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Reviews of Four Points by Sheraton Kolasin 4 stars

Mojkovačka 20, 81210 Kolašin, Montenegro

#8 of 14 hotels in Kolašin

Guests' Choice

Review score

Based on 230 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.4

  • Location

    8.9

  • Facilities

    8.3

  • Staff

    8.5

  • Value for money

    8.1

  • Free WiFi

    9.3

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Showing 1 - 52

  • Reviewed: 24 September 2018

    2.5
    This is all negative, there's just not enough space to fit it all in the negative section.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night

    I booked a suite at the hotel because I wanted to have a hot tub. The junior suite was listed as having a hot tub and a bath on Booking.com. When I arrived and went to my room I found there was just a bath. I went to the front desk to ask if I had the right room. There were two managers there at the time and they handled my problem. They confirmed no rooms in the hotel have hot tubs despite the fact the property advertises this. This is when things went badly wrong. Instead of just admitting the Booking.com room description was wrong they chose to argue with me about it. Absurdly one of the managers started to tell me that all bath tubs are hot tubs once you add warm water to them so I did in fact have a hot tub in my room. I asked if I seriously needed to show them a dictionary or wikipedia description of a hot tub. I also asked why the room description listed both a hot tub and a bath if they are in fact the same thing. In the next moment of insanity, the manager actually responded that the bath in my room is a hot tub and the shower is a bath. I want to repeat this. The management of this hotel have such low standards of integrity, self respect and customer care they were literally ready to tell me a bath tub is a shower if that meant they could avoid admitting they had mis-sold the room. One of the managers asked me to step outside away from reception, I assume because they felt embarrassed by their own behavior. He then explained that as the hotel has a spa and the spa has a hot tub (I assume he did not mean a bath tub but who knows?) then the room description was referring to that. I asked why all the rooms don't have that description and also pointed out the room description and property description are totally separate. No answer. At this point I want to highlight that I work in the hotel industry in another country and thus I have extensive knowledge of how Booking.com works and hotel reservations in general. Continues...

    I informed the manager of this early on in our conversation. He somehow thought it was a good idea to BS me in spite of this: He claimed he has no control over the listings on Booking.com and Marriott central reservations handle all of this. Marriott's channel manager and property management software control the pricing and availability of rooms. They have nothing to do with the descriptions listed on sales websites. I pointed this out to the guy and he went quiet because he knew I had caught him lying to me. He refused to refund me any money despite the fact I had just paid 113€ for a suite (in Montenegro) which lacked the facility that caused me to book that room. He offered me a buffet dinner on the house. It wasn't what I had planned but it was best I was going to get. Big mistake. Imagine the quality of food you would expect at a cheap all-you-can-eat restaurant. I have no idea how that is the restaurant of a Sheraton/Marriott hotel. Breakfast was slightly better but also not great: the coffee was instant coffee from a machine, and bad even at that: Basically undrinkable. Shortly after my front desk discussion the manager called me room and told me he was signed into Booking.com's back office and there was not hot tub listed and I should check my phone. I checked and there was still the hot tub listed. 10 minutes later is disappeared which is about the length of time an update to a property description takes to go through, so I am quite sure he just changed the description and pretended it was always like that. More to the point he had just told me he could not access the property's listing on Booking.com, and it did not even seem to bother him he was basically admitting he was lying. This hotel is run by people who don't even care if they obviously lie to guests. The best irony? The bath tub (sorry "hot tub"!) was broken anyway! It could not drain water out. And a light in the "suite" did not have a light bulb!

    Stayed in September 2018

  • Reviewed: 11 September 2018

    8.3
    Hotel Soa stay
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Pillows were either too hard or too soft. Sleeping was therefore more difficult. No towels when we arrived which was a negative.

    Friendly staff. Nice spaced room, modern looking. Great shower and bathroom. Free spa was small but great as you could pre-book an hour slot with privacy.

    Stayed in September 2018

  • Reviewed: 4 September 2018

    9.2
    Staff was helpfull and friendly.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Spa was little untidy.

    Staff was helpfull and friendly. Room was tidy and beds were really comfortable. Having a private parking was a great plus. Breakfast and dinner-buffet were very good.

    Stayed in August 2018

  • Reviewed: 9 August 2018

    6.3
    Hotel is fine, but standard room is extremely small with too much furniture.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    - we had standard room and it is SMALL. very small and too much furniture for such small space. I'm quite small and it was literally impossible to pass the beds to get to another part of the room (see pic attached) I do not recommend to book this type of room unless you need to stay one day - there is no air-condition in the room and no ventilation, so during the day in summer it's hot and not really comfy in the room - we had windows to the front of the hotel (road) and it's quite noisy even during the night (and you have to sleep with open balcony door)

    + in general hotel is nice in terms of design, etc + breakfast is good (no fruits in season, but coffee is great) + beds are comfortable + supermarket is close + bar in lobby is good (you can get drinks/food at adequate price and it's good)

    Stayed in August 2018

  • Reviewed: 1 August 2018

    5.8
    Not a hotel for summer!
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room hot! They say that is a winter hotel when i ask for control temperature, Spa was closed durin operational hours, both days. Breakfast super oily and heavy and/or too sugary, coffee dispenser with instant coffee' Not a sheraton and/or international experience for sure Prefer local montenegrinian hospitality

    Bed confortable but cover sheets too heavy for summer.

