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  5. Reviews of Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende

Reviews of Casa de Sierra Nevada, A Belmond Hotel, San Miguel de Allende This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Hospicio 35, 37700 San Miguel de Allende, Mexico

#8 of 139 hotels in San Miguel de Allende

Guests' Choice

Review Score

Based on 27 hotel reviews

9.7

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.7

  • Location

    9.9

  • Facilities

    9.9

  • Staff

    9.9

  • Value for money

    8.4

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: February 22, 2024

    10
    A perfect retreat in one of the world's most beautiful cities.
    • Leisure trip
    • Group
    • Deluxe Junior Suite
    • Stayed 7 nights

    No complaints. Our room was spacious and had its own private patio which was beautifully landscaped and quiet. We enjoyed coffee on the patio every morning and, surprisingly, couldn't hear any of the hustle and bustle of the city. I highly recommend the Superior Junior Suite.

    The hotel is phenomenal, the staff is personable, helpful, and friendly, the rooms are spacious and comfortable, and the location is perfect. We didn't have any complaints. The hotel is pet friendly. I took one of my dogs and the staff pampered her with dog beds, food and water bowls, and bottled water. Every detail was attended to. The vehicle that picked us up at the airport even had what looked like a brand dog bed waiting for her after the long flight. I especially liked the large soaking tub and bath balls. San Miguel de Allende is a walking city so, a long soak was a perfect way to end each day.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    9.0
    Nice Location and service
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooms need updating , breakfast understaffed

    Location and concierge staff and very large rooms

    Stayed in February 2024

  • Reviewed: November 15, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The service was outstanding in all the restaurants. We enjoyed the pool area, so beautiful and peaceful and watching the view of the cathedral and sunset from the rooftop bar was priceless.

    Stayed in November 2023

  • Reviewed: August 15, 2022

    10
    the best! do not miss it!
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 4 nights
    • Submitted from a mobile device

    the spa could have more facilities if I really need to find an area of improvement

    The staff is so helpful, friendly and accommodating. simply the best! The facilities and rooms are so beautiful and unique, just as you would expect a Belmond hotel to be. The food is great, and the activities proposed are very fun & interesting! I would really advise you to do the cooking class with Raul and mojigangas painting with Hermes. The massages as well are best in class! do not miss trying them out! We loved every single moment whilst staying here!

    Stayed in July 2022

  • Reviewed: August 15, 2022

    10
    Superbe luxury hotel in the heart of the city
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Just a perfect luxury spot…great location amenities and a staff beyond all words. Merci et au revoir as we say in French

    Stayed in August 2022

  • Reviewed: July 28, 2022

    9.0
    it was pure heaven!
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 5 nights
    • Submitted from a mobile device

    There was lots of construction noises the last night we were there.

    location, history, decor, staff

    Stayed in July 2022

  • Reviewed: July 1, 2022

    10
    We had a very lovely time and the staff attended to our every need.
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 4 nights

    We had ordered two queen beds from booking.com and got two singles, which were a little too firm. This started our trip off with a bit of disgruntlement, and the statement that this was a "preference" when we booked it was a little off putting and we were not as comfortable as I think we would be with the roomier beds (and perhaps more comfortable mattresses but I can't say since we hadn't tried the other mattresses).

    We loved the welcome lavender towel, signature cocktail and guacamole with fresh chips. Drinks were excellent when we returned on a different day. We ordered the guacamole again--the chips this time were not as fresh this time, but the guac was excellent. The service/staff are top notch. We enjoyed the coffee and pan dulce in the AM. It was very good and delivered right outside our room where we could enjoy the outdoors very privately in the courtyard. We loved out 16th century doors and the ambiance of our room.

    Stayed in June 2022

  • Reviewed: May 24, 2022

    10
    The city is beautiful and staying at Belmond made it even better.
    • Leisure trip
    • Couple
    • Studio Suite
    • Stayed 1 night

    Restaurante del Parque is below the hotel's standard, perhaps in need of a renovation in furniture and menu. The Restaurant Andanza is great!

    All the staff very kind and helpful. Several charming details that are the differential of the Belmond brand that enchant and retain guests.

    Stayed in May 2022

  • Reviewed: April 24, 2022

    10
    Looking forward to returning for a third time
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Everything was perfect

    Stayed in March 2022

  • Reviewed: April 12, 2022

    10
    Perfection!!
    • Leisure trip
    • Solo traveler
    • Superior Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Buildings far apart

    Everything is beautiful

    Stayed in April 2022

  • Reviewed: December 23, 2021

    10
    amazing personal attention to guests and high standard of health and safety.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 7 nights
    • Submitted from a mobile device

    it was superb.

    extraordinary service with exceptional staff. remarkable historic property of haciendas sympathetically remodeled into rooms. definitely request room with terrace or rooftop patio for lunches Al fresco. lovely pool area. central location near pedestrian streets for easy access to site. get the Walk and Shop guidebook for suggested walks. the Bibliotheca Publica has a neat shop, English language books, and theatre/concert tickets. the Sazon cooking class was fun and educational. the spa was excellent and reasonable. the concierge service was extraordinary. breakfast included lots of choices. such a festive atmosphere at Christmas. daytime temp in 70s but nights at 40. dress in layers. good solid walking shoes required for narrow sidewalks and cobblestone streets. pedestrianized streets a plus in Centro. the architecture/history tour very worthwhile. very pleased that San Miguel had high standard of health and safety. masks almost universal, disinfectant floor mats at entry, temperature checks. Better than the USA.

    Stayed in December 2021

  • Reviewed: November 25, 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    The accommodations, staff, cleanliness and food were exceptional.

    Stayed in September 2021

  • Reviewed: October 20, 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Junior Suite
    • Stayed 3 nights

    There wasn't anything I didn't like. They do everything with style and grace.

    The Belmond Hotel is top of the line. I will highly recommend it to friends and family. First trip to San Miguel de Allende, but not the last, and the Belmond is the only hotel I would even consider.

    Stayed in October 2021

  • Reviewed: September 18, 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing to dislike. I will come back again if I have the opportunity.

    The friendly staff, location, facilities, delicious food and excellent service.

    Stayed in September 2021

  • Reviewed: August 31, 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Beds were a little too hard

    Staff was so organized attentive and friendly

    Stayed in August 2021

  • Reviewed: April 7, 2021

    10
    Amazing stay at Casa de Sierra Nevada, first time in SMA
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted from a mobile device

    We had a wonderful stay at the Belmond property during our first visit to SMA. It is a stunning hotel with beauty at every single corner. We especially loved the garden pool. The location is so convenient for restaurants and sightseeing. The staff was incredibly warm, friendly, and helpful. We felt very safe and appreciated the covid precautions. So glad we could stay here!!! We will be back.

    Stayed in April 2021

  • Reviewed: October 13, 2023

    10
    absolutely amazing in every way
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: August 21, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: December 18, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in October 2022

  • Reviewed: July 2, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2022

  • Reviewed: April 20, 2022

    9.0
    Wonderful
    • Family with young children
    • Junior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2022

  • Reviewed: March 18, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2022

  • Reviewed: September 18, 2021

    10
    Exceptional
    • Couple
    • Studio Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2021

  • Reviewed: August 30, 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2021

Showing 1 - 25

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