The food. Some of the vegetarian options were overcooked.

Stayed in May 2023

The buffet breakfast was a bit boring. They could provide a better selection of fruit and provide pots of coffee. The water in the sea was slightly murky, but that could be because it's at the mouth of a river. We didn't have a car and felt a bit isolated. We took a hotel taxi to a town 10 minutes drive away, and he charged us appropriately €50 return, which was shockingly expensive. Definitely hire a car if you're planning on travelling around the island. We were on B&B rate but ate lunch and dinner there most days. This worked out very expensive in the hotel as there are not many local independent restaurants in Balaclava, which we could have visited instead.

Rooms were spacious and well equipped. The grounds were very pretty and well maintained. Staff were friendly and accommodating. Evening entertainment was good. The pools were perfect as there was a large shallow pool, which was nice and quiet. It's especially great for kids who can't yet swim. There was also a shallow, covered section of this pool for babies and toddlers. Good selection of free water activities like kayaking and SUP etc.

Stayed in April 2023

Some staff need to be trained better i.e., by training to show hospitality they tend to be super slow in explaining and it gets frustrating so next time appreciate less bikering get straight to the point and move on. The wash room were a challenge as well! didn’t like it all!!!

Big room and some waiters were very nice

Stayed in May 2023

We did not like loud and smelly maintenance work

Room in loft style surprised us positively and as well the large size. We loved garden of the resort and how silent environment was even though number of guests. We very much welcomed variety of restaurants offered within the rate and excellent food. We liked water sports equipment was included as well. Guests don’t need to worry about caring cash as all was paid on the room.can feel secure within the resort.

Stayed in April 2023

We selected this property because we were under the impression that the family suite has a 'separate living space' for the children and we would be able to close the sliding door between the bedroom and lounge area serving as the childrens' bedroom to enjoy privacy at night. In reality, however, there are massive gaps in the wall between the two 'rooms' with light and sound shared as if it was one open plan room. This was a major inconvenience and should serve as a warning to prospective guests wanting a sleeping area for the kids separate from the parents'. We also experienced issues with the aircon leaking, but it was eventually attended to after mentioning the issue in the 'first impressions' feedback solicited by the resort. Finally, we found the options available on the 'all inclusive' plan limited (eg no fresh fruit juice).

The resort has great access to the beach where we were able to get available deck chairs without any hassles. There is a nice childrens' play area with jungle gym etc and the restaurants serve quality food. We were able to get restaurant bookings for every night of our stay from day 3. The staff are excellent and went out of their way to address issues that we encountered during our stay.

Stayed in April 2023

prefer a bigger beach front and more explanation of how the restaurants work.

Although there is an inclusive option they maintain high standards and don’t sacrifice quality over quantity. There are 3 bars, one on the beach, one by the pool and another lounge type bar. There is a strong commitment to sustainable/ eco friendly practice. Even the key cards are made from bamboo. The gardens are very tropical feeling.

Stayed in April 2023

No seeds or nuts available at breakfast.

Food was excellent in pretty much all the restaurants we used.

Stayed in April 2023

downside was we had family room which was right at the other end of the hotel, it took good 7-8 min walk to all the facilities

every thing was nice , staff were exceptionally good , very helpful always smiling. just to name few Preetisha, Bhusan at concerige were excellent, as we were vegetarians there was lot of choice, mr Singh the chef was good made lovely Indian food . i would recommend it to people

Stayed in April 2023

The hotel is a bit old. While the outside area is really beautiful, depending on which room one gets there can be quite significant deterioration, especially in the bathrooms.

We had mostly a great time in the hotel. It is a great place for families with multiple great pools and a nice beach without stones. There are games and swim utensils to get for free, Kayak, Pedal Boat and more. The restaurants are good with the Horizon being our favorite. The staff overall is stellar and always attentative and nice and friendly. We had an initial prepared booking for the different restaurants already so we could try all of them and were also able to shuffle some bookings around. Restaurant booking should be your priority though after arrival to ensure you get what you want as the spots fill up quickly. We had a rental car and the hotel is located very nicely in the upper part of the island making it easy to visit all northern sights quickly.

Stayed in March 2023

Huge, impersonal resort. You can have your room 400 m away from the reception and 500 m away from the beach. Small beach close to the mouth of a river. Translation: water is muddy and dirty. Although the beach itself is nice, I had the worst water experience in Mauritius.

Best breakfast and dinner options. Really big rooms.

Stayed in March 2023

Nothing less, despite the criticism, I must say that the price-quality ratio is excellent. We had an allinclusive, it is worth buying it. disappointment of the room Mould on lamp- staff sorted it out Poorly cleaned bathroom- staff resolved Uncomfortable mattress- my back hurt- room 1126 Toilet smell next to the Bistrot restaurant by the elevator-all the time Ugly beach, sea. Right next to the beach a brown river flows in and the beach suffers a lot. The photos of the beach and the colour of the sea absolutely do not match the photos from the hotel- disappointing.

excellent staff excellent pools and environment excellent food and drink without exception Nothing less, despite the criticism, I must say that the price-quality ratio is excellent. We had an allinclusive, it is worth buying it.

