Everything was wonderful and faultless

Beautiful Riad, perfectly located between the two main squares. The correspondence before our visit was prompt and helpful. A warm welcome on arrival, we had everything booked, however the hotel can arrange any excursions and suggest multiple restaurants. Our room was beautiful, and one of the smallest, with a perfect bathroom decorated in classic style with comfort. We ate at Riad Kaiss on the first evening, it was delicious, we ended up eating there on the second evening, and the food was even better, which is rare! Good local wines and set in a beautiful courtyard. My mother and I booked in for an hour hammam, which was one of the most amazing experiences, and would say to try if you are visiting, to have this in your Riad is amazing rather than going anywhere. The roof top pool made all the difference, after a morning walking the souks, visiting the museums, to come back for a relax by the pool, and an afternoon Berber tea was heavenly and peaceful after the vibrant mornings. The team were charming, helpful and I would highly recommend Riad Kaiss.

Stayed in April 2024

Everything was perfect!

The staff was extremely accomodating and friendly. We had quiet early arrival and we asked if we can leave the bags at the reception until our room is ready - and they completely exceeded our expectations. They offered us breakfast and also temporary room so we could take shower and refresh ourself (after almost 24h journey) and by the time we were done, the room was ready for us. They made us feel like at home and we just loved their hospitality.

Stayed in April 2024

Honestly i loved it all! But if anything that was less than perfect- The pool area was so small (as photos show & still nicer than many riads.) Still, on two days it was perfect for hour or so when i had it totally to myself. But it’s so small that even with only 2 other guests present & you won’t likely get a bed in the sun. Certainly not a deterrent & I found a little chair around the corner to catch brief sun. (& i moved to a large resort for last 2 days of my stay & with 3 pools & tons of chairs, it was SO crowded, I similarly couldn’t find any in the sun! So no reason to avoid, but just a reality. (& again, it was clean & someone even came to serve me a beverage which I didn’t expect).

It was so beautiful & perfect for my first trip to Morocco! I was a little uncertain because i’m someone who doesn’t like bed & breakfasts & will choose known hotel chains over boutique hotels. But I wanted to stay in the Medina & realized a riad would have so much more character. Wow, am I glad i changed from the original resort reservation i had. Everything was gorgeous & SO Marrakech & the staff & extra care was so lovely. I took SO many photos of my room & the common areas, it felt like a highlight of my sightseeing!! & all super comfortable. Will highly recommend to any friends/family.

Stayed in April 2024

Nothing, it was perfect

This Riad is a little bit special. We stayed in the suite with private terrace, convenient for pool just outside the room. It was simply stunning, beautiful decor. Had breakfast on the terrace each morning to the bird song. The staff couldn’t have been more welcoming & helpful, nothing is too much trouble. A call out to Bardar & Mohammed who were so attentive. The riad is perfectly located. Would give it 11 out of 10.

Stayed in April 2024

It took a long time for the water to heat up in our room. But otherwise everything was great!

Excellent location a short walk from taxi drop-off. Friendly, helpful, attentive staff who went out of their way to ensure we had everything we needed for an enjoyable stay. They also booked restaurants for us and gave helpful tips on getting around the Medina. Lovely room (and hot water bottles), great views from roof, enormous traditional. breakfast. We also enjoyed the hammam onsite. Highly recommend this Riad.

Stayed in March 2024

Great location beautiful courtyard

Stayed in March 2024

Faultless.

Quiet location was close to Jemma al fna. Beautiful Riad and lovely rooms. Breakfast in the shady courtyard every morning. Room terrace to relax on sun beds and a pool to chill on hot days. Hot water bottle on the bed each evening

Stayed in March 2024

No complaints at all :-)

The Riad was perfect for our stay in Marrakech. It was lovely and calm and peaceful off the busy streets of the old town. The staff couldn't do enough for us, the most wonderful hospitality from when we arrived to when we left. Lots of thoughtful touches like mint tea on arrival and fresh fruit in the room. The breakfast was great and it was lovely to be able to chose where we took it each day - we had ours on the roof terrace which was stunning. The location was perfect for exploring too. If we had had more time, we would have had loved to eat in the restaurant in the garden courtyard. We would definitely stay again if we returned to Marrakech.

Stayed in February 2024

I think management could smarten up the entrance areas a little bit. I don't think the Christmas decorations helped to convey a feeling of luxury. But as I've said, the rooms were wonderful. It was a little noisy (especially one of the rooms) but that sort of goes with the territory. It was well positioned for the central square and for the taxis!

The breakfast was good and very typical of a moroccan breakfast. Certainly did not leave us hungry. The Riad looks a little worn on entry and we were worried that it would be disappointing. However, we had 3 rooms and all were lovely. My husband and I had a suite on top floor and it was huge with indoor and outdoor space. The rooms were entirely authentic and made you feel like you were staying in a privately owned home rather than a hotel. If you are looking for the Four Seasons, this is not the place to be. If you are looking for a really special, authentic and stylish Moroccan experience, this will fit the bill.

Stayed in January 2024

Stairs gets too dark by the evening. Having better lighting would help from safety perspective

Beautiful place with attention to details. The place is like art on wall. Staff was extremely helpful. We stayed in the Riad around Christmas. We had the suite and a normal room. The place is charming with amazing staff who are always there to help and guide you. We were given detailed instructions at the tile of Check-in which helped us to avoid fraudsters in the souk. The stay in the suite is worth it. Breakfast was really good and the staff went out of the way to prepare breakfast early in the morning when we had tours booked. Overall worth every penny.

