Guillermo Gonzalez Camarena, 300. Centro Ciudad Santa Fe, 01210 Mexico City, Mexico
#109 of 541 hotels in Mexico City
Guests' ChoiceBased on 278 hotel reviews
8.7Cleanliness
8.9
Comfort
8.9
Location
9.2
Facilities
8.6
Staff
8.9
Value for money
8.7
Free WiFi
8.3
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End of dialog contentReviewed: 31 March 2024
R
MexicoMy only complaint is that they charged my credit card a special verification fee, but after letting staff know they took care of it right away and the charge was eliminated.
This was a great, two-day stay. I booked a junior suite with a hot tub and everything was perfect. I love that the hotel has a spa section upon request (which I of course used). The staff was super kind and efficient.
Stayed in March 2024
Reviewed: 25 March 2024
Jenyffer
MexicoLocation and clean
Location, service,
Stayed in March 2024
Reviewed: 24 March 2024
Raul
MexicoAlthough staff were always very kind, they were not necessarily efficient. Upon checking in, I requested a room change because mine didn't have plug sockets next to my bed. I had to come down to the counter twice because no one answered the phone. The problem got fixed, but it took like 40 minutes. They also didn't want to initially honor the 10% discount for food and drinks that Booking.com offered and I had to send them a confirmation email indicating that was the case. Food is definitely overpriced (seems to be a problem with this hotel chain). Nonetheless, the hotel is a beautiful property and these were just minor inconveniences. I would stay here again.
The room was spacious, with a comfortable bed, a large bathroom and a nice view of the Santa Fe neighborhood. I appreciated the free bathrobe and slippers. I had a great night's sleep.
Stayed in March 2024
Reviewed: 13 March 2024
Javier
ColombiaPillows and bed sheets can improve a bit
The Hotel is very well located in Santa Fe, the room and the bed are comfortable. Parking availability, although they charged you for the day, is also a positive point from a convenience point of view! Staff is friendly and always open to help!
Stayed in March 2024
Reviewed: 5 February 2024
Bernardo
Mexicorooms are big and comfortable
Stayed in January 2024
Reviewed: 2 February 2024
Alan
MexicoThe only issue I had was the wifi, and when I asked the emploies they told me they would look into it and after 3 days I had no answer. The wifi war super bad.
The rooms are nice, the emploies nice, it all looked nice and confortable.
Stayed in February 2024
Reviewed: 1 February 2024
Juanita
United StatesCarpet in rooms need to be updated
Location and staff excellent
Stayed in February 2024
Reviewed: 20 January 2024
Blanca
MexicoElegante, confortable y hermoso hotel
Stayed in November 2023
Reviewed: 24 December 2023
Patricia
GuatemalaDetails, when cleaning up the room, they didn’t take care of details like organizing shoes, organizing bathroom and cleaning up properly. We, as costumers, expect more from a brand known as Camino Real.
I really enjoy my room, spaces are well designed. I love the kindness of the concierge , all of them we very thoughtful.
Stayed in December 2023
Reviewed: 28 November 2023
Erick
MexicoGreat location with walking distance to some malls and restaurants.
Stayed in November 2023
Reviewed: 20 November 2023
Jacinto
PortugalThe shower wasn't functioning ideally; it couldn't switch from the top to the handheld shower. Additionally, there were construction activities outside the hotel during the night on the last night, making it challenging to sleep.
The hotel was very nice. Almost everything was perfect.
Stayed in November 2023
Reviewed: 16 November 2023
Antonio
MexicoNo coffee/tea facilities in room Elevator were quite slow this time Restaurant terrace needs a refresh
Air conditioning Large Luxury rooms with excelente airconditioning ( all night ) Nice neighborhood Very nice hotel design quite atractive and impressing Service is first class Restaurant food is quite good The terrace need updating and more life also lobby bar lacks atmosphere
Stayed in October 2023
Reviewed: 12 November 2023
Andy
United KingdomNothing
Very comfortable beds. Great venue for a conference. Good gym.
Stayed in November 2023
Reviewed: 4 November 2023
Hector
JapanVery rude staff, ignoring customer service, unclear answers when asked doubts about the room.
Nice location. Spacious. Clean.
Stayed in October 2023
Reviewed: 15 October 2023
Hector
United Arab EmiratesIt would be better if they had a Nespresso machine in the room
Nice, comfortable, excellent location
Stayed in October 2023
Reviewed: 21 July 2023
Timothy
United StatesRoom a bit small, but perfectly acceptable
Clean, modern and close to everything
Stayed in June 2023
Reviewed: 14 July 2023
Danielle
MexicoThe gym smelled very weird.
Very comfortable and friendly staff.
Stayed in July 2023
Reviewed: 11 July 2023
Elena
SpainNo kettle in the room
Spacious rooms, good food, helpful staff, great views from the 7th floor
Stayed in July 2023
Reviewed: 9 July 2023
Christian
Mexico- a coffee maker would have been nice to have in the room - complimentary water in the room is good, but the bottles are very small - a small table to go with the resting chair would have been nice
- comfortable beds - well equipped bathroom
Stayed in July 2023
Reviewed: 9 June 2023
Maria
Mexicoeverything ok
clean and good price
Stayed in May 2023
Reviewed: 21 May 2023
Janet
United Statesyou couldn't walk to other restaurants
Breakfast was excellent, fresh, organic eggs. Fresh juice
Stayed in May 2023
Reviewed: 4 May 2023
Augusto
Mexicovery nice, clean, confortable
Stayed in April 2023
Reviewed: 24 April 2023
Mario
MexicoLobby Bathrooms were not clean
Location
Stayed in April 2023
Reviewed: 10 April 2023
Natisha
Jamaicait was great
view
Stayed in March 2023
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