Avenue Ben Mohamed El Alaoui, N°1 Takharbicht Laayoune R'cif 30200 , Fes El Bali, 30000 Fez, Morocco
#38 of 248 hotels in Fez
Guests' ChoiceBased on 156 hotel reviews
9.3Cleanliness
9.6
Comfort
9.5
Location
8.9
Facilities
9.5
Staff
9.5
Value for money
9.2
Free WiFi
9.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 6, 2024
Baljit
CanadaI felt that my reservation could have been handled much better. My check-in had to be delayed (and my stay at the property shortened) because of a delayed flight that set my entire travel itinerary back by one full day. I provided more than three continuous days notice of the change to both the property and Booking.com, but the property failed to respond to all of my attempts to contact them by email, whatsapp, and booking.com messaging service. It took direct emails to Booking.com customer service to finally get a response back, and even then the response came within less than 24 hrs of my revised check-in date. The property’s inflexibility and unwillingness to compromise on the change/cancellation fee in spite of the late arrival being out my control cost me a significant portion of my travel budget. I booked all fourteen nights of my accommodations for this holiday with Booking.com, and this lack of understanding and customer care on part of the property and Booking.com will prompt me to reconsider before reserving accommodations for future holidays on Booking.com’s site and properties
Beautifully decorated. Very clean. Friendly staff that was readily available to provide advice and support with visiting the city.
Stayed in March 2024
Reviewed: February 27, 2024
Rachel
United KingdomSpa was a bit basic - we had a massage and were basically round a corner of a cold corridor. Spa staff were lovely though. A bit cold and wet on the rooftop - maybe breakfast could be served downstairs?
Beautiful, ornate riad in the heart of the medina. Staff lovely and helpful. Room sumptuous - comfortable 4-poster bed, bathroom on a mezzanine floor. Beer & wine available. Roof top with great views of Fez.
Stayed in February 2024
Reviewed: February 27, 2024
Coughlan
United States of AmericaThe most stunning Riad you will find, with the kindest and friendliest staff! This place is an absolute dream!
Stayed in February 2024
Reviewed: February 26, 2024
John
United KingdomI read some of the reviews complaining about noise, and yes, because it is a riad the rooms are arranged around a central courtyard so there is going to be some noise but it’s not a real problem. Also, people complain about the pool, and I agree it’s more decorative than a pool you’d want to swim in, but again that’s to be expected in a riad. If you want a western style hotel, maybe go elsewhere. This is a special place, authentic and friendly. I wouldn’t hesitate to stay here again.
This riad is stunning. The design and architecture of the place is really breathtaking. It can be a little tricky to find (although once you notice the signs, you can’t go wrong), but this just adds to the charm. All the staff are great and the views from the roof are amazing. The breakfast is quality and I also ate here one evening which wasn’t cheap but it was a feast. No regrets. I really can’t speak too highly of this place. It’s incredible.
Stayed in February 2024
Reviewed: February 3, 2024
Mara
RomaniaMay I suggest the addtion of a mirror in the room too. It would be very useful especially for the ladies who make up. Also, while being there we realised that this Riad is on the expensive side compared to the neighbours. The pool is rather a decoration. I don't believe that anyone ever uses it since its in the center of the riad, next to the reception and surrounded by tables
The decorations in the room, the bathroom and the hallways were stunning. The view from the rooftop is nice and the breakfast is plentiful although full of carbohydrates.
Stayed in February 2024
Reviewed: January 30, 2024
Kay
United KingdomNoor and his staff were brilliant. Nothing too much trouble. Helped us with tours and guides. Breakfast was great, choice of food incredible and a view to die for.
Stayed in January 2024
Reviewed: January 16, 2024
Sai
Hong KongA bit hard to find
Superbly beautiful riad.
Stayed in November 2023
Reviewed: December 20, 2023
Jose
ChileThat we didnt stay longer, thanks for everything guys!
Everything. This is by far one of the best places we have stayed in in our trip to Morocco. The hotel feels like a Palace, the room we stayed in was beyond beautiful and the Bed was incredibly comfy. The rooftop views were everything we needed to compliment the medina experience, and the sunrise breakfast was marvelous. All the food was exceptional, and Nor, Aiman and Hassan were really nice and caring. The best stay in Fes, 100% recommended.
Stayed in December 2023
Reviewed: December 17, 2023
Barbara
United States of AmericaThe heater in my room wasn’t working , they kept telling me that it was working and they finally called maintenance to fix on my last night. I also didn’t like the owner of this property, he was very pushy because he tried to talk me into canceling my guide so that I would use his guide. I didn’t appreciate that at all. Dinner at this place is ridiculously expensive they charged me doubled the price. Go eat somewhere else.
