Reviews of Holiday Inn Ulaanbaatar by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Sambuu Street 24, Chingeltei, 151410 Ulaanbaatar, Mongolia
#16 of 69 hotels in Ulaanbaatar
Guests' ChoiceReview Score
Based on 84 hotel reviews
8.7Score breakdown
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Cleanliness
9.3
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Comfort
9.3
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Location
8.3
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Facilities
8.9
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Staff
9.0
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Value for money
8.0
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Free Wifi
9.0
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Reviewed: September 5, 2025
Yizhak
Israel54 Reviews6 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • King Suite - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Very nice room for 3 adults. Great breakfast. Clean room. Goid location
Stayed in September 2025
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Reviewed: August 31, 2025
Suet
Singapore19 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Aircon temperature control didn’t seem to be functioning properly. We needed to open the window to let cold air in.
Comfortable and clean. Great location and facilities Friendly English Speaking staff
Stayed in August 2025
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Reviewed: August 16, 2025
David
United States7 Reviews1 helpful vote10“Top quality modern Western-style hotel close to city center”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 4 nights
- • Submitted from a mobile device
They overcharged my card which I am working to resolve. I have the final invoice in both Mongolian currency and USD, and the exchange rate based on those invoices matches the exchange rate the desk staff told me was in effect that day, so I don’t understand why I was overcharged.
It was a well-designed, well-constructed hotel. All the facilities were of high quality. Friendly, helpful, and professional staff. The housekeeping was excellent. The buffet breakfast was very good; it featured a variety of tasty dishes. The transportation service (arranged taxi) was good. A particular plus is the sauna and spa which were an exceptional value.
Stayed in August 2025
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Reviewed: May 31, 2025
Pedro
Austria52 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Executive King Room - Non-Smoking
- • Stayed 2 nights
They have a sports bar on the top floor (19th), with karaoke sessions every night until 2:00, so if you are in a room from 15th up you might have trouble sleeping.
The rooms are very nice and staff is excellent
Stayed in May 2025
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Reviewed: March 23, 2025
Alexey
Russia1 review10Exceptional- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
None
We had an amazing time at the hotel! The room was immaculately clean, stylish and quiet.
Stayed in February 2025
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Reviewed: January 10, 2025
Salim
Turkey8 Reviews2 helpful votes10“It worth”- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Silent beauty
Fantastic
Stayed in January 2025
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Reviewed: October 24, 2024
Catherine
United States8 Reviews9.0“Well located comfortable accommodating sraff”- • Leisure trip
- • Solo traveler
- • Executive King Room - Non-Smoking
- • Stayed 2 nights
See above.
Three stays. First room excellent. Second room was a room for the disabled and it was a problem. Some light was on all night and had to cover with the robe. Shower left water all over the bathroom floor and house keeping had to come. Third room was a suite and even better than excellent.
Stayed in September 2024
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Reviewed: October 11, 2024
Catherine
United States8 Reviews9.0“Good location; good facility; very comfortable; good value.”- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 2 nights
See above. Staff was generally very helpful. Command of English was not great at times, but I don't speak Mongolia so I understand.
The breakfast was excellent. Had three separate stays. First was excellent. Second one day stay was assigned a handicap accessible room and was not comfortable. Shower water covered the whole floor and housekeeping had to come and clean it up. There were blinking lights for various equipment that I had to cover with a bathrobe. The room and bed were comfortable, but the room was not ideal. Third booking was great. Put in a suite and the accommodate was absolutely wonderful. Finally water shut off from 10 pm to 6 am on a day when we had to leave at 5 am was not ideal, but I understand that these things happen.
Stayed in October 2024
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Reviewed: September 3, 2024
Dean
New Zealand30 Reviews1 helpful vote9.0Wonderful- • Business trip
- • Solo traveler
- • Executive King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Restaurant food was nothing to rave about.
Great room. Super comfy bed. Didn't try any of the facilities but did go to the restaurant for dinner/ breakfast and that was pretty ordinary - but the room was great
Stayed in September 2024
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Reviewed: July 7, 2024
Seth
United States4 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 3 nights
The upstairs bar was frequently booked and unavailable for drinks.
