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  5. Reviews of Grand Hotel Excelsior

Reviews of Grand Hotel Excelsior This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Great Siege Road, FRN 1810 Valletta, Malta

#28 of 34 hotels in Valletta

Guests' Choice

Review Score

Based on 1795 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.2

  • Facilities

    8.5

  • Staff

    9.0

  • Value for money

    8.1

  • Free WiFi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 23, 2024

    7.0
    Nice hotel, well placed
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 4 nights

    Not enough variety of wine by the glass in the bar

    Good location, helpful staff, nice size of room, pool

    Stayed in February 2024

  • Reviewed: April 22, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    Nothing really

    Great location, only a short walk to town centre. Great free parking Friendly staff Great pools Great breakfast

    Stayed in April 2024

  • Reviewed: April 22, 2024

    8.0
    Great service, Great location, Great facilities
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted from a mobile device

    It does feel a bit dated in places and could do with a freshen up

    Great location, good facilities, pool, spa etc..

    Stayed in April 2024

  • Reviewed: April 22, 2024

    9.0
    Wonderful location and extremely helpful Staff
    • Leisure trip
    • Couple
    • Superior Deluxe Double Room with Partial Sea View
    • Stayed 4 nights

    The location of the Hotel couldn't be better, with the Bus Station just up the road plus you are with in a stones throw of the City Centre from the Bus Station. The Room was good with a Bath and Shower plus the views from our Balcony were beautiful, looking over the Harbour. The Room we had booked was a Room with a Partial Seaview and it was situated on Floor 7. The Breakfast was excellent with lots of different choices, from a Good Fry up to Cereals and Croissants.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    9.0
    We enjoyed our stay but the steps going up to the city were more than we expected
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 13 nights
    • Submitted from a mobile device

    Breakfast was excellent & all staff were extremely helpful

    Stayed in April 2024

  • Reviewed: April 21, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Double Room with Garden View
    • Stayed 5 nights
    • Submitted from a mobile device

    Bug room, swimming pool

    Stayed in April 2024

  • Reviewed: April 15, 2024

    7.0
    Valletta 0
    • Leisure trip
    • Couple
    • Deluxe Double Room with Full Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    Lots and lots of brown furniture!!!!!!!

    Location brilliant ,good sea views, breakfast excellent plenty of choice , themed meals very good, staff helpful, found the actual hotel dated needs a bit of a revamp, but very handy for all of the sights in Valletta

    Stayed in April 2024

  • Reviewed: April 15, 2024

    8.0
    Very well looked after by fromt staff after I took ill. I cant thank them enough for looking after m
    • Business trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    Noisy tree cuttling from 7am. Cleaner arrived to clean room a 745am woke me up.

    Breakfast is excellent if not a little busy at the counters. Facilities are excellent.

    Stayed in March 2024

  • Reviewed: April 11, 2024

    9.0
    Excellent resort hotel
    • Leisure trip
    • Couple
    • Superior Deluxe Double Room with Partial Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    Not applicable

    Excellent facilities, large breakfast buffet selection, courteous and very helpful staff, ideal location for Valletta and transport yet away from the crowds, great views across the harbour.

    Stayed in April 2024

  • Reviewed: April 9, 2024

    9.0
    Lovely stay would book again
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Partial Sea View
    • Stayed 5 nights
    • Submitted from a mobile device

    Drinks came very slowly indeed when ordered in the bar

    Great sea view room Lovely friendly staff Very clean Great breakfast A quality hotel

    Stayed in April 2024

  • Reviewed: April 9, 2024

    8.0
    A good relaxing stay with plenty of history to explore
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Partial Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    Walk up to the town, (88 steps)shuttle that was advertised only ran twice a day. However downloaded Bolt so could travel for €3 Could have done with an outside eating area as weather was so good

    Position, pools, good room, staff

    Stayed in April 2024

  • Reviewed: April 8, 2024

    8.0
    Lovely location, spacious sunny room.
    • Leisure trip
    • Travelers with friends
    • Deluxe Double or Twin Room with Partial Sea View
    • Stayed 5 nights
    • Submitted from a mobile device

    Concierge service was disappointing. This was our first trip to Malta and we would have appreciated some support on activities/excursions to join. This was not forthcoming.

    The location is excellent, it was so easy to walk into Valetta. The room was spacious and bright. Loved the balcony and sunshine. Friendly turn down service. Room cleaners were outstanding. Excellent breakfast with amazing views over the harbour.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    7.0
    Good location and facilities
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Partial Sea View
    • Stayed 6 nights
    • Submitted from a mobile device

    *The restaurants: À la carte menu restaurant’s menu was not great, limited options and the food we had was very basic.The bar restaurant has many options; however it’s “bar food” so eating in the hotel is not ideal (shame) * Housekeeping: they should have a check list of the items they have to leave in the room every day when they clean, some days we were given face clothes some many others no, we had just 2 small bars of soap (never topped up) for the whole 7 days. ☹️

    Good Location and good breakfast

    Stayed in April 2024

  • Reviewed: April 6, 2024

    8.0
    nice pool site
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    room view

    location too close to center

    Stayed in April 2024

  • Reviewed: April 5, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room with Partial Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    We wasn’t advised when we booked that the swimming pool and around the pool was closed they were getting it ready for Easter .

