Charged 160 EURO for hamam & massage for 2 persons after saying there was a special discount for 80 EURO for the whole package Hamam was with no scrub substance - just a piece of cloth, room soap and plain shower Hamam & massage were performed by the cleaning lady and the lady at the reception :))) They offered no sleepers / we walked around bear foot from hamam to massage Air from the AC heater had a bad smell Dust all over the furniture in the room

Good Location in Medina Very nice Breakfast Clean sheets

Stayed in January 2024

We waited 20 mins for check-in. There was no staff in sight. But other than that the stafc was there for us 24x7.

The Riad is beautiful, delicate work on wood and marble all around the courtyard. The courtyard with pool and greenery is really something to marvel at. Very peaceful within the Palais. The view from the terrace is also beautiful. The staff was very kind. They prepared us breakfast super early whenever we had to leave for tours early. The food they served here was one of the best I've tasted in Morocco. The lamb couscous was to die for. It was a great stay. We loved it. I've traveled a lot and this was the best.

Stayed in October 2023

From the moment I arrived, I was greeted with warmth and professionalism by your staff. The level of service I received throughout my stay was truly outstanding. Each member of your team went above and beyond to ensure that my visit was comfortable and enjoyable. The Riyadh Shahrazad Hotel is not just a place to stay; it's an oasis of luxury and hospitality. The attention to detail in every aspect of the hotel, from the beautifully appointed rooms to the exquisite dining options, is truly commendable.

Stayed in September 2023

I love the architecture of this majestuous palace. The service is excellent and the suite was magnificent. The restaurant is fantastic with the best moroccan food we ever had in a marvelous atmosphere. Loved every moment in this luxurious and spectacular palace.

Stayed in August 2023

The atmosphere was very relaxing the staff were very helpful and very good and the food is excellent

property was really nice. It was a lovely experience and I would love to go there again.

Stayed in May 2023

The splendid architecture, spectacular spa, outstanding comfort, excellent food and perfect service. The suites are beautifully decorated.

Stayed in December 2022

The design, service and cleanliness

Stayed in January 2023

The hotel isn't well-staffed, there is no receptionist or anyone who provides an orientation, we were made to pay up-front when we checked in (probably because they knew we would find another place to stay once we saw the entire place), the furniture and decor are run-down and in need of a refresh, the room was moldy-smelling and musty, curtains were ripped, etc. All the pictures make the place look amazing, but when you look more closely, you see the flaws.

The staff was helpful.

Stayed in December 2022

Beautiful architecture

Impeccable architecture, it was beautiful. However the place needs lots of maintenance especially inside the rooms. Taps leak, shower switch ineffective, no showerscreens as the water messes the wholebat, not enough light in the room, window curtains broken, cupboards are just for looks, TV does not work, no room service, entry gates closed creating at odd times without other access to our rooms. No one attending phones or door bells. The list can go on... lots of workers and there are no one managing the hotel. It is very unfortunate, we regretted staying at this place.

Stayed in December 2022

The serenity and beauty of the architecture is singular. Very sophisticated room with a ritzy atmosphere . We could not stop staring at the marvelous ceiling in our room. Very well equipped luxury bathroom. The restaurant is exquisite, we had a memorable lunch in the idyllic courtyard. Great breakfast with all the local specialties. Very friendly, professional and attentive staff. Fabulous spa with exquisite architecture.

Stayed in December 2022

Very friendly and impeccable service. The property is gorgeous ! The moroccan gastronomy is very refined in the beautifully designed restaurant with stunning 360 views of the Medina. Our suite was amazingly gorgeous mixing a traditional stylish design with high luxury comfort. The property is full of magnificent artworks. The breakfast is a delight. The spa pools are the most impressive I have seen anywhere. 5 star luxury at its very best !

Stayed in December 2022

The riad is quite dirty, the tables in the restaurant covered in dust and dirty plates left for days on the side. Dinner poor and over priced. service patchy. Disappointing considering the high cost to stay here and the potential of the beautiful building.

Beautiful old palace, good view across the riad, good breakfast.

Stayed in November 2022

The architecture is spectacular, the service is excellent and very kind. I loved the design of the suite with a very traditional and luxurious palatial style. This historical palace is a masterpiece blending very elegantly luxury with traditions. Everything was impeccably clean and the bathroom is very luxurious. The restaurant is absolutely delightful. It was the best Moroccan cuisine I ever tasted in a very romantic atmosphere. The spa and pools are magnificent. The spa is spectacular and the massage was impeccable. I understand why all these rockstars and billionaires all choose to stay in this palace. The location is ideal in the best area of the Medina with stunning 360 views from the rooftop. There is a direct access to the door by car which is very rare. I cannot wait to be back !

Stayed in November 2022

Nothing. it was perfect!

The beautiful traditional rooms, the courtyards..

Stayed in August 2022

Very dirty rooms, sheets are dirty and stinks, towels of poor quality. Food is awful.

Stayed in April 2022

Missing a bottle of water in the room.

Welcome from the owner and the staff. Nice palace very unique. Place to stay if you’re looking for typical home.

Stayed in August 2021

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Stayed in July 2022

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Stayed in September 2023

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Stayed in May 2022