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Reviews of InterContinental Malta, an IHG Hotel 5 stars

St. George's Bay, STJ3310 St Julian's, Malta

#28 of 54 hotels in St Julian's

Guests' Choice

Review score

Based on 647 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.7

  • Facilities

    8.5

  • Staff

    9.2

  • Value for money

    8.0

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 25 March 2024

    8.0
    Great stay!
    • Leisure trip
    • Group
    • Premium King Room with Two King Beds
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was good with a lot of options, all staff that we encountered were friendly and kind!

    Stayed in March 2024

  • Reviewed: 1 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Classic Room with City View
    • Stayed 6 nights
    • Submitted via mobile

    Location

    Good hotel so far

    Stayed in February 2024

  • Reviewed: 28 February 2024

    7.0
    We had a nice time.
    • Leisure trip
    • Family with young children
    • Classic Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    The hotel needs the renovation.The indoor pool was to small.

    The hotel staff was exeptional and very friendly. I would especially like to thanks hotel menager Mrs.Caterine for welcoming us at the recepcion and showig us the hotel so we felt at home. There was also a nice restorant where we had a nice Mediterranean dinner.Mrs.Sanja was very kind recomending us good Maltse wines and desserts.It was nice to talk to her about Maltese history. The breakfast was exellent.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    7.0
    Acceptable.
    • Business trip
    • Solo traveller
    • Classic Room with City View
    • Stayed 5 nights
    • Submitted via mobile

    Old, food

    Clean, good service

    Stayed in February 2024

  • Reviewed: 16 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Double Room with Two Double Beds and Garden View
    • Stayed 3 nights
    • Submitted via mobile

    We had a wonderful few days at the Intercontinental Hotel. What should definitely be mentioned is the incredibly great service in all areas. Seldom experienced such good service. I would also like to say a very special thank you for the incredibly loving gesture, for the birthday surprise from the hotel ♡♡♡ The room service created such a sweet decoration arrangement in the room and then brought us lots of goodies for the children and for me a birthday cake + birthday card and a bottle of Prosecco to toast with. I found that so sweet and appreciative. But now to a few points about the hotel. The breakfast: The breakfast was fantastic. There was everything your heart could desire. I also particularly loved the breakfast corner for children, where there were handmade cake pops, waffles, energy balls for children and much more. The breakfast service staff was fantastic and you felt completely at home. About the room: Simply comfortable and super cozy and clean. To the fitness and pool/spa: A dream for sports fans. Everything your heart desires is there. We used it every day in the morning. Our children were always in the indoor pool. A little smaller, but it was completely sufficient. We couldn't use the beautiful outdoor pool because it was too cold in February. About the location of the hotel: Perfect location in St. Julian. You come out and are immediately in the middle of it all, surrounded by great restaurants, cafes, shopping, bus stops, sightseeing and much more. And finally to the lobby: The moment you enter the hotel you are greeted by the friendliness of the receptionists and staff as well as the impressive design of the reception hall, which made us immediately feel warmly welcome. Thank you very much, dear Malta Intercontinental team - you made it 100%, we felt incredibly comfortable - we will definitely come again and recommend you. Thanks ♡

    Stayed in February 2024

  • Reviewed: 15 February 2024

    8.0
    I is a wonderful hotel ,will defo come again
    • Leisure trip
    • Family with young children
    • Classic Double Room with Two Double Beds and Garden View
    • Stayed 1 night
    • Submitted via mobile

    So , this not to complain , far from it but the pillows where to soft for my sleeping habits , but super cumfy beds 2nd thing , the upper tiles of the indoor pool were dirty. I gave 9 out of 10 for these 2 reasons ,but its a wonderful hotel

    We went for the valentines , we found the room decorated for valentines , after 5 min two very friendly ladies from the staff came with 2 bottles of liquers and full plate of treat , ( hearts made of different types of chocolate) we reallt really appreciated it ..and the staff ? Spot on

    Stayed in February 2024

  • Reviewed: 4 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Premium King Room with Two King Beds
    • Stayed 1 night
    • Submitted via mobile

    I did not have my ID card on arrival at the property and I was not aware that I needed to present my ID card at check in, since given the fact that Im a local I was never asked to present it during check in. I had to walk back to the car park and get my ID since I was not allowed check in without it. I also didnt like the fact that there is no deduction in parking price when parking in the eden parking even though it clearly states on booking site that parking is 100 m to the left in eden car park. It is very misleading and I ended up paying 15 euros parking for just one night.

