Calle Igualdad sin numero, Manzana 1 Lote 2, 77310 Holbox Island, Mexico
#9 of 110 hotels in Holbox Island
Guests' ChoiceBased on 85 hotel reviews
9.1Cleanliness
9.4
Comfort
9.5
Location
9.6
Facilities
9.2
Staff
9.4
Value for money
8.4
Free WiFi
4.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 23, 2024
Zoe
United KingdomNearly all the sunlougers already had towels on them by the time we got to breakfast! The rooms are very simple and they really had nothing in them except a bed and wardrobe. It would have been nice to have had a fridge and tea/coffee making facilities.
Fantastic location. Amazing to have breakfast on the beach and then to have the sunlougers to enjoy the beach all day.
Stayed in March 2024
Reviewed: February 18, 2024
Constantin
LithuaniaInternet could be improved. Presently available in common spaces and speed sometimes too low…
Superb location. On beach, near center but far away from noise. Very kind staff. Delicious breakfast. Very nice and clean rooms.
Stayed in February 2024
Reviewed: January 31, 2024
Sarah
United States of AmericaEverything. The attention to detail, the care from the staff, the location and amenities… Everything was perfect
Stayed in January 2024
Reviewed: January 29, 2024
Vanessa
United States of AmericaThe room needs a few more amenities like a hair dryer, iron or steamer, cushions for the chairs on the balcony. You can hair loud house music from the beach club next door, but there is nothing they can do about that. Still loved it!
I loved the beachfront location of this hotel. I walked the beach from end to end on the island and this hotel truly has the best beach. Very little seaweed and well maintained. Also, their beach club is excellent! Comfortable beach beds, nice service, and they do not rent the beds to the public so the guest always have a place on the beach. The hotel has three good restaurants, and it's super close to town. You can walk to many cafes and restaurants in town within 5 mins! The hotel also has very pretty pool.
Stayed in January 2024
Reviewed: November 18, 2022
Louise
BelgiumSmall side note: not always service (and never wifi) in the rooms.
The staff was amazing! Super friendly and helpful! The beach lounge and restaurants were great and the rooms were very nice. The breakfast was great! We loved it and hope to come back!
Stayed in November 2022
Reviewed: September 20, 2022
Lola
United Kingdomdressing gowns or robes would have been a nice touch
wonderful breakfasts and lovely boho design
Stayed in September 2022
Reviewed: September 13, 2022
Kristia
CyprusBeautiful beach , central location , very relaxing ,neat room but small ,very helpful staff
Stayed in August 2022
Reviewed: September 1, 2022
Rees
United KingdomBeach rooms not really useable as such - totally in the shade.
Stayed in August 2022
Reviewed: August 10, 2022
Anna
United States of AmericaWe honestly loved everything.
We stayed 4 nights and could've stayed forever. We loved this hotel, the staff, the space, the hospitality, the beauty, the peace. We super-loved the breakfast!
Stayed in August 2022
Reviewed: July 18, 2022
Valéria
BrazilCasa las tortugas We had a great time at the hotel. They have an amazing beach area, great restaurants, a beautiful pool, and the friendliest staff. Our thanks to Ara for great recommendations, and to Natalia on reception for helping with all the tours we did around the island. Definitely worth it! PS: don't miss the huitlacoche dish for breakfast!
Stayed in July 2022
Reviewed: July 12, 2022
Michel
MexicoThe music at the restaurant and beach club, Friday and Saturday was HORRIBLE! I went there too rest and have a good time, not a RAVE techno party. The bathroom is missing a few hooks for wet stuff, towels and bathing suits.
Everything great. The quality of the space, the architecture, the linens. The location, the service with kindness and great attitude
Stayed in July 2022
Reviewed: July 7, 2022
Eric
United States of AmericaTo each their own, so not really a knock, but I’m not a big techno beat music fan, would’ve preferred something a bit more island vibe or relaxed on the airwaves but to their credit it was mostly an afternoon or early evening thing. Be advised though that the neighboring property loves to really blast the music and it can be loud at times.
