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Reviews of Riad Kenzo

Rue Riad Laarousse Derbi Cinco, Medina, 40000 Marrakesh, Morocco

#666 of 1,120 hotels in Marrakesh

Guests' Choice

Review Score

Based on 152 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    9.1

  • Facilities

    8.6

  • Staff

    9.5

  • Value for money

    8.9

  • Free WiFi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights

    The location was hard to find in the arrival.

    Breakfast was fantastic, traditional moroccan style.

    Stayed in March 2024

  • Reviewed: March 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Amazing location right in the heart of the souks, with lovely and accommodating staff. Thank you!!!

    Stayed in March 2024

  • Reviewed: March 28, 2024

    8.0
    Short but sweet time
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pool is mostly for decoration - did check with hosts and they said swimming was always allowed but it was located in the centre of the dinning area so didn’t feel right

    Beautiful Riad, great breakfast, welcoming hosts.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    10
    My favourite thing about this beautiful authentic Riad is the service and we also had a meal there and the food was amaz
    • Leisure trip
    • Travelers with friends
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    The best thing about this Riad is the exceptional service. It’s a peaceful haven in the middle of the crazy Medina

    Stayed in March 2024

  • Reviewed: March 18, 2024

    10
    I would definitely come back!
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We really enjoyed our time here. Great location near to everything in a walk. Breakfast is very good. The Riad is very pretty, you can go to the rooftop to catch some sun! We loved it! And the staff is all amazing from the guys in the receptionist to the cleaning ladies. Ayoub at the reception was very nice with us, helping with everything we needed. I would definitely come back!

    Stayed in March 2024

  • Reviewed: March 14, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Standard Triple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    All it was ok, location, room, personal

    Stayed in March 2024

  • Reviewed: March 9, 2024

    9.0
    Relaxing and comfortable
    • Leisure trip
    • Couple
    • Standard Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to complain

    Really nice, old fashion style

    Stayed in March 2024

  • Reviewed: February 25, 2024

    9.0
    Nice place to stay, but needs a bit more hygiene.
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bath was not clean- there was hair from the previous guest inside the bath tub, so I spent there only 3 minutes under the shower. Also we had to pay extra tax for the stay, which was okey, but they took money and told that another person will come and give us the money change. This person didn’t come on time (was late by 30 minutes) and we had to go to the bus station. I didn’t like it all… it was a small Amount but I prefer when ppl respect the money of others.

    Riad is very nice and friendly. Also children friendly and the staff is helpful.

    Stayed in January 2024

  • Reviewed: February 8, 2024

    9.0
    Overall a brilliant place to stay and would recommend to anyone considering a visit to Marrakesh.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights

    Lighting in the room was very pretty but sometimes was a little dark when trying to be more practical Some parts of the room were a little dusty. Shower was cold a lot of the time, took a while to heat up and felt like hot water ran out a little quick. Breakfast on some days was less food than others.

    Staff were very welcoming and gave an incredible helping hand to all the sights to see and things to do in Morocco. The riad is beautiful with amazing colourful tiles, cushions, etc… the skylight and evening lighting around the place is a beautiful accompaniment to it all. Breakfast every morning was phenomenal and couldn’t be faulted. More than enough food to be full and quick service always. Finding beer in Morocco isn’t easy so being able to have a beer in the riad for 3 euro was a welcome surprise. Lovely rooftop with sun loungers to relax on. Rooms were also really nicely decorated. 24 hour front desk with helpful staff to arrange airport transfers. Also, very safe with the front door being locked and managed through morning and night. Safe in room to lock belongings was nice. Riad is right in the middle of the town so easy to get about. No busses or taxis needed for anywhere in our stay.

    Stayed in February 2024

  • Reviewed: January 26, 2024

    9.0
    Would recommend!
    • Leisure trip
    • Travelers with friends
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The WiFi wasn’t that good

    The staff was really friendly and took care of us. They helped us with everything and were really talkative. The WiFi wasn’t that good but still okay. And it’s near the big square and very safe Thank you for the awesome stay.