    Stayed in August 2018

  • Reviewed: 17 May 2018

    9.6
    This hotel makes a great base for doing some trekking and exploring the nearby natural parks.
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights

    The water in the hot tub was not very hot and there was no temperature control.

    The hotel had a nice and cozy Alpine feel to it with a nice spa facility. The food and local draft in the bar were good.

    Stayed in May 2018

  • Reviewed: 2 April 2018

    10
    The most comfortable beds in Montenegro.
    • Leisure trip
    • Solo traveller
    • Premium Double Room
    • Stayed 2 nights

    The most comfortable beds in Montenegro. The hotel is modern, bright and welcoming. The staff speak excellent English and go the extra mile in terms of service.

    Stayed in March 2018

  • Reviewed: 22 February 2018

    3.8
    Good location but not worth the price you pay!
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    Very cosy atmosphere and some very nice pictures in the booking app, but ridiculously size bathrooms and bedrooms. Clean sheets and towels, but if your allergic to dust, you'd better opt for another hotel because the moquette flooring is very dirty. Be careful if you wish some privacy, mos of the rooms of this hotel are communicating rooms, and through the communication door, you have a huge gap through the doors where you can hear and see the other room!

    Very cosy atmosphere and some very nice pictures in the booking app, but ridiculously size bathrooms and bedrooms. Clean sheets and towels, but if your allergic to dust, you'd better opt for another hotel because the moquette flooring is very dirty. Be careful if you wish some privacy, mos of the rooms of this hotel are communicating rooms, and through the communication door, you have a huge gap through the doors where you can hear and see the other room!

    Stayed in February 2018

  • Reviewed: 19 February 2018

    9.2
    Everything was excellent.
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 1 night
    • Submitted via mobile

    We stayed at 3th floor. We could hear all the noise from upstairs. We couldnt sleep too late bc noise was problem.

    Everything was excellent. Room was clean, comfy. Staff is very friendly.

    Stayed in February 2018

  • Reviewed: 22 January 2018

    7.9
    Excellent position, rooms were clean and quite ok
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Asked for a vine service on my room(glasses only) They say;need to buy a bottle of vine to have that service. Very strange, I’m traveling every month twice or more but never got that answer.

    Excellent position, rooms were clean and quite ok

    Stayed in January 2018

  • Reviewed: 27 December 2017

    9.2
    Nice hotel
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There was a concert in a restaurant until midnight, it was really noisy and very unpleasant. Maybe hotel management should consider that if they organize loud events that the entire hotel hears, they should finish it at least by 11pm, but not 1am... some guests need silence at night... this in fact spoiled a lot my stay and entire impression.

    Good hotel wilth pleasant facilities.

    Stayed in December 2017

  • Reviewed: 16 November 2017

    6.3
    FREEZY
    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    There a lot of things could be better, We went there on 11 November. There werent heating, its not understandable that a hotel in November on Kolasin doesnt heat the rooms, also the food need a lot of improvement We ordered at the hotel for dinner some pasta the pasta came ICE COLD litteraly ICE COLD.

    STAFF IS EXTREMELY KIND.

    Stayed in November 2017

  • Reviewed: 13 September 2017

    9.2
    Breakfast was generous.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    WiFi was not strong enough in our room (last of the corridor), we could also hear the noise of the service elevator

    Breakfast was generous. Spa was good. For the price, it is a good deal

    Stayed in September 2017

  • Reviewed: 26 August 2017

    6.7
    Nice hotel, great bed.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Not clean. Used towel from previous guests in the room. Food is ok but the risotto is just rice with vegetables, it's not a real risotto. Same for the ceasar salade. Mabye another chef in the kitchen solves the problem.

    Bed supergood.

    Stayed in August 2017

  • Reviewed: 23 August 2017

    9.2
    Excellent. We cancelled another stay and decided to stay 2 nights in this.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    It was extremely hot outside (38ºC) and the hotel doesn't have AC in Bedrooms, which is normal because is a ski resort oriented hotel, but with the advance of the climate change, could be useful to think about the option.

    The hotel is a very confy 4 stars hotel in a Mountain area. It is modern and very new. Wooden style decorated with a wonderful spa and great rooms and breakfast.

