Food was just OK, except for hibachi restaurant. That was outstanding. Breakfast buffet was also very good. Lunch buffet was pretty much the same thing every day with very little change. Other options were available.

Loved loved loved the hibachi restaurant and breakfast buffet. The rest of the restaurants were just OK. Fantastic staff - awesome drinks, beautiful pools and beach. Room was gorgeous and so was view.

Stayed in April 2024

The service received on arrival at front desk wasnt the best. We had to also change room twice because it was unclean

Stayed in April 2024

Great service, beautiful facility, beach front.

Stayed in April 2024

Family suite was bigger than I thought it would be, staff were great , food was good, great location

Stayed in March 2024

Had issues with our AC not getting cool but was resolved within an hour.

It was well maintained. It wasn’t overly huge like some ther presentable went to where you have to ride carts to get to other parts of the resort

Stayed in April 2024

All went well.

Stayed in February 2024

Food was mediocre.

Size of resort was nice. Views were great. Beach was incredible.

Stayed in April 2024

Food was a basically holiday inn quality. The adult pool has no shade other than the cabanas which sit empty - they upcharge for that space. Too bad as we were uncomfortable much of the time. The family pool played loud music and was not our speed with all the kids running and playing. They are dead serious about dress code. For men long pants and closed toe shoes. As we'd been travelling my husband didn't have closed toed shoes. It was a problem. Surprising that they made a big stink - he dressed appropriately otherwise and was still shamed and turned away from dinner. Not cool. They also build in their time share service model into the check in procedure. You can't avoid it. You can say no thank you to the presentation but they will ask you everyday again and again as you walk the main hall to breakfast. Also not cool. We wouldn't choose it again.

It's a clean and newish hotel and the service was great.

Stayed in April 2024

Food was really below my expectations.Room service was not very good. Hot tub not working .

Location… ocean view rooms..

Stayed in February 2024

Was everything ok during or stay.

Service and facilities were more than we expected, room size was big enough for two adults, food and beverage were good.

Stayed in March 2024

Very limited shaded areas in the adult pool area unless you paid 200usd per day for a cabana. They need some more umbrellas in that area as everyone was getting very sunburned.

Room was spacious with a beautiful view of the ocean. Staff were all lovely and friendly, the bartenders were great especially at the pool bars. Gregorio at the El Jardin snack bar was an incredible server!

Stayed in March 2024

Lack of beach chairs

The property was beautiful, extremely clean, and the beach was gorgeous! The staff were friendly and very attentive.

Stayed in March 2024

Food selection at the time could be little more special, still nice though.

Nice and clean beachside resort. Friendly and helpful staff delivered comfort to our stay. Good location and spacious room with great sea view.

Stayed in March 2024

The biggest downside of the hotel was the issue with guests "reserving" sun beds. Already at 8am one couldn't find a spot. But I experienced this problem in most of hotels. Basic rooms could be improved by adding things like slippers and bathrobes. The food was acceptable, but much could be improved especially in the a la cart restaurants.

The location was amazing. You can easily walk to the center of the Hotel Zone. The beach was one of the most beautiful beaches I ever visited. The hotel was super clean. We loved the adults only pool area, the beach bar offered a great selection of drinks. We stayed in a Deluxe room and it was older but well maintained and very comfortable. Food was okay, not bad but not great either.

Stayed in February 2024

The food 🥲

facilities and view

Stayed in March 2024

We could not see the beach. Room #1001 high fence, in our face. The beds were horrible, I had to sleep on the sofa. All the mattress were hard, it was miserable in the middle of the night. A/C didn’t work well. TV didn’t work well. Some TV stations had no sound.

Property was landscaped nice. Crazy access to pools & beach

Stayed in March 2024

Sun bed shortage and people reserving them early morning and not using them.

All inclusive and on the beach

Stayed in January 2024

Should have stayed longer!

The staff are great (I’m staying at a second all inclusive and the staff are no where near as helpful)

Stayed in March 2024

Reservations process was terrible didn’t get to enjoy restaurants

Not a lot of meat options

Stayed in February 2024

Outdated electronics in rooms. Standard plugs only, no C cable or charging station. In consistent food quality in restaurants.

All inclusive, good location

Stayed in February 2024

The food for the most part is where the resort lets itself down in my opinion. We opted for a couple of a la carte options for two evenings as we don’t much care for buffet options at an all inclusive. However the quality of the meal in the Asian restaurant was subpar, the portions were tiny and all in all lacked a lot of flavour and the same can be said for the Mexican restaurant the next evening. It was then we decided that we would go elsewhere in Cancun for dinner the rest of the trip. Also I didn’t understand why men were not allowed to wear open toed footwear at dinner but women were. I was dismissed from the Mexican restaurant to change my footwear as I was wearing smart sanders for dinner yet another woman in the restaurant was wearing flip flops and was allowed due to the gender bias of that rule. I think in this day and age those kind of dress codes are very out dated especially when the quality of food that is dished out definitely does not go hand in hand with their strict dress code. The worst experience however was the room service breakfast we did one morning. We had ordered some scrambled eggs and avocado on toast and it taken well over an hour to arrive which could have been forgiven. However what arrived was even worse the avocado on toast was the size of a piece of bruschetta with a spoonful of avocado it was very tiny compared to what was pictured and the scrambled eggs where very crumbly and dry and overdone absolutely not at the standard of any hotel or restaurant.

Staff were very friendly from arrival, stayed in the Royal Tower Suite so had a designated check in area which had a small buffet lunch while we waited to check in which was very nice. From check in we had a butler service who was able to make reservations, bookings, order room service and other requests we needed. The room was so nice and clean and the view of the ocean was amazing from the room, the mini bar was full and replenished daily, all in all had no complaints about the room, it was clean, very comfortable with sublime views. The cabanas for tower suite guests was a very nice touch and had one of these booked daily and was just such a nice weight of our shoulders not having to having to rush for a lounger. It was amazing to have a cabana so close to the beach and the views and weather was stunning and there was food and drink service provided at the cabanas also. The snack bar at the pool was great, the burgers and hot dogs were very nice with loads of condiment and salad options as well, nachos were also very good. We really enjoyed also the cafe inside the resort for pastries and ice cream at anytime of the day.

Stayed in January 2024

I didn't like the fact in some restaurants and areas of the hotel children were not allowed. We stayed in a 'family' room, but my son (6) could enter some of the restaurants just until 6:30pm, which is too early for dinner to me. The system they have for booking restaurants is bureaucratic. Also, men can't be wearing bermudas or shorts in some restaurants for dinner, which is weird in a hotel by the beach.

Room size and balcony view was awesome. In front of the beach, and a nice, large and clean room. Beds were comfortable.

Stayed in January 2024

The check in process directing us to the time share pitch. Would’ve liked time to relax and overview of property perks vs immediate sales pitch after long travel day.

The beach, the grounds and the food. Very nice ocean front room walkout to beach.

Stayed in February 2024

We were supposed a sea view but we're placed in a room with no view at all and when I ask to change we got a view on palm trees... The food wasn't amazing either.

Nice resort. Big pool and direct access to the beach. Rooms are very comfortable.

Stayed in February 2024