    Stayed in January 2024

  • Reviewed: January 13, 2024

    10
    a perfect stay
    • Leisure trip
    • Group
    • Standard Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    nothing

    both our hosts were amazing can not fault this riad would definitely stay again

    Stayed in January 2024

  • Reviewed: January 7, 2024

    8.0
    Very comfortable stay.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The road was very quiet so it felt a little like you had to whisper when you were there. I guess this is a problem with Riad’s in general but it didn’t feel like your own space because of the proximity of the rooms.

    Rooms were comfortable and the Riad was very cool. Very clean and the bathroom was really big.

    Stayed in December 2023

  • Reviewed: January 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Brilliant location, very welcoming and such lovely staff.

    Stayed in December 2023

  • Reviewed: November 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast with less variety compared to otger 2 riads I stayed. Space between bed and wall too small, bedroom in the ground floor with constant noise

    Staff very helpful, location is great.

    Stayed in November 2023

  • Reviewed: November 14, 2023

    9.0
    Lovely riad and even better staff
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    The staff, especially Ayub and Fatima made us feel so welcome and safe and told us everything we needed to know. They also helped with anything else we needed such as confirming our bookings for activities we had booked. Very nice riad, quiet and relaxing. Would highly recommend.

    Stayed in November 2023

  • Reviewed: October 24, 2023

    10
    Amazing staff at hotel made us very comfortable.
    • Leisure trip
    • Couple
    • Standard Triple Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Honestly the hotel is made by the amazing staff, everyone I had the pleasure to interact with was amazing. The cleaner did an amazing job every time she even washed one of my dirty tops without being asked, the staff do a phenomenal job at making your stay perfect and are so easy to get along with. I’d recommend staying here if you’re new to Marrakesh as the staff will keep you safe and take care of you here.

    Stayed in September 2023

  • Reviewed: October 23, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    breakfast option could have been better clear directions to the hotel in the welcome email, that way guests can half of the money spend on Taxi arranged by hotel( using hotel taxi is highly recommended, otherwise u will not find the place)

    staff were top class, very helpful and professional, fatima during the day time and i can’t remember the name of the man who worked night, they both gave us best service very clean Riad good location to the Madina old madina if you want a difference experience to traditional hotel, this is the one, you can feel like local moroccan when staying in Riad

    Stayed in October 2023

  • Reviewed: October 11, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The room at the ground floor has not windows so there is no fresh air coming in

    Very quiet despite being in the Souk; lovely breakfast; staff always available

    Stayed in October 2023

  • Reviewed: October 6, 2023

    9.0
    Highly recommend this riad!! Stunning and great value for money
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Everything was amazing about this Riad. It’s in medina, the hosts were so great and accommodating and helpful especially with advice about the offline map - would’ve got so lost without that so thank you!! The building is beautiful and I wish we had more time to make use of the terrace and pool. I guess this just means we’ll have to visit again!! Thank you

    Stayed in September 2023

  • Reviewed: October 5, 2023

    10
    Structure and personell are very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing all is ok

    Position and structure

    Stayed in October 2023

  • Reviewed: August 28, 2023

    9.0
    Fantastico, da ogni punto di vista!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights

    The swimming pool was quite small. There are not bathrooms in the hall/internal yard. In any case these are not big problems.

    Excellent position. This Riad is located in the heart of Medina, very close to the most famous areas, but at the same time it is very quite. Mr. Ayub is a great person, always ready to help us, giving good information. The breakfast was tasty and enough. We were in the room in the terrace... simply amazing!

    Stayed in August 2023

  • Reviewed: August 6, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing, all good

    Great location to visit the medina

    Stayed in July 2023

  • Reviewed: July 27, 2023

    10
    Great Riad with rooftop terrace where you can buy alcohol!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    We loved everything!

    Location was great. Lounge pool in the centre of ground floor was refreshing after a short walk to the local souks. The staff were amazingly helpful with local area and excursions and helping us find a taxi to the station at 3am. The Moroccan decoration is beautiful and the rooftop terrace is a major sun trap. Loved everything about this riad. The toiletries provided in the room and fully functional AC were great touches for July.

    Stayed in July 2023

  • Reviewed: July 12, 2023

    8.0
    Great host
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was a woman working there and she was so caring and interested in helping and talking with us. It was a great welcome. I had a very nice massage at a fine price and the small pool was great and also had water massage. The cleaning lady had a lovely smile and vibe. We felt right at home!

    Stayed in July 2023

Showing 1 - 25

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