    Waitress at the club lounge was extremely sweet and helpful dueing breakfast and the chefs during breakfast came and spoke to my kids and also gave them chef hats which made them extremely happy.

    Stayed in February 2024

  • Reviewed: 3 January 2024

    8.0
    Definitely worth the money.
    • Leisure trip
    • Family with young children
    • Classic Double Room with Two Double Beds - High Floor
    • Stayed 7 nights

    The facility is a bit old but still clean enough. The AC and ventilation system in the room could be improved.

    Breakfast is pretty decent. Hotel has great staff and service.

    Stayed in December 2023

  • Reviewed: 1 January 2024

    7.0
    Grear staff but hotel needs renovation
    • Leisure trip
    • Family with young children
    • Premium King Room with Two King Beds
    • Stayed 2 nights
    • Submitted via mobile

    Overall, the hotel is getting really old. We were not expecting this quality of finishes both for the exterior and inside the rooms and bathrooms. Room was very dark and location of lights were not logical. Cheap tiles in the bathroom. Carpet in bedroom looked very old. Pool was over crowded so we left right away. Staff was great but for someone who travels a lot and know good hotels, the reasons i mentioned above make me wanna go somewhere else next time.

    Staff was great, Professionnal and very helpful. Breakfast was also good.

    Stayed in December 2023

  • Reviewed: 14 December 2023

    9.0
    Very good. Would recommend.
    • Business trip
    • Solo traveller
    • Classic Room with City View
    • Stayed 6 nights
    • Submitted via mobile

    Some of the front desk staff were not as hospitable and warm or as knowledgeable as they should have ten as comparecer to almost e dry other dept.

    Superb concierge and bell staff. Excellent spa. Great food and beverage staff ,very clean and full service.

    Stayed in December 2023

  • Reviewed: 4 December 2023

    9.0
    Fantastic hotel with amazing staff and exceptional maid service.
    • Business trip
    • Solo traveller
    • Classic King Room with Garden View
    • Stayed 5 nights

    Not the hotels issue, but St. Julian's is very built-up and not a place I would book if I wasn't there for a conference.

    The welcome was excellent, the staff were lovely and very helpful. A standout was the room maid who was exceptional throughout my whole stay and really looked after me and the room. She was fantastic.

    Stayed in November 2023

  • Reviewed: 17 November 2023

    7.0
    Good
    • Business trip
    • Couple
    • Classic King Room with Garden View
    • Stayed 3 nights

    Don't come at winter time, as they have only cooling in their hotel A/C. Too noisy due to location on party street.

    Their breakfast was nice, and the location of the hotel is good for parties.

    Stayed in November 2023

  • Reviewed: 12 November 2023

    8.0
    Meets expectations, but doesn’t make “wow”. Not for kids.
    • Leisure trip
    • Family with young children
    • Classic Double Room with Two Double Beds - High Floor
    • Stayed 3 nights
    • Submitted via mobile

    We were able to swim in the sea , but pools were very cold for our baby (Early October). Should be mentioned that you should not be expecting crystal clear seas like Greek and Turkish waters. The quality of furniture and kitchenware at the beach was not very much like intercontinental quality. The hotel entrance is in great condition, but some rooms and common areas need repairs and improvements, as there are traces of wear out. If you are looking for a nice room, you should book one located at 15th floor or above. Kids are not allowed at the rooftop pool on the weekends. We were instructed to go to the pool located downstairs, which had too much construction noise and limited views. Also, there are major construction sites in the area, making noise and disrupting wheelchair access around the hotel. However, if you are not going to carry a baby carriage or a wheelchair, no problem at all.

