  • Reviewed: 13 August 2022

    7.0
    the price doesn’t reflect the experience
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    busy street,parking not always available .the pool area doesn’t have shade or parasols

    the vue

    Stayed in August 2022

  • Reviewed: 1 August 2022

    6.0
    Overall, it was okay... Room for improvement is there !
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    But, the staff are kind of lazy, we didn't have amenities in our room (no towels, no shower gel and shampoos...) and we've requested them as soon as we checked in. We had to resuest them 7 times before they brought us those things at 11pm

    The view was amazing, the beds are comfy, rooms clean ...location is super nice. I would only advise to get the pool view, city view is alright but you won't get the full experience.

    Stayed in July 2022

  • Reviewed: 17 July 2022

    7.0
    Great weekend
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    We had dinner at the hotel and even if quality was good the relationship between price , composition of the menu and quantity was not in balance.In example not even a drink was included.

    Very friendly staff and excellent location.great view and pool

    Stayed in July 2022

  • Reviewed: 12 June 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant

    The view

    Stayed in June 2022

  • Reviewed: 18 May 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    We stayed 3 nights in 2 rooms, 3 adults and 1 kid. We had to request for enough towels every day, they gave only one big per room. The breakfast always had shortage of spoons and napkins, even we were usually among the first ones arriving for breakfast.... We booked for 2 massages, at 6 and 7 pm...to relax at the end of the day. There was a delay, they asked us to wait a little...after 45 min wait for the first massage we were only offer a bad apology at reception "it is not my fault", not even an alternative suggestion for us. We just had to cancel both massage. This just made us feel like other customers were more relevant to them and us being unsatisfied did not matter.

    Beautiful location. The car could be parked inside the hotel's own parking. There were not many customers and it wasnt very crowded.

    Stayed in May 2022

  • Reviewed: 5 March 2022

    8.0
    Come for the views, vibes, and relaxation; go elsewhere for the food.
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night

    We stayed for one night in February. Unfortunately, the heater in our room did not work. We had to request 4 different times for the heater to be fixed and we were eventually moved to a different room; however, we were not offered a room update or anything else. Upon arrival, we had asked to book massages and were assured that there were open slots for us. A staff member even showed us the spa and recommended a hammam. However, we weren't quite set on a time. 30 minutes later, we called the front desk to schedule a massage and a hammam but they told us that they were booked full for the night. This was really discouraging. Dinner was rather cold even though we were the only ones dining. I was excited to eat here considering it is advertised as "healthy food". But I found it overpriced and was turned off by the "cafe" style menu with no distinct "healthy" options that looked any different than a cafe on the street.

    The entrance to the hotel and the view from the room were breathtaking! One would stay here for the view and the ambience. the architecture of the hotel was really beautiful including the spa area. the breakfast was good and we enjoyed that the view from the dining area was just as beautiful.

    Stayed in February 2022

  • Reviewed: 11 October 2021

    6.0
    Nice view but no value out if money
    • Business trip
    • Solo traveller
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Water quality No breakfast included for such a high price

    Very attractive view

    Stayed in October 2021

  • Reviewed: 24 December 2023

    4.0
    The stay blended the dissonance of a construction site with the rustic charm of a farm, featuring irate roosters, relent
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Our stay resembled an interlude betwixt a construction site and a rustic farm – a lamentable blend of deficient design and frugal construction. The crowing of irate roosters commenced at the untimely hour of 5:30 a.m., soon followed with the resonant symphony of power tools. The jacuzzi, ensconced within the confines of our room, emitted a thunderous cacophony akin to running a plane engine, with no stop button. It would have taken forever to fill and the water failed to attain a state of comforting warmth, adding a frigid note to our uncomfortable stay.

    Stayed in December 2023

  • Reviewed: 6 November 2023

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The bed are not comfy. Too much noise in the morning because of the constructions. Very bad quality of breakfast. Facilities are mediocre. The both pool are colesd. Service is very poor.

    Only the location is good with a also a great view.

