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Reviews of Suites Hotel Mohammed V by Accor 4 stars

Place De La Marche Verte, 32 000 Al Hoceima, Morocco

#3 of 8 hotels in Al Hoceima

Guests' Choice

Review score

Based on 185 hotel reviews

7.7

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.9

  • Location

    8.9

  • Facilities

    7.1

  • Staff

    7.7

  • Value for money

    7.2

  • Free WiFi

    7.2

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Showing 1 - 16

  • Reviewed: 4 November 2017

    8.8
    Premium stay, but quite pricy
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    - although breakfast was advertised for 7:30am, they started preparing it right after 8am (we went there in off season when the hotel hosted max. 10 guests) - the receptionist did not speak english (the one at time of arrival in the afternoon)

    - premium equipment and wonderful view - large balcony - secure car park in front of the door - good wifi

    Stayed in November 2017

  • Reviewed: 9 September 2017

    6.3
    Good 3 to 4 stars hotel
    • Leisure trip
    • Family with young children
    • Standard Suite
    • Stayed 6 nights

    The proximity of the suite to the street that all public can see you Breakfast was good but non open buffet so limited varieties Staff mentality was so closed that they neither understand nor respond to the standard request that guests might ask for according and based on the international standards Very quiet and nothing going on there at all

    The view The size of the room The ability to use the facilities at Mercure hotel

    Stayed in September 2017

  • Reviewed: 11 April 2017

    4.6
    Large room.
    • Leisure trip
    • Family with young children
    • Junior Suite with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Some lights and sockets not working. No explanation notes on how to work the room facilities. No water in the room (had to buy it in the bar). No coffee or tea facilities in the room. Wifi and TV not working on arrival. Room very hot and air con was not available because "it was too early" and if you opened the door to the balcony you had a lot of noise from the club below (both nights we had wedding party's). No chairs to sit on the balcony. Balcony door badly designed and consequently partly broken, which meant I had to contend with the wedding noise. Door also could not be left open because it smashes into the wall in the wind. English language skills very poor so had to use my poor French and luckily had a Moroccan guide to help sort out the problems. If I owned this hotel the managers would be retrained or dismissed. They need to own and live the guest experience, which is not happening here.

    Large room. Excellent shower and bathroom. Staff who try hard but undertrained for this calbre of hotel.

    Stayed in April 2017

  • Reviewed: 24 October 2016

    7.5
    Best breakfast
    • Couple
    • Junior Suite
    • Stayed 1 night

    Nothing really annoying but our room had stained curtains and a broken bidet. This should not happen in a four stars hotel.

    Centrally located. Room with balcony and sea view. Helpful and friendly staff. Yummy and generous breakfast with possibility to have it on a terrace.

    Stayed in October 2016

  • Reviewed: 7 November 2017

    7.5
    The Breakfast was not good
    • Leisure trip
    • Family with young children
    • Standard Triple Room with Sea View
    • Stayed 2 nights

    The Breakfast was not good

    Stayed in November 2017

  • Reviewed: 30 September 2017

    9.6
    it was all very good...will always book in this hotel
    • Business trip
    • Solo traveller
    • Suite with Sea View
    • Stayed 4 nights

    the beds are very comfy...staff very friendly and helpful the view from the room is amazing..

    Stayed in September 2017

  • Reviewed: 27 August 2017

    8.8
    Lovely hotel a few steps away from the beach
    • Leisure trip
    • Family with young children
    • Standard Suite
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was good but slow to reach us

    Location and cleanliness

    Stayed in August 2017

  • Reviewed: 26 August 2017

    6.3
    Good for families
    • Leisure trip
    • Couple
    • Junior Suite with Sea View
    • Stayed 1 night

    People can see everything when you open the curtains and no swimming pool

    Big rooms and big terrasse and big bathroom

    Stayed in August 2017

  • Reviewed: 14 May 2017

    4.6
    Extremely quiet
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 3 nights
    • Submitted via mobile

    Extremely quiet

    Extremely quiet

    Stayed in April 2017

  • Reviewed: 18 April 2017

    8.8
    Very good
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    There no coffee maker or boiler with tea coffee and sugar there should be one

    Everything

    Stayed in April 2017

  • Reviewed: 4 April 2017

    4.2
    Beware from the night audit
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 1 night
    • Submitted via mobile

    The night audit is a big thief.

    Good view

    Stayed in April 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 1 August 2015

    • Leisure trip
    • Couple

    a lot of noise..concerts till 01:00 and people looking at your window...we couldnt open the windows to enjoy the view!! the embassador suite 201 is basicly part of the street no privacy at all...as long as you are not an exhibitionist!! Tv was not working and decoration is very poor 2 more beds for nothig in the room...

    Wifi and situation

  • Reviewed: 28 May 2016

    7.1
    Location is great and staff are friendly
    • Leisure trip
    • Couple

    Very week internet and air condation not working

    Location is great and staff are friendly

  • Reviewed: 26 May 2016

    8.3
    The doors could be better hinged.
    • Leisure trip
    • Group

    The doors could be better hinged. The shower door cannot be closed properly and lets out water

  • Reviewed: 3 May 2016

    6.3
    The room
    • Leisure trip
    • Family with young children

    The breakfast

    The room

  • Reviewed: 24 November 2015

    10
    Everthing.
    • Business trip
    • Group

    No

    Everthing.

There are also 5 reviews without text. These impact the overall review score.

Showing 1 - 16

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