    Stayed in August 2017

  • Reviewed: 22 August 2017

    7.1
    Room was large, parking was easy.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights

    We stayed for three nights, and our room was not serviced at all in this time - bed not made, rubbish not collected etc. I have never stayed in a hotel anywhere where this does not happen. Not sure if this is normal practice or if our room was somehow overlooked.

    Room was large, parking was easy.

    Stayed in August 2017

  • Reviewed: 21 August 2017

    7.5
    Very good food at the restaurant, excellent breakfast with...
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    The spa/sauna/fitness room opening hours were shorter than the ones written.

    Very good food at the restaurant, excellent breakfast with lots of variety and fresh products. Fitness room is a bit small but enough to enjoy some exercises. Comfortable room with large bed, large desk and nice view on the mountains.

    Stayed in August 2017

  • Reviewed: 21 August 2017

    5.8
    I did'nt like the booking way.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I did'nt like the booking way. I booked from booking.com for the price 70 euro for one standard double room for 2 persons and, 2 hours latter the staff announced me that the price is not 70 euro for each room but 100 euro, because.........this was not fair.

    Stayed in August 2017

  • Reviewed: 20 August 2017

    8.8
    US-style hotel with wood lodge internal decor. Fine in summer, if it suits your journey and budget.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night

    We visited for one night in summer and it was convenient for our road trip, but we couldn't find much of interest in Kolasin itself (we'd already had a wonderful time in the mountains in Zabljek/Durmitor, so didn't need any more national parks - however, there's a tourist hut across the road if you want to get more out of a stay than we managed). In winter, the main ski area is 8km or so up the road; not sure how they manage that (a brand new Westin hotel is scheduled to be built at the bottom of the slopes for 2019).

    This hotel is modelled like a ski lodge, with lots of wood internally. The suite was lovely, as it had lots of seating for our family to meet in one sitting room (we had separate rooms). A room with two end-to-end single beds was comfortable and modern, with the wood scheme. Sauna and gym were compact; misunderstanding over opening times. Parking was close but not secure.

    Stayed in July 2017

  • Reviewed: 14 August 2017

    9.6
    Good breakfast.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We slept on the first floor. The chairs in the breakfast room at the 4th floor were so heavy we could hear them being moved in our room (from 7.00 am). 7.30 am is also a bit early to start vacuuming the hallway...

    Good breakfast. Great Spa facilities. The massage was excellent.

    Stayed in August 2017

  • Reviewed: 11 August 2017

    9.6
    Very good hotel with pleasant and helpful staff and all...
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Although the hotel is new there are a lot of "fragile" things (starting with railing at the entrance snd up to shaving mirror in the room which is falling off). Room cleaning is very very far from being ideal...

    Very good hotel with pleasant and helpful staff and all necessary facilities, including playing room for children.

    Stayed in August 2017

  • Reviewed: 8 August 2017

    9.2
    Good hotel, great room but breakfast is just ok.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    Breakfast is ok. i asked for coffee and they didnt tell me the coffee is in extra charge. there is coffee for free but its not good. there isnt an air condition so if you there in august, it can be hot in the room.

    Excelent location! the bed was very big and super Comfortable. the room is beautifull, very very clean and there is everything you need. the shower is great and there is hot water of course. the parking is big and available. , good wifi. in total experience i recommend this hotel!

    Stayed in August 2017

  • Reviewed: 31 July 2017

    7.9
    Has great potential...
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 2 nights

    Breakfast was very meagre with little selection and not great quality. Service was very friendly but not professional. The hotel advertised "local craft beers" but it turns out not to be the case. The hotel bar has very limited range of drinks and cocktails. Room servicing did not turn up until after 16:30.

    Hotel is in a convenient location and staff were very friendly and helpful. Rooms were clean but a little worn (as was bathroom and corridors). Checkin/checkout very efficient.

    Stayed in July 2017

  • Reviewed: 18 October 2018

    7.9
    Our stay (1 night b&b) would recommend this hotel as it was pleasant clean and comfortable
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was comfortable if lacking a little maintenance. Staff were friendly. Good selection of breakfast options

    Stayed in October 2018

  • Reviewed: 9 October 2018

    10
    Great hotel at a nice location, service was excellent as is...
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    Great hotel at a nice location, service was excellent as is expected. Everyone friendly and helpful!

    Stayed in October 2018

  • Reviewed: 7 October 2018

    6.3
    Helpful staff.
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 1 night

    Rooms too small. SPA is not good for relaxing.

    Helpful staff. Good bathroom. Nice design.

    Stayed in October 2018

  • Reviewed: 27 September 2018

    7.1
    Room was quite small.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    Room was quite small.

    Stayed in September 2018

  • Reviewed: 12 September 2018

    9.6
    Good location.
    • Leisure trip
    • People with friends
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Good location. Great breakfast

    Stayed in September 2018

  • Reviewed: 10 September 2018

    7.1
    The room on the 3rd floor had lot of noise from the other...
    • Leisure trip
    • People with friends
    • Premium Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room on the 3rd floor had lot of noise from the other rooms and while preparing the breakfast I n the restaurant on the 4th floor.