The property is beautiful beds comfortable, shower water pressure great and breakfast was good.
Stayed in December 2023
Reviewed: December 4, 2023
Andre
United KingdomEating breakfast in December on a cold terrace was not good. The dinner menu was limited. No in room tea or coffee making facilities. There is no information about local amenities.
Lovely room. Excellent bathroom. Lovely reception area. Huge TV in the room. Lift access instead of having yo use steep stairs.
Stayed in December 2023
Reviewed: December 1, 2023
Carolina
AustraliaThe location is quite on the deserted area, on the way back and to the riad I passed plenty nasty youngsters. Luckily, the riad staff always accompany me to go out to buy things, which is nice. But it is quite scary for me to be walking alone. :( hence, because of this I gave only 8 rating and not 10
The bed is so comfortable, I slept like a baby. The rooftop is beautiful, they even have lift to go to rooftop so we won't have to go through many stairs. The staff is very accommodating and polite.
Stayed in November 2023
Reviewed: November 28, 2023
Nate
United States of AmericaFabulous property and staff. Only draw back is climbing stairs at night to use the bathroom. Our bathroom door would close but you got stuck inside as the handle would let you out. Needs adjusting. The food was amazing and the service was beyond expectation’s.
Stayed in November 2023
Reviewed: November 8, 2023
Yahui
Saudi Arabiait's really nosiy in the evening, you can hear everything, other's phone ring, steps, talking....
the place is well decorated, nice rooftop too.feels like a queen living in the palace
Stayed in November 2023
Reviewed: November 5, 2023
Kelsey
United States of AmericaDinner was a little pricey but delicious
Absolutely beautiful restored property. Manager helped to arrange tour of the Medina and we really enjoyed our guide.
Stayed in November 2023
Reviewed: October 21, 2023
Lesley
New ZealandThe Riad is spectacular and beautifully restored. The room was clean with an excellent shower and enough plugs for charging phones, tablets etc. Food was very good accompanied by the local wine. I also enjoyed the Hamam. The staff are exceptional. The Riad are fortunate to have Hassan And Tahar. They were so helpful and professional, and with a great sense of humour. As a solo traveller, this was a good place to stay.
Stayed in October 2023
Reviewed: October 18, 2023
Dewey
NetherlandsOnly thing we noticed were the rooms being a little noisy at night with people walking around the narrow alleyways and screaming but with a some music on it was nothing to be upset about really.
Location was amazing and close to the streets of the medina, owner was incredibly nice and provided us with allot of info about the riad and places around it. Rooms were super authentic and nicely decorated, the working AC also helped allot. Breakfast and dinner were both very delicious and price to food ratio was amazing.
Stayed in October 2023
Reviewed: October 6, 2023
Ali
United Arab EmiratesNothing really. Just a bit of a maze path to get to but the hotel is well marked and staff very helpful so you don’t get lost.
Beautiful Riad! Great staff
Stayed in October 2023
Reviewed: September 24, 2023
Kerry
AustraliaRoom was a tiny bit noisy the night we stayed but quietened down later
The place is magnificent. The meals are wonderful. Definitely need a guide for the 9000+ alleyways.
Stayed in September 2023
Reviewed: September 23, 2023
Rhiannon
United KingdomPool was v small and didn’t have any pool seating. It was right in the middle of reception so it felt weird to use it - we didn’t. Don’t book it for the pool (as we did) or you’ll likely be disappointed.
Stunning Riad beautifully designed, like staying in a palace. One of the best Moroccan breakfasts of our trip.
Stayed in September 2023
Reviewed: September 6, 2023
Charlotte
United KingdomIt’s like staying in a place. Decor and rooftop terrace are amazing.
Stayed in August 2023
Reviewed: September 2, 2023
Koki
JapanIt was beautiful and clean
Stayed in September 2023
Reviewed: August 31, 2023
Marouane
NetherlandsLocatie
Interieur en service
Stayed in August 2023
Reviewed: August 28, 2023
Jackline
SwitzerlandBeautiful Riad in the medina. You definitely get a Wow factor the moment you walk in through the doors. The difference between being inside the Riad, and out on the street is astounding. Service was great especially from the two gentlemen who were serving us during breakfast and dinner. Sorry, I did not catch their names. The decor was amazing. It feels authentically Moroccan. Just beautfiul! The views over Fès are impressive! We also got a very warm welcome from the host!
Stayed in August 2023
Reviewed: August 27, 2023
Pat
Australia- We were on bottom floor and you can hear outside in the lobby as the walls were thin and sound travelled but still good
- Great rooftop view - Big and clean rooms
Stayed in August 2023
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