    Staff is extraordinary! It’s been a long time since I have experienced such a great welcoming, helpful and kind hotel staff in Europe. 10/10. Breakfast is very good, and the seafood restaurant is worth having a dinner. Location is at the heart of the nightlife, walking distance to Portomaso. Rooftop pool has great views and nice burgers are served.

    Stayed in October 2023

  • Reviewed: 6 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Classic Double Room with Two Double Beds and Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Unfortunately, the hotel is at the centre of large-scale construction in the neighbourhood. The indoor pool was rather cold when we used it and the place was noisy.

    Large hotel with many facilities, including very good restaurants. Room facilities were very good too, including the welcome sweets, which were a pleasant surprise.

    Stayed in November 2023

  • Reviewed: 31 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Double Room with Two Double Beds - High Floor
    • Stayed 3 nights
    • Submitted via mobile

    There was no plug in the bathroom. So I had to use a hairdryer in the bed room.

    The view from the room was great. We loved the balcony. The room was well cleaned and organized. Of course, the room was big enough! Especially, location was amazing. Very convenient and easy to find great restaurants nearly!

    Stayed in October 2023

  • Reviewed: 30 October 2023

    8.0
    A decent hotel for people looking for a not-so-quiet vacation.
    • Leisure trip
    • Family with young children
    • Premium King Room with Two King Beds
    • Stayed 4 nights

    The entire hotel building appears aged and in need of an upgrade. While I can tolerate the paint peeling from the walls facing the garden (given the effects of sunshine and a southern climate), the cracking and bubbling paint in the bathroom should be addressed promptly. Additionally, the sink in the bathroom had noticeably dirty edges. I'm unsure if the cleaning staff has noticed these issues, but they could be easily resolved within a few minutes. We encountered an issue with breakfast. While there was a decent variety of food, the problem was that the food on the serving tables tended to be cold. This issue arises from the fact that the served food is placed under lamps, rather than being kept in heated marmite chauffantes. We sincerely hope that this matter will be addressed. I was disappointed that there was an espresso machine in our room, attached to the table, but unfortunately, there were no coffee capsules provided. I would have been more satisfied if the hotel had a parking solution for visitors with (rental) cars. There is a parking garage just 150 meters from the hotel, but with a daily fee of 15€. For tourists who need to drive in and out multiple times a day, it becomes quite inconvenient to pay each time for parking. Ideally, the hotel could provide a parking card for customers and charge for parking at the hotel reception during checkout, perhaps with a decent discount :) PS: While there was a designated line in the bathroom for drying swimsuits, they didn't dry overnight, likely due to the absence of heating, either in the air or on the floor in the bathroom :(

    We stayed in a family suite on the 7th floor. The room was spacious enough for 2 adults and 3 kids, with two wide beds and an additional one on the couch. The tiny balcony faced a busy and crowded street with an active nightlife, so people who are not accustomed to noise might find it a bit too noisy. However, it didn't bother us, and we even found it quite fun to observe the bustling street activity. We appreciated that breakfast was served on the same floor at Opal Lounge, just a 40-second walk through the garden, crossing a charming bridge over a pond with koi fish. It was a wonderful experience that they served fresh waffles and pancakes for the kids. The poached eggs and Eggs Benedict for the adults were absolutely delicious. We were pleased to find a wide variety of places for quick snacks right next to the hotel, including options like smoothies, ice cream, burgers (Hugo's!), and drinks. There were also a few pubs and restaurants nearby, although we didn't have the chance to visit them. There's a private beach club for hotel visitors located just 150 meters from the hotel. We had the opportunity to visit it on our last morning, and looking back, we realize it was a mistake not to do so earlier. Given how lovely and convenient it was, we should have enjoyed it sooner. In addition to all these amenities, the staff was exceptionally pleasant. They were consistently polite, friendly, and helpful. We would rate the team a perfect 10 out of 10