    Stayed in September 2018

  • Reviewed: 8 September 2018

    10
    Very good value for money.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The room is VERY small.

    Clean and comfortable room. Good value for money

    Stayed in September 2018

  • Reviewed: 7 September 2018

    10
    Loved to stay in this hotel
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    Our room was a bit on the narrow side

    This hotel meets the Swiss standards

    Stayed in September 2018

  • Reviewed: 3 September 2018

    9.6
    Perfectly equipped hotel with friendly staff but small rooms
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms are a bit to small. It's difficult to move with so little space.

    Great and very helpful staff, nice hot tub, rooms are cosy.

    Stayed in August 2018

  • Reviewed: 30 August 2018

    8.8
    The breakfast was unexpected good.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    The room was very small, for 2 large beds.

    The breakfast was unexpected good. There was two 1,6-1,8m wide and very comfortable beds in a room,

    Stayed in August 2018

  • Reviewed: 17 August 2018

    5.0
    Nothing
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    Every thing

    Nothing

    Stayed in August 2018

  • Reviewed: 20 July 2018

    7.1
    Staff, atmosphere
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms much too small

    Staff, atmosphere

    Stayed in July 2018

  • Reviewed: 13 July 2018

    8.8
    Great place to stay for business or leisure
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights

    Great hotel in the centre of Kolašin with amazingly friendly and helpful staff. All was great and I enjoyed my stay very much.

    Stayed in July 2018

  • Reviewed: 19 May 2018

    10
    Food could be better
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 1 night

    Food could be better

    Stayed in May 2018

  • Reviewed: 18 May 2018

    10
    Great place.
    • Leisure trip
    • Solo traveller
    • Premium Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great place. Nothing to complain about

    Stayed in May 2018

  • Reviewed: 26 March 2018

    10
    Very good 👍
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    You could hear low noises from other rooms.

    Everything was perfect, staff were so friendly, rooms very clean, spa was good too.

    Stayed in March 2018

  • Reviewed: 19 February 2018

    4.2
    The room was extra small for 2 people and the price that I...
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    The room was extra small for 2 people and the price that I paid was too much for this room

    Stayed in February 2018

  • Reviewed: 19 February 2018

    8.8
    Location
    • Leisure trip
    • Couple
    • Premium Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location Foods

    Stayed in February 2018

  • Reviewed: 30 September 2017

    8.3
    Dinner was nice
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    Dinner was nice Good breakfast (eggs and bacon)

    Stayed in September 2017

  • Reviewed: 25 September 2017

    10
    Extremely comfortable bed and great room
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    Extremely comfortable bed and great room

    Stayed in September 2017

  • Reviewed: 20 September 2017

    10
    Nice hotel in beautiful nature
    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    Very nice hotel in very nice nature. Breakfast very good. Bed large and very comfortable.

    Stayed in September 2017

  • Reviewed: 12 September 2017

    3.3
    Cleanliness
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 4 nights
    • Submitted via mobile

    Cleanliness

    Stayed in August 2017

  • Reviewed: 9 September 2017

    9.2
    Great place!
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    This Hotel is super comfortable! Bed is huge and cozy, as the room itself. We enjoy this hotel a lot!

    Stayed in September 2017

  • Reviewed: 26 August 2017

    8.8
    Ambience
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It should be air conditioned, to warm to stay in the room.

    Ambience

    Stayed in August 2017

  • Reviewed: 14 August 2017

    10
    Nice personal, a lot of necessary staff in room, huge bad,...
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night

    Nice personal, a lot of necessary staff in room, huge bad, clear room, good quality of materials in interior

    Stayed in August 2017

  • Reviewed: 31 July 2017

    10
    Superb place, very kind personnal...
    • Business trip
    • People with friends
    • Junior Suite
    • Stayed 3 nights
    • Submitted via mobile

    All

    Staff, place...all was perfect.

    Stayed in July 2017

  • Reviewed: 17 July 2017

    8.8
    Starting point for a great weekend trip
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was ok, but not great. Wellness area is also good, but not very spacious.

    Nice style of the hotel.

    Stayed in July 2017

  • Reviewed: 25 May 2017

    9.6
    Very comfortable bed, a great hotel in Kolasin as a base for...
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights

    Very comfortable bed, a great hotel in Kolasin as a base for fishing in Montenegro. My stay was very pleasant.

    Stayed in May 2017

  • Reviewed: 20 May 2017

    9.6
    A good hotel
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Please pay attantion that standart room has 2 separate beds that are one after the other....not near the other.

    Stayed in May 2017

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