A bit hard to find without a sign on the street. I booked last minute and there was some mix up about which room but they figured it out and communicated well with me. The towels were a bit worn but sheets clean and nice.

Very clean and enjoyable rooftop deck. Once inside it is quite nice, the outside doesn’t have a sign and is just a gate so was a little disconcerting until you go in, then very different, nice and cute. The room is basic but comfortable and clean. For a place in the center of town it was nice. I would return.

Stayed in March 2024

The front has no markings to identify it. And someone will need to be available to open the door until you get you keys. Balcony looks nice, unfurnished, and was locked for my stay. I was the only person staying, and would have hoped for a more social gathering. There are coffee pots put out, but no coffee.

The AC is most welcomed after a day spent absorbing Zihua. The rooftop is a nice space in the morning and evenings and would ideal for guests to gather and mingle.

Stayed in March 2024

No clean linen or towels during entire stay. Lightly Cleaned room one time. Had to empty trash in bathroom. No microwave as stated in description

The roof top area was nice and bed was comfortable.

Stayed in February 2024

It was a little pricey for the overall area of Zihua. The cooking supplies were not much.

Nice, clean property, with a comfy room snd great roku type TV

Stayed in January 2024

I received instructions at 7pm the night prior to us leaving. It would have been nice getting those the day we arrived or sooner. Not the hotels fault at all but one night sewage smell was intolerable. It would have been nice to have a small safe in the room.

We felt very safe for being downtown. The facility was very clean and having a shared kitchen was nice. The staff was incredibly friendly I only felt bad because my Spanish is not great; she was so pleasant and had a beautiful smile.

Stayed in January 2024

The common areas seemed to only be cleaned when someone checked out and then not very thoroughly. The cleaning person/manager was not friendly and had obviously been directed to be very restrictive with supplies so for a price more than most hotels no toilet paper or new towels until you stay a week. She was also quite happy to watch me mop the common area although I didn't see any mop except that belonging to cleaning lady so maybe I supposed to bring that along with my toilet paper. Clearly penny-pinching leaving a overall bad flavor in the mouth.

Upbeat colors and nice patio for socialising. Good locstion

Stayed in April 2023

Absolutely terrible experience. They canceled my reservation and said they had sent me an email that I had to follow in order not get charged the penalty. Said email was taking to a landing page that indicated that I was going to be charged a penalty; when I followed the waive penalty options the hotel has been unresponsive. At this point I have not been refunded for anything whatsoever and they have stopped answering my messages. I have now escalated this to booking customer service. This is such a shame and a bad look for such a beautiful place like this and for the Mexican culture and service that is often amazing. I would not recommend this place.

Stayed in February 2025

The location had some sewage smell from the sewage lagoon or treatment facility that must not have been too far away.

The hotel was very clean and comfortable. Marta was a lovely lady that took care of our needs and did a fine job of cleaning.

Stayed in February 2024

I think it ought to be advertised as Hotel Mandarina, rather than amazing private rooms. When someone asked if I was looking for the Hotel Mandarina, I didn’t know how to answer. Also, I checked in around 9 pm. It was dark. Because it only has 3 rooms, it was dark. Because of its size there is no specific reception. I felt a bit lost. Although there was excellent communication and instructions prior to check-in, I think I arrived earlier than the host may have expected. Because I was not on wifi and didn’t have a Mexican phone, I asked a man to call the telephone number on the booking sheet. It did work and someone came down to give me the keys.

It was spotless. The common areas (living room, kitchen and upstairs balcony) was great. Excellent wifi. The facilities in the kitchen were 100%

Stayed in November 2023

Everything was great.

Location was brilliant, rooms were basic but had everything needed. WiFi was the best I have had in Mexico and the room had a massive TV. Kitchen was well appointed and the rooftop space was a great bonus.

Stayed in September 2022

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Stayed in November 2023

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Stayed in February 2023

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Stayed in March 2024

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Stayed in February 2023