Price little high for value of room and not a lot of amenities was good but not not excellent

Location

Stayed in February 2024

The location from the beach and local establishments was great! The free breakfast was nice too.

Stayed in March 2024

Breakfast poor, coffee and warm bread (toast). Grounds well landscaped, wish they would pick up cigarette butts. Staff late to open twice. Always waited long at reception for them to appear.

Location best on the island. On the beach, close to shops and restaurants. Nice pool.

Stayed in March 2024

Larger television.

Location, water coolers, pool, cleanliness. We like the garden.

Stayed in February 2024

Small pool

Location - clean

Stayed in January 2024

Showers I feel I should have been given a discount on my room because of the shower not working right

Location, staff.

Stayed in September 2023

Absolutely no water pressure in showers. Had to use pitcher to get water from sink to take a bath...

Great location, breakfast, golf carts can be rented on site

Stayed in September 2023

Shower head didn't work in both our rooms. Didn't look like it was something major to fix but it would have made a difference for us, you need to shower on a hot day. Staff was very nice when you could get them, they stayed behind the wall, they were probably busy but they don't stay long at the counter (probably air conditioned behind the counter)

Location is great because it's next to the beach. Nice having the drinking water on the hallway :) Restaurants are close by Air conditioner worked great! Great to have the golf car rental at the hotel. Liked the swimming pool!

Stayed in August 2023

We didn’t use the voucher that was offered for a morning coffee.

The position of the hotel right on to the North beach was simply amazing. The hotel was only a very short safe walk to the Main Street for bars and restaurants.

Stayed in August 2023

The bathroom was pretty bad. Lots of corrosion on water faucet, smelled bad.

Cold A/c in room

Stayed in August 2023

When I have visited wi-fi has only been available in the pool area / reading nook and Buho’s cafe, which is not ideal

The location of this hotel is unbeatable for access to the beach at Playa Norte as well as shops, bars and food outlets. The more modern Castle Rooms I have stayed in are spacious and airy while the Ground Floor / Cabanas have lovely rustic decor and charm. Both are very reasonably priced compared to the fancier places nearby

Stayed in July 2023

We arrived on a rainy day - litterly faeces came up the drains and there was a smell of .... in the whole area. I think there has been a lot of bacteria in the water the following days. The hotel is simple, you get what you pay for. Service is OK and reasonably engaged. We didn't use the pool - but it looked nice.

the hotel has a very good location, if you are into beaches with luxury yachts and American tourists drinking Corona at the water's edge :-) (not a bad word about that, I fully understand it is ideal to go on holiday to Isla Mujere and relax with a beer - we're just not used to see that in Europe). There was a station with free drinking water supply. I think that's good style. The breakfast that was included was simple, but nice - and served in a fantastic beach restaurant.

Stayed in July 2023

Not in any way bad, but: The refrigerator wasn't working. The safe was broken, therefore wasn't able to be used. There were only two regular towels and one walk out of shower towel. There should have been two other smaller towels. The shower was a hot mess - we stayed in room 14 and the shower head needs to be removed and replaced with a new one. Shower spray went everywhere! Water got warm fast otherwise. I would have liked a door mat inside the front door to wipe the sand off of our feet - we tried but still brought in a lot of sand which made it hard to walk on bare footed (no biggie, just a small suggestion)

The room was super clean and bright. The bed was very comfortable and the location! WOW! The best location.

Stayed in July 2023

No Wi-Fi in the rooms, only at the lobby area. Website says breakfast included, should say limited continental breakfast included. Pool was out of commission during our stay, and you could hear construction noise coming from an adjacent room ALL day long.

Excellent location just steps from the beach. Comfortable room.

Stayed in May 2023

I did not like how antiquated the Castle Room was for the price. The mattress was ok but not so comfortable. The sheets were stained, although clean. The room "The Castle" was VERY Basic, it was just an open room with VERY old furniture and built ins inside the bathroom area.. The tv was from the stone age and they do not offer wifi. Basically, it was a no frills room with a balcony for a very high price. I did not like the fact that the property would keep half of the cost of the intended stay, even if one attempted to cancel 1 month before the date of travel. For example, my stay cost $900. I tried to cancel 1 month prior and I was told that I would pay a fee of almost $500. That is ridiculous, but my fault because I did not read the Properties Cancelation Policy. PLEASE NOTE: The hotel itself was always clean, the staff was great, the food in the kitchen smelled good and the staff appeared to work flawlessly. My dislikes are solely based on the room, its cost and cancelation policy.

The area as far as location from the beach was great; however, it is an extremely high tourist area. I liked the balcony, which faced the sunset. The housekeeping staff, maintenance and restaurant staff worked efficiently. My room was always clean and smelled good. The concierge was very politely and professional. My check in and out went fast and smoothly.

Stayed in May 2023

nothing really

close to beach and town

Stayed in January 2023

the beds weren’t the comfiest

location. staff were very friendly

Stayed in January 2023

AC was super noisy, no hot water, no face cloths or hand towel

location, quiet

Stayed in January 2023

Fridge wasn’t working

I’ve stayed here three times now - it’s location is superb and price is good. it’s right by the beach and a very short walk to town so you really dons need a lot of facilities. The Garden next door is excellent for breakfast and lunch too. It’s a little outdated but doesn’t really matter as you’ll spend all of your time outside other than to sleep

Stayed in October 2022

bathrooms

location

Stayed in January 2023

Cons: Very primitive accommodations. Rooms and furniture look like something out of the 60's. Very small room, which may be ok for some.

Pros: Location is perfect. Right on beach and close to everything. Beautiful grounds. Room was nice and cold.

Stayed in October 2022

Difficult to get in swimming pool for elderly people

Located on North Beach!! perfect

Stayed in October 2022

Hotel is extremely outdated. there was mould on one of the walls in the room and the air conditioning unit only fixed on one temperature which was freezing.

Excellent location - right beside the main entrance to Playa Norte! The grounds of the hotel is lovely with lots of plants.

Stayed in July 2022

Can hear noise from the town. No frills rustic… not for the complainers.

Right on one of most amazing beaches in the world! You don’t rent a car on this island just walk everywhere, r I’ll shops and restaurants. Beautiful garden setting. No frills rustic not for the complainer type. Clean, safe, comfortable, there was a safe in the room.

Stayed in June 2022