    Stayed in October 2023

  • Reviewed: 8 October 2023

    8.0
    Really nice hotel in a really weird location
    • Leisure trip
    • Family with young children
    • Classic Double Room with Two Double Beds and Garden View
    • Stayed 2 nights

    The location of this Intercontinental (and other 5-star hotels in the neighborhood, like the Hyatt or Westin) is really the weirdest I have ever seen. Right behind the hotel are the club scene and the red light district ... Also, the hotel is currently surrounded by construction. The latter is the result of an almost mini-Dubai-like boom, the former grew around these hotels over time. All not the fault of the hotel, but of an, apparently, greedy and uncoordinated local administration. Feeling really sorry for the really fantastic staff at the Intercontinental. Practical advice for other travellers: ensure that there is no more construction going on and make sure to get a quiet room if you are a light sleeper and ensure that you never turn 'right-right' out of the hotel if you are with kids ...

    A great shout-out to Katerina, the Guest Relations Executive - she really made all the difference during our stay and is the best I have ever met after travelling ~60 countries! The first 24h were very disappointing for us (see below), but Katerina not only sympathized with our grievances, she provided us with a solution, esp. quiet room / environment we were craving and, hence, allowed us to enjoy the facilities (3 pools, great gym, ...) and our stay overall!!

    Stayed in October 2023

  • Reviewed: 4 October 2023

    8.0
    5 stars to Katerina and Timur for the excellent service give to myself and friends
    • Leisure trip
    • People with friends
    • Classic Double Room with Two Double Beds - High Floor
    • Stayed 4 nights
    • Submitted via mobile

    Full A/c around the hotel

    Hospitality was amazing Katrina went above and beyond to meet our needs we would definitely visit again and also our waiter Timur at Skybeach was an amazing waiter polite,smiling and very respectful give both of these members of staff 5 star for the excellent customer service. Thank you so much

    Stayed in October 2023

  • Reviewed: 21 September 2023

    8.0
    The location not suitable for families
    • Leisure trip
    • Family with young children
    • Classic Room with City View
    • Stayed 6 nights
    • Submitted via mobile

    Location

    The food was good

    Stayed in August 2023

  • Reviewed: 16 September 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Classic Room with City View
    • Stayed 7 nights
    • Submitted via mobile

    sound isolation in the room was poor: I could hear a person next door snoozing their alarm clock for 1.5h (starting 5am till 6.30), the music they listened to, the staff in a corridor chatting so if one is a light sleeper - that’s a buzz kill.

    Stayed in September 2023

  • Reviewed: 13 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Double Room with Two Double Beds and Garden View
    • Stayed 4 nights
    • Submitted via mobile

    Too slow to react to special requests like fixing telefone and getting rid of ants.

    Friendly staff.

    Stayed in August 2023

  • Reviewed: 3 September 2023

    9.0
    Comfortable luxury stay
    • Leisure trip
    • Family with young children
    • Classic Room with City View
    • Stayed 1 night
    • Submitted via mobile

    High summer is very very busy in this location - so prepare for crowds and noise. Pool music was non stop

    Great location and staff are exceptional

    Stayed in August 2023

  • Reviewed: 27 August 2023

    9.0
    5 stars service!
    • Leisure trip
    • Family with young children
    • Classic Double Room with Two Double Beds and Garden View
    • Stayed 5 nights
    • Submitted via mobile

    Reception manager responded quickly to our request. Staffs were well trained and professional!

    Stayed in August 2023

  • Reviewed: 21 August 2023

    7.0
    It was average and not cheap at all
    • Leisure trip
    • Couple
    • Classic Room with City View
    • Stayed 4 nights
    • Submitted via mobile

    There is no space around the pool. The staffs who helped us with the activities and attractions in Malta recommended on a very bad day tour . The water temp in the shower changed from hot to cold and again

    The location was good and food served in the breakfast and over the restaurants were very good

    Stayed in August 2023

Showing 1 – 25

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