Stayed in December 2023

At first, not the easiest to find esp in the dark. Shower was hot and cold.

Like a home. Warm service. Breakfast was generous. Great location near the souks yet quiet enough. They even gave us complimentary farewell gift packed with their local argan shampoo etc and sandwich for our way back.

Stayed in November 2023

Absolutely nothing at all

Everything. But especially the staff - so friendly and kind and no request was too big. Our room was fab with our own patio and fire (which the staff lit and tended too) and breakfast and dinner were lovely! One of the best stays ever I've had. Made visiting a new country with a friend super lovely.

Stayed in December 2023

Beautiful place, lovely staff, great location, a really lovely and peaceful place to stay in the middle of bustling Marrakech!

Stayed in November 2023

Nothing.

Incredible staff that all did everything they could to make our stay as special as possible. The riad was beautiful and the food was delicious.

Stayed in November 2023

Walk through the door and there’s a cozy charming oasis inside, with trees and birds and turtles. A good location for seeing the mellah, Badi and Bahia Palaces, Saadian Tombs, and exploring the passageways of the medina. It’s a short walk to Jamaa el Fna. The staff was fantastic and the meals were very good.

Stayed in October 2023

The service provided by the staff before & during our stay was nothing short of exceptional & really made our visit extra special. Our suite and terrace were fabulous All in all an excellent stay.

Stayed in October 2023

Everything was amazing. Convenient location, comfortable room with everything you need, and a very welcoming staff.

Stayed in October 2023

NA.

Great on both counts.

Stayed in September 2023

To be honest, there is not much negative to say about this Riad. Just be aware that upselling is a popular sport in Morocco - and the Riad is no exception. :) Any excursion or activity you may be offered, you will find cheaper on Airbnb or Booking. If you order a bottle of wine be ready to pay 30 EURs for it and see the same bottle at the airport for 6 EURs but hey, it's the name of the game and the experience as well as the service account for it. Just FYI: You will have to pay your stay already the night before your departure.

Incredible location and super friendly staff. We felt welcome from the minute we set foot into the quiet yard of the Riad. The breakfast was authentic and very delicious. The trip was a birthday present for my spouse and I was quite nervous whether I picked the right one (yes, there seems to be an endless amount of options), but I was happy that I chose this one. We had a wonderful stay and can highly recommend booking here if you are looking for an authentic Riad. Do yourself a favour: On your first evening order a bottle of wine to the rooftop for sunset, go up there and hug your spouse while you listen to the muezzins singing from three different minarets and take in that you are at this incredible location. There is no better way to start your stay.

Stayed in September 2023

Upon stepping inside this marvelous Riad, our minds were instantly blown away. The reception we received from the staff was so unbelievably great, leaving us in a state of curiosity and wonder. From the beginning to the end, the staff demonstrated an exceptional level of goodness. The property itself is impeccably clean and neat, displaying a remarkable level of maintenance. Every corner we explored seemed to be taken straight out of a picture-perfect scene. The architecture and the vibrant colors of the Riad truly left us speechless. Not only was the food excellent, but the way the staff served us truly made them stand out as the best. Their attention to detail and manner of service were beyond anything we had experienced before. The property also offered a great view and boasted superb interiors, with luxurious rooms that added to our overall experience. As we reflected upon our Moroccan trip, which included stays at a total of five Riads, there was no doubt in our minds that this particular Riad surpassed all the others. In fact, we boldly believe that they will undoubtedly be recognized as the top Riad in Marrakesh.

Stayed in October 2023

There is nothing I can find searching my mind whatsoever that I did not like about this magical Riad.

This is a beautiful, authentic Riad in a perfectly located spot in the Medina. What lovely people run this enchanting place. Exceeded expectations. Superb, authentic food, breakfast and dinner, my partner and I felt like sultans in our room with a private terrace. Birds singing nearby at dusk and dawn. I feel so lucky to have chosen Riad Kaiss by Anika. Oulaya and Hondayfa were so kind and generous. But especially Oulaya. Thank you for making our days there so perfect. And Tarek who saved the day when we had technical challenges. Don’t hesitate to stay here. Go for the big suite if you can, but if not, relax, have a massage, enjoy the little rooftop pool, and feel special this private oasis.

Stayed in October 2023

Stunning traditional Riad with a beautiful relaxing garden. We enjoyed using the rooftop pool to relax

Stayed in September 2023

Nothing, it was perfect!

I cannot recommend Riad Kaiss highly enough. It’s a quiet oasis in the centre of the busy city. The staff made us feel like we were the only ones staying there (in fact, the property has so many romantic rooms and settings that we often had long periods without seeing any other guests) and could not have done more to make us feel welcome. The decor is incredible and the Riad has all the services that you would wish to have. Breakfast was sizeable and delicious and we had dinner on the last night which was a highlight of our holiday. If I ever come back to the city, I won’t look past booking Riad Kaiss again - it had everything.

Stayed in October 2023

This is our second stay - last time we came with our Daughter so we have seen a few of the rooms which are all beautiful but all slightly over furnished and there is nowhere to put a suitcase let alone open it!

Very attentive staff Beautiful slightly quirky very artistic Moroccan decor- Gorgeous breakfast Great location

Stayed in October 2023