calle allende 284, 48300 Puerto Vallarta, Mexico
#23 of 135 hotels in Puerto Vallarta
Guests' ChoiceBased on 149 hotel reviews
8.6Cleanliness
8.9
Comfort
9.0
Location
9.3
Facilities
8.3
Staff
8.9
Value for money
8.4
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 18, 2025
Marques
United StatesQuiet and conveniently located. Felt like I was the only person staying here
Stayed in May 2025
Reviewed: June 4, 2025
Grace
CanadaThe only downside was a power outage for 2 hours when we first arrived but that wasn’t the properties fault! There was a thunderstorm and it came back on eventually so no complaints
Great location, close enough/walking distance to the Malecon, romantic zone and all the busy parts but still so quiet at night and noise wasn’t an issue. Front desk staff were so helpful and friendly, and the pool was also amazing. It gets midday- afternoon sun and was clean and basically private as no one else used it during our stay
Stayed in June 2025
Reviewed: June 2, 2025
Chandayut
United StatesThey don't have a coffee maker in room.
Private parking. The hotel is a few blocks from the malecon. The bed was really comfortable. Very nice staff.
Stayed in May 2025
Reviewed: April 27, 2025
Laura
MexicoReception staff, the lady was really nice but the man wasnt as friendly as her. But overall very happy with the place.
Clean, good location and comfortable. Room is bigger than expected.
Stayed in April 2025
Reviewed: April 22, 2025
Gilles
CanadaIt would have nice if I could have left my small piece of luggage at the front desk for an hour or so without having to be charged $500 pesos...so I took my luggage with me when I checked out!
First thing was the delightful and kind lady at the desk Marta...i asked if they could put a small fridge in my room and a short time later it was done. I liked the quietness of my room and everything was what I was hoping for. I will definitely be coming back next year!
Stayed in April 2025
Reviewed: March 17, 2025
Joseph
United StatesNo refrigrator in the room which is inconvenient. There is only hot water for tea available in the mornings.
Great location, nice spacious clean rooms
Stayed in March 2025
Reviewed: March 4, 2025
Starla
CanadaThe wifi was terrible except for at pool. Pool wasn’t heated. Wish they offered complimentary water jugs on each floor to refill water bottles as they do at other hotels. Also complimentary coffee in the am(not instant) would be nice.
Smaller hotel which we loved. Very clean and modern. Staff was very helpful and location was perfect in Centro. Also very quiet. Beds very comfortable.
Stayed in February 2025
Reviewed: March 1, 2025
Wendy
CanadaThe kitchen wasn’t very well stocked And one air conditioner wasn’t working properly
Location and cleanliness
Stayed in February 2025
Reviewed: February 26, 2025
Alejandro
MexicoI did not like the attitude from the man who is at the front desk. He looked tired or angry at times. It is not a good attitude from the front desk staff. I totally dislike him. The price is expensive for the uncomfortable beds, quite hard to sleep. There was a lot of noise at nights, you are not able to sleep properly. If you requiere something is not possible because the front desk is gone at 11 pm. Not to mention the woman at the same place had a really nice and friendly attitude, totally different from the man called israel. Cold water is not an option when you want to wash your hands. It doesn’t flow well.
I liked the location from the hotel.
Stayed in February 2025
Reviewed: February 20, 2025
Chris
CanadaCheaper
There was no breakfast available
Stayed in February 2025
Reviewed: February 17, 2025
Juliane
United StatesVery clean and secure hotel with helpful and professional staff. Comfortable bed, and perfect for our needs.
Stayed in February 2025
Reviewed: January 12, 2025
Catherine
United StatesNo in room amenities and cable tv didn’t work
Beautiful and great location
Stayed in January 2025
Reviewed: January 12, 2025
Norma
United StatesRoom was sparse - no closet to hang clothes, no hooks at the sink to hang a toiletry bag or towel.
Room was spacious. Bathroom updated
Stayed in January 2025
Reviewed: January 9, 2025
Michele
United StatesClean and great location. Staff was wonderfully helpful
Stayed in January 2025
Reviewed: January 5, 2025
Melissa
United StatesWe liked the property!
Clean, super friendly and helpful staff, and spacious for my group! Great amenities, and a great location to walk around and explore.
Stayed in December 2024
Reviewed: December 28, 2024
Leah
CanadaFor the price, we would've appreciated some kind of fridge in the room and better coffee. There exists a station with instant coffee and hardened sugar on the second floor. So many cafes in the area, not a big deal. Beds/pillows firm. Distinct yet tolerable odour of sewage gas emitting from the shower drain. Small complaints within a pleasant overall experience (◍•ᴗ•◍)
One of the cleanest hotels I've ever seen. This is an elegant, modern boutique hotel. Tasteful decor in lobby, hallways, room. Great pool (the smaller part is not a hot tub, fyi, but slightly warmer than main pool). Pool area was so pleasant to lounge in. Fast elevator. Spacious, comfortable rooms. AC worked well. Staff were friendly and accommodating. Fantastic location, close to the Malecon and countless restaurants. Nice balcony to take in the views. We would definitely return.
Stayed in December 2024
Reviewed: December 26, 2024
Rachel
United StatesI would have LOVED a refrigerator in my room to keep some cool drinks but there is a corner store just next do the hotel so it's easy to pick up a cold drink there.
If you're interested in staying near the Malecon, this is a great spot. Just 3 blocks to the strip. I loved walking along the ocean every day and would eat dinner in the Zona Romantica and then stroll back to my room in the warm evening. The room is simple but comfortable, the staff friendly and the location great.
Stayed in December 2024
Reviewed: December 9, 2024
Heather
United StatesOverpriced.
Location close to the center. Walkable. Good sized room.
Stayed in November 2024
Reviewed: November 13, 2024
Tatiana
United StatesWe were in the center of Malecon which made it perfect
Stayed in November 2024
Reviewed: July 31, 2024
Jazmin
United StatesN/A
Location .
Stayed in July 2024
Reviewed: May 4, 2024
Sergio
United StatesWe stayed in room 13. At night, there was a persistent humming sound that was not loud but was just annoying. Perhaps the sound originates from the next-door AC system and vice-versa.
The staff was professional, polite, and courteous. The hotel was extra clean. The pool is perfect.
Stayed in April 2024
Reviewed: April 6, 2024
Heather
United StatesThere was construction going on but that is not the hotels fault.
I liked the location of the hotel. The place was very clean and the staff were very friendly and helpful.
Stayed in March 2024
Reviewed: March 27, 2024
Karen
United StatesCould’ve had real coffee instead of instant. But not a big deal.
Clean, good location, nice pool , balcony
Stayed in March 2024
Reviewed: March 18, 2024
Marilyn
United StatesThe ONLY thing our room needed was a mini-fridge so we could store leftovers and cold drinks.
The location was perfect for getting to all the fun areas on foot- the Malecon, Zona romantica, good restaurants OFF the beach. Staff was very friendly and helpful when we asked for extra towels and such. Pool area quiet and unpopulated.
Stayed in March 2024
Reviewed: March 4, 2024
Kyler
CanadaThe wifi is the rooms is not great. If you’re working remotely at all and need to take a video call you have to go down to the lobby.
Good location in Centro, walkable to bars and restaurants and the beach. Cute pool. Helpful staff and felt safe with security. Room was clean and had good AC.
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content