Stayed in March 2023

The room had a very musty smell to it & is a little outdated for the price, but it is still nice. Limited parking at times

The service, food, cocktails & all around service were great. If you're only staying for a few days, I would recommend seeing if you can call & book a restaurant you want in advance. We didn't get to eat at preferred restaurants as by the time we checked in & went to book they were 'booked out'

Stayed in March 2023

Unfortunately the cleanliness was not very good 8/10. And also the river near the hotel when it rains it creates a dark/dirty water. .

The resort is beautiful. The staff was very kind and very polite. Acash - hello :) The towels were at the beach, the sunbeds - very good. The room is big. A lot of food at the restaurants. Recommend the Italian restaurant :) A lot of activities at the hotel.

Stayed in March 2023

room dirty

amazing staff

Stayed in February 2023

The lack of waiters checking in to see if we required anything, and the cleanliness of certain areas, especially the baby chairs.

The resort has a variety of activities and restaurants to pick from which makes it convenient to stay in.

Stayed in March 2023

We did get bugs coming into the room a bit but somewhat to be expected with the location.

Location felt a bit more secluded and private but still part of a beautiful natural setting.

Stayed in February 2023

The rooms were not that well-stocked and we had to request for basic items like hair conditioner and body lotion, the latter of which they did not end up providing after having us wait for quite some time following our initial request. Coffee, tea, sugar and corkscrews also had to be self-obtained from the lobby area. The staff also could be better trained as we had to be constantly passed on to senior staff for basic questions like corkage rates.

We came here for our honeymoon and the management surprised us by offering us a candle lit dinner by the beach on our first night there. It was a three course fine dining meal and the food was delicious, from the starters all the way to their desserts. Overall, the hotel was better than most, if not all, of the four star hotels we've stayed at. The rooms were large and spacious and the facilities were all well-maintained even though the hotel has been around for awhile. There was a lot of variety for breakfast, from international to local Mauritian food. We enjoyed kayaking up the river and paddle boarding in the sea, which was open and calm and the beach also had plenty of beach chairs for sunbathing. The hotel was also located less than half an hour from Port Louis and Grand Baie and is a great base to explore the North, but make sure you have a car. Great hotel!

Stayed in February 2023

There are tiny tiny ants everywhere, but this is something very difficult to fight with in such a climate. You just get used to it :-)

Amazing choice of food for breakfast and dinner (I was on half board), three swimming pools and beach just in front! Very good facilities, whether for families or couples. Very friendly and hard working staff.

Stayed in February 2023

extremely well designed landscape, large rooms, very wide choice of restaurants and generous all inclusive. Great breakfast selection. The staff were friendly and helpful. overall eco friendly ethos clearly a well embedded culture

Stayed in February 2023

staff was very nice and helpful good restaurants nice beach

Stayed in February 2023

Annoying sellers at the beach, terrible wifi connection, uneasy orientation after arrival.

Large swimming pools, plenty of sunbeds at the beach and pools, a variety of food options, relaxing zones, water activities, and privacy of the hotel complex.

Stayed in December 2022

we couldn’t eat at other restaurants in the resort, they were closed. because of the river nearby the resort, the water is with mud. no clear water! The play ground was clised most of our journey… We’ve got gastro-enterocolita because of the water that they gave us to drink.

the resort is nice, the pool is also good.

Stayed in January 2023

Bathrooms were poorly fitted, dirty and shower smelt of damp. Grout and tile didn’t look like it had been cleaned in a while. Had a few gecko & insect visitors. Bedsheets were also stained on two occasions we had to ask housekeeping to change them after the room had been ‘cleaned’. The food at the main buffet was ok (saved by the fresh egg stand) and limited for breakfast and dinner. Except for the Indian/ Mauritian food which was fantastic but if you don’t like it there isn’t much else. The main part of the hotel is quite small and feels a little cramped - if you’re planning to be out and about in the day then this isn’t a big deal. Pool isn’t enticing at all but nice to look at and feels more like a water feature as opposed to an actual swimming pool.

The size of the rooms were great and the individual restaurants had amazing food (stayed half board and ate at Kot Nou, Atavola & Ming). The lobby was lovely and the use of free drinking water fountains with water bottles was good (deposit for bottle required but returned upon checking out when you return the bottle). Staff were lovely. Great range of water sports and activities

Stayed in January 2023

need some Maintenance

the authenticity

Stayed in January 2023

The hotels are isolated so you need to take a taxi to get to the store where you can buy supplies such as headache tablets, OB, withdraw money, snacks. Some can be solved by walking the beach to other hotels. You withdraw money at the reception and it becomes costly. If you go with your family, keep in mind that the animal keeping on Mauritius is cruel. Puppies and kittens are dumped and mistreated. Animals are mistreated and you see this everywhere along the roads and in the communities.

Nice hotel / resort for families as there are several pools, beachfront, play area for children, beach / water activities, tennis, gym are included in the hotel cost. Large area belonging to the hotel and nearby hotels where you can also use other activity opportunities. The hotel has dogs that they sterilize, vaccinate and give food. Wish more hotels could make this effort so much credit for the effort they are making. Nice resort for families. We had a great stay with memorable excursions and relaxation. Wouldn't have gone here if I didn't have kids, though. Some of the staff raised the experience, especially Mozahir and a + that the hotel provides food and shelter" to straydogs.

Stayed in January 2023