Pretty much everything, the property is incredibly well designed, the shady lounging areas are wonderful and relaxing, pool and temp was perfect. The room was great and loved the food so much we ended up eating there every meal when we had planned to explore more. The service was outstanding and perfectly coordinated. I’m a Bonvoy Titanium and thankfully opted to stay here over another property and this was probably the best service I’ve received at a hotel in many years. Even to the point that we requested our room be serviced during spa appointments at a specific time, and like clockwork they were there almost on the minute. I couldn’t be more impressed with this hotel.
Stayed in July 2022
Reviewed: June 16, 2022
Sabrina
Haititop 10 that is all that I can say!
Stayed in May 2022
Reviewed: May 25, 2022
William
United KingdomNothing
Casa Las Tortugas is the best hotel I’ve ever stayed in. I would recommend this hotel to anyone. Best food on the island was located in the different restaurants within the hotel. Truly amazing.
Stayed in May 2022
Reviewed: May 25, 2022
Anna
United States of Americanothing
vibe
Stayed in May 2022
Reviewed: May 20, 2022
Chris
United Kingdomnada
A fabulous location, cool vibe, friendly accommodating staff and really good food. highly recommend.
Stayed in May 2022
Reviewed: April 25, 2022
Emma
Australiano
very friendly staff and great food
Stayed in April 2022
Reviewed: April 22, 2022
Anthony
United Kingdomhanging space for clothes
perfect location and rooms where small but very clean
Stayed in March 2022
Reviewed: April 12, 2022
Amelia
United KingdomThe service across the restaurants could be quite slow and often had to ask for menus and to order, but this was not a problem really as we were in no rush! When the food and drinks did arrive they couldn't be faulted. The food and cocktails at Mandarina were really great!
Perfect location right on the beach front with beautiful interiors and great food & drinks!
Stayed in April 2022
Reviewed: February 25, 2022
Tanja
FinlandRoom overpriced considering the size and type. Also for a honeymooner the room lacked privacy since all sounds could be heard to next door. Restaurant staff had absolutely no idea what was included and what not in the complementary breakfast, the info we got was different every day.
Absolutely beautiful hotel on the best location
Stayed in February 2022
Reviewed: February 19, 2022
Daria
Czech RepublicRooms are a bit dark, but not really a problem, as you don’t want to spend much time inside
Paradisiac ambiance, very harmonious and well-maintained. Each room is unique and offers great experience. Staff is very helpful and friendly, yoga classes every morning. Restaurant on the premises (actually 2 or three, judging by 3 different menus) are all nice with attentive staff. Beach is the best in the area - the only one with algae cleaned, sun beds comfortable
Stayed in February 2022
Reviewed: February 9, 2022
Judith
United KingdomAmazing hotel, small piece of paradise and great facilities. Very welcoming and full range of services (pool, yoga, restaurants). The best hotel in Holbox for sure!
Stayed in February 2022
Reviewed: January 23, 2022
Erica
United States of AmericaLiterally, my only complaints are so small, but both sleep related, so important to share. The bed was a little too hard for us side sleepers. I slept just fine on my back, though. And they turn off the fountain at night, so the street noise is a bit easier to pick up. If you're a light sleeper, bring headphones or a white noise machine, because the wooden slats windows are not really designed with sound proofing in mind and the town seems to wake up at about 7:30, just in time for yoga!
The staff were so welcoming and made you feel at home - they remembered our names and dietary restrictions immediately - and they were so thoughtful about everything. The beach lounge area was artfully designed for comfort, shade or sun, and it never felt crowded. Breakfast overlooking the ocean every morning was delicious, filling, and so peaceful. The layout and design of the grounds are stunning - you feel like you're in a garden oasis, not a hotel, and the water features everywhere add to that. We didn't go out an explore the island nearly as much as i thought we would, because we were just so relaxed and happy at Casa Las Tortugas. But, the staff helped us pick the perfect excursions for our budget, interests and energy level and made sure we had everything we needed for each outing.
Stayed in January 2022
Reviewed: January 8, 2022
Irene
Netherlandscomfort kamers
service locatie restaurants sfeer
Stayed in January 2022
Yogyakarta, Indonesia
Modane, France
Artenara, Spain
Fondachello, Italy
Amares, Portugal
Urduliz, Spain
Sestriere, Italy
Portovenere, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content