The breakfast was excellent and had a diversity of food.
Stayed in July 2024
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Reviewed: November 13, 2023
Maphalle
South Africa7 Reviews8.0“Very good”- • Business trip
- • Solo traveler
- • Standard King Room
- • Stayed 4 nights
Food on the menu was limited. They need to improve on that by offering variety of food and when I called to order food after 22hrs no-one answered.
Clean rooms and excellent service from the. hotel.
Stayed in November 2023
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Reviewed: October 19, 2023
Yurii
South Korea5 Reviews8.0“It was comfortable, clean, and convenient.”- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
The guest had a subsequent stay. We requested to put him in the same room. For some reason our request wasn’t accommodated. Not a big deal but could have been done.
The location is nice and the stuff is friendly
Stayed in October 2023
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Reviewed: August 20, 2023
Deborah
United States12 Reviews6 helpful votes9.0“we returned from our horse trek adventure and needed some relaxation before heading to the desert. room was great and st”- • Leisure trip
- • Travelers with friends
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
we liked everything
beautiful, comfortable, sanitary Staff are excellent!
Stayed in July 2023
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Reviewed: July 7, 2023
Avril
United Kingdom120 Reviews25 helpful votes9.0Wonderful- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 7 nights
- • Submitted from a mobile device
I was asked in the restaurant to pay for my breakfast although it was included in the price. I showed a copy of my booking but the restaurant staff still would not accept it and hassled me. I asked could I at least finish my breakfast before sorting it out. It was all quite embarrassing.
Clean and bright rooms, spacious. The location was reasonable - not right in the centre but easily accessible.
Stayed in June 2023
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Reviewed: July 2, 2023
Rabie
United Arab Emirates43 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
The room was excellent
Stayed in June 2023
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Reviewed: April 25, 2023
Thomas
United States6 Reviews6 helpful votes10“Perfect venue for our needs.”- • Business trip
- • Solo traveler
- • Standard Room
- • Stayed 7 nights
- • Submitted from a mobile device
Hotel lobby was not appealing, but rooms were 5 star!
Beautiful rooms.
Stayed in April 2023
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Reviewed: September 19, 2022
Bea
Philippines16 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Group
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
the wifi didn’t work in the rooms and the food (room service) was bland.
Great location. Clean rooms. Comfy beds. Friendly staff.
Stayed in September 2022
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Reviewed: September 15, 2025
Roger
United Kingdom10 Reviews9.0“Highly recommend”- • Business trip
- • Group
- • Executive King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
A good location, very comfortable and great staff.
Stayed in September 2025
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Reviewed: September 14, 2025
Timothy
United States3 Reviews8.0“I really enjoyed the friendly nature of the staff”- • Leisure trip
- • Travelers with friends
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Slow to clean room
Staff friendliness
Stayed in September 2025
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Reviewed: September 3, 2025
Petra
Australia2 Reviews10“Enjoyable”- • Leisure trip
- • Solo traveler
- • Standard King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Location isn’t the best
Very clean hotel with very friendly staff
Stayed in August 2025
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Reviewed: August 29, 2025
Erzurumlu
Turkey22 Reviews9.0Wonderful- • Business trip
- • Solo traveler
- • Standard King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Excellent reception staff, especially Mr Tyson and Mr Johan thank you for their attention . breakfast was successful . People are friendly and helpful. You are in the centre of the city. The hotel was clean and spacious. Thank you Holiday Inn.
Stayed in August 2025
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Reviewed: June 13, 2025
Isabella
South Africa12 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Friendly staff and really clean
Stayed in June 2025
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Reviewed: October 11, 2024
Salim
Turkey4 Reviews8.0Very Good- • Business trip
- • Group
- • Executive King Room - Non-Smoking
- • Stayed 2 nights
Breakfast quality is low. Not many choices. There is no cafe machine.
Stayed in October 2024
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Reviewed: September 9, 2024
Chew
Singapore3 Reviews8.0“Short but if I have a chance to return to Ulaanbaatar, will come back again.”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Traffic jam
The facilities available (although not tried) and amenities (convenience stores, food and ATMs) near the hotel.
Stayed in September 2024
