This hotel is a gem. Amazing location in the heart of the historic area, beautiful suites and fantastic & attentive staff made for a great stay. Cynthia & JJ were very professional and friendly. We wish we could have stayed longer.

Stayed in January 2024

Nothing…everything was great!

Our stay was amazing! The staff, especially Cynthia and Adolfo, were so helpful with questions and great restaurant recommendations! They also arranged airport pickup and a private tour with Paco, who was on-time, great car and full of information…highly recommend him! The facilities are great, and we loved the rooftop terrace to enjoy a glass of wine. Rooms are large, and beds are very comfortable. Everything was clean and we always felt safe at the hotel and walking around the center to and from the hotel. The location cannot be beat! We would definitely stay here again!

Stayed in December 2023

Nothing.

Gorgeous property. Steeped in fascinating history. Elegant. Impeccable design features throughout. It’s a must see creative delight. Stop here before San Miguel and stay!

Stayed in October 2023

I do not have any negative feedback. The hotel met our expectations and then some.

Casona was a beautifully restored historical home with an eclectic flare. Very clean room that was nicely appointed. The in-room jacuzzi was a plus. The roof top deck had a lot of plants and seating. It would be a great space for a medium sized party or business social gathering. In my case morning coffee and reading. The staff were wonderful although not all english speaking. But that was not a detractor at all.

Stayed in October 2023

Everything was fine

Breakfast was delicious and great service

Stayed in March 2023

As a very minor comment, some of the common areas (including the breakfast room) are a bit cold during this time of the year; no heat on this areas.

The perfect merge between a traditional unique facility and luxury; walking distance from everything in downtown. Also, that all the rooms in the hotel are unique and different from each other. Excellent and friendly service from staff.

Stayed in December 2022

Big 17th century renovated hotel that's fun to explore -- it's like a museum -- check out the rooftop area. I got a room for $200/night that would cost at least $800/night in Mexico City. It had a clean (two person) sauna, a 6 person hot tub, hot water readily available, water pressure perfect. Oh, and it had two bathrooms, two levels, it was way too much space but I enjoyed fantasizing about how I'd turn it into my fantasy loft apartment, perfect size for that. I had a street facing room on ground floor, so it may be loud for some people until midnight, when everyone goes to sleep. (I'm a city person, I'm used to city noises). Great location, within 10 walk from most museums in centro area. Queretaro is underrated, despite being a UNESCO World Heritage site: clean, well manicured, safe, festive (everyday of the week), cheaper than Mexico City (which has gotten expensive). Favorite part was that I rarely heard English and didn't see many Americans, whereas certain parts of Mexico are packed with Americans. My Spanish improved because I was forced to practice. In any case, I'll be back, will skip Mexico City next time. This hotel will be even better once they recover from Pandemic and start up their restaurant again.

Stayed in December 2022

The wifi didn’t work very well. maybe because of the thick stone walls.

Excellent location a couple of blocks from the main plaza. Great restaurant options nearby. The staff were extremely kind and attentive. Nice bar on the roof. Beautiful vintage building.

Stayed in November 2022

We reserved a Presidential room. very spacious. Has a sitting area, jacuzzi and sauna. very nice.

Stayed in October 2022

the security and great location

it was amazing and comfortable property

Stayed in August 2022

I did not like the bar that is in front is really to loud but the worst if you are not a religious person the church bell ringing so early is the worst thing.

The placer is really amazing, the location is perfect.

Stayed in September 2022

Great location for shopping and restaurants.

Stayed in August 2022

Great location and staff.

Stayed in August 2022

The beds are very hard.

Is a an old Casona beautiful remodel with modern commodities. Great taste in Design. LOVE IT!

Stayed in August 2022

The wifi outside the rooms was perfect but inside our room, it was sometimes slow.

The breakfast - especially the fruits - was fresh and delicious. And the dining room was located in a dream kitchen

Stayed in August 2022

Breakfast was good excellent service and attention

Stayed in May 2022

The exterior facilities could be cleaner

Pretty nice hotel, well located , staff very friendly

Stayed in April 2022

Better wifi would be an improvement. Check in was awkward with no one visible when we arrived at the gate. Our in room refrigerator didn't work. There wasn't any bar service on the roof top bar. Also, there was no possibility of fresh air in the room. Air conditioning had to be used.

Good coffee but cold eggs and toast. Fresh orange juice was great.

Stayed in March 2022

Not much! It was all night ce. Rooftop terrace was great!

Location and setting were beautiful. Staff was very sweet and helpful!

Stayed in January 2022

More options for breakfast

Great location and great room, very spacious, comfortable and modern.

Stayed in December 2021

the employees at the front desk were really clueless. they didn’t show us how to turn on the lights or how to use the shower to get hot water. they never provided us a menu for breakfast and were very limited, nor did they provide us any useful information about the city or main attractions - such as the wineries. it said they had a bidet and the employees didn’t even know what it was and there was not any bidet. in order to use the jacuzzi, we had to give them a 40 minute advanced notice and it could only be used during the DAYTIME! when we got in, it was freezing water! there was no option to make it warmer.

gorgeous architecture, and centrally located. The rooms were beautifully furnished. we appreciate it the bathrobes, the mini fridge. the bedding was super good quality. Great water pressure.

Stayed in December 2022

this hotel needs to lose a couple of star ratings.

Stayed in June 2022

Even though rooms were empty we were not allowed to check in early

Website indicated restaurant bar and spa and none of these existed

Stayed in February 2022

no hot water and decor/room amenities were outdated in the presidential suite

location is great and walkable to restaurants. courtyard is nice

Stayed in February 2022