    It’s a lovely hotel over looking the sea

    Stayed in March 2024

  • Reviewed: April 3, 2024

    9.0
    Wonderful
    • Business trip
    • Couple
    • Double Room with Garden View
    • Stayed 4 nights
    • Submitted from a mobile device

    We had a great time here. Everything was perfect. 👌

    Stayed in April 2024

  • Reviewed: April 3, 2024

    7.0
    Lovely people and really enjoyed the holiday but would not be dra n back for a second visit.
    • Leisure trip
    • Couple
    • Superior Deluxe Double Room with Balcony
    • Stayed 6 nights
    • Submitted from a mobile device

    Decor was outdated and not what we would normally look for in a modern hotel. The breakfast was quantity over quality.

    Pool, space and service.

    Stayed in April 2024

  • Reviewed: April 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Deluxe Double Room with Partial Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    Hotel needs to have some renovations

    Hotel staff was very nice.

    Stayed in April 2024

  • Reviewed: March 31, 2024

    8.0
    A relaxing way to visit Valletta city and Malta in general.
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 5 nights

    The rooms (in particular the bathroom) start exhibiting signs of age.

    The location is perfect for visiting the city center. It is also very convenient to get to the central bus terminal. Very nice and supportive staff.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    7.0
    I enjoyed my stay.
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room - Pool Area
    • Stayed 3 nights

    The room looks outdated and need some modern input. There is no socket at the bedside and there was no iron in the room. They need to put in some modern toilet,as the one in my room drips and looks full up

    The food was good and the location was excellent. It is a walking distance to town centre The staff were very polite and cleanliness was excellent. The room is spacious and the bed is ok.

    Stayed in March 2024

  • Reviewed: March 25, 2024

    7.0
    Lacking
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night

    the bathroom has very little toiletries, the shampoo and shower gel had been used so it was half empty. we had arrived late so no shops were open, all we had was a shaver kit with a blunt razor, a shower cap and used shampoo and shower gel, for a 5 star hotel you would expect new items for each patron. and more toiletries such as a tooth brush etc., like what is supplied at the Raddison. the bedroom had no plugs next to the bed which was frustrating when i wanted to charge my phone as i couldn't use it while in bed. gladly i brought an extension lead but for others it could have been annoying. the worst part for me was that we ordered drinks at the bar and had to wait well over 30 mins which is crazy, even asking the staff over and over where they were, when we eventually got our drinks they got our drinks wrong and my friend had to wait for such a long time just to get some wine, so long that i ended up going to the bar myself to get the wine and still had to wait a while. the tables around us were not cleared of food for ages, the staff didn't know what was going on. we asked if we could pay at a particular till, told yes and then when we got there we were told we couldn't pay there. the manager of the bar (i assumed he was anyway as he was dressed differently to the others) was so rude to one of his staff right in front of us which was very awkward, the barman was just trying to put our order though the till for us to pay for our drinks, and then the manager told him off for serving us and wanted him to put a particular bill through the till. the bar wasn't even that busy, so i don't understand why he had to treat his staff in such a way.

    the room was very large and he bed was comfortable, i really liked the pillows, in all fairness i had a great nights sleep, the locations was very central to Valletta which is good with ample parking. the front desk staff were so friendly. i really liked the bath too as it was very deep albeit small.

    Stayed in February 2024

  • Reviewed: March 23, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Partial Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    No complaints at all.

    Clean, comfortable hotel. Great staff that could not do enough to make us welcome. Brilliant location and facilities.

    Stayed in March 2024

  • Reviewed: March 23, 2024

    8.0
    Facilities and room 919
    • Leisure trip
    • Solo traveler
    • Double Room with Panoramic Sea View and Terrace
    • Stayed 4 nights
    • Submitted from a mobile device

    Shame the pool and beach area still work in progress. Was hoping the private beach was unusable. It was a construction site! I also reported on the first day that the sink in the bathroom had a faulty plug and it did not work. I was unable to use the sink all visit to wash or have a shave. Had to shave in a shower without a mirror. I was informed on the first day that this would be fixed, although this was not repaired during my visit. I was disappointed based on the fact that I had selected a prremier room for my stay and could not use the sink!" The spa area was limited as the sauna, etc, was closed during my visit, and I enjoy a sauna! Would appreciate it if someone could call me back with feedback on my comments, please +44 7789982721

    Location Facilities View from room 919.

    Stayed in March 2024

  • Reviewed: March 21, 2024

    9.0
    Very good but could be better.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Partial Sea View
    • Stayed 5 nights

    The building and decor was dated and needed attention. Similarly the sliding doors both in the room and the spa area needed a bit of muscle to move them.

    Food and service were excellent. The room was spacious and the beds very comfortable.

    Stayed in March 2024

Showing 1 - 25

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