    Stayed in November 2023

  • Reviewed: 3 October 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe Suite with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Staff very unhelpful. Room had no privacy. Felt like a fish in a fish bowel. Great view out the window but everyone sitting around the pool can stare straight into your room. Have to shut every curtain in the place for any sort of privacy.

    Stayed in September 2023

  • Reviewed: 18 September 2023

    10
    An amazing experience , we enjoyed every second of being there and for sur we’ll back again
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    We had an amazing days . Surrounded by wonderful team all of them kind , helpful. Moreover , all clean , calm . highly recommended to people who are looking for a place to enjoy their vacation and quality time in a calm place .

    Stayed in September 2023

  • Reviewed: 27 August 2023

    1.0
    Too much money for 2 nights stayed
    • Leisure trip
    • Family with young children
    • Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Dirty room and elevator Poor breakfast

    Only the view Nothing else

    Stayed in August 2023

  • Reviewed: 17 August 2023

    10
    The true meaning of relaxation and paradise I recommendd
    • Leisure trip
    • Group
    • Superior Double or Twin Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing to complain about

    The view was perfect, the breakfast also was vers good

    Stayed in August 2023

  • Reviewed: 1 August 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Bad Water not for drink or even shower! it’s literally like sea water

    Stayed in July 2023

  • Reviewed: 9 July 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    I did not like the service at all, bad services. We checked in at 4:30 pm and the room was very dirty and there were leftover food from the customer who was before us. And we called the reseption, we were waiting for half hour to clean our room. The hotel is nice but they need a good management.

    I like the placement of the hotel, good view and great design

    Stayed in July 2023

  • Reviewed: 6 March 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Loved it, loved it, loved it.

    Stayed in March 2023

  • Reviewed: 6 January 2023

    2.0
    looks great in pictures……..in reality all show and no substance, avoid
    • Leisure trip
    • Couple
    • Deluxe Suite with Sea View
    • Stayed 1 night
    • Submitted via mobile

    the room smelled of drains, the window banged in the wind, the staff were unhelpful, on check in it seemed like our presence was an inconvenience, we weren’t told anything about the hotel, what time the restaurants were open, for the money I paid it was extremely poor

    the view was great, looking at it all it seemed like a beautiful place to stay

    Stayed in December 2022

  • Reviewed: 8 December 2022

    10
    This is one of my favorite places to stay in Morocco because of the customer service and the view!
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with City View
    • Stayed 1 night

    From the staff to the rooms TO even the food! I give the customer service a 10/10. They really accommodate my husband and I fully. We enjoyed our stay and we will continue to recommend this place to all of our friends.

    Stayed in October 2022

  • Reviewed: 13 November 2022

    1.0
    Very poor
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    I had a reservation for five rooms that was canceled 24 hours in advance, leaving me in a difficult position to find enough rooms for the group I was traveling with. I am certain that this is a very beautiful location and I can’t read it for that reason. I had been told to update my credit card information, which I did well in advance and yet the hotel called me with less than 24 hours to find new rooms. I did this and they were not satisfactory. I was very disappointed

    Stayed in October 2022

  • Reviewed: 15 October 2022

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 4 nights
    • Submitted via mobile

    Where to start, the staff are incredibly bad. Every interaction with them was frustrating. We tried to order a taxi to a near by hotel for dinner and they told us to walk 2km down a dark, steep road because there was no taxi. I complained and suddenly there was a taxi. This was just one of multiple Interactions that I didn't understand. The hot tub was broken, we needed to ask multiple times for the air conditioner remote, we had to go get a hairdryer, the staff didn't clean the room once in 4 days, we ran out of toilet paper and they could only find napkins. Just don't stay here, the service will drive you crazy and the price they charge is incredibly high considering how bad the place is run. Looks beautiful but that doesn't make up the lack of service

    The view is good

    Stayed in October 2022

  • Reviewed: 22 September 2022

    1.0
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 1 night

    This review has been hidden because it doesn't meet our guidelines.

Showing 1 – 25

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