Reviews of Centrico House

We were a group of 5 friends traveling. The rooms where big (with a beautiful set up and good eyes for details) and clean with comfy beds. No outside noises and a beautiful rooftop. We were very close to the Zocalo and plenty of things to do around! Oscar was very helpful and gave us tips in what to see or do. The key system was easy and safe.

We didn't have an ac in our room but the fans helped to keep the room cool during in the night.

Great location

Noisy aerea at night

Nothing.

Unfortunately, our experience at this property was very disappointing. When we arrived, there was no running water in the room. We texted the staff but didn’t receive a response, so we ended up calling. When we finally got through, the person we spoke to seemed dismissive and offered no real assistance. Later, brown water began running from the taps, making it impossible to shower, brush our teeth, or safely use the toilet. When we reported this, the response was simply, “Let’s see what happens,” and no solution was provided. Both staff members admitted they wouldn’t use the water themselves, so they were clearly aware of the issue’s severity, but nothing was done to resolve it. We had to use the toilet in reception instead. When we were checking out and collecting our car, a staff member casually mentioned we could have been moved to another room—information that would have made a huge difference had it been communicated at the time. On top of all this, the Wi-Fi didn’t work, which was a minor inconvenience compared to the rest of the experience, but still worth noting. Overall, the lack of communication, poor handling of a serious water issue, and absence of basic facilities made this stay very uncomfortable.

Well located and well taken care of

Terrible WiFi and we had a cockroach in the bedroom the first night we asked for someone from the hotel to come kill or take it out but they took to long to reply

Location Decor Good sized comfy bed Well designed room and bathroom layout

Filtered booking.com to show hotels only, and Centrico showed. But it's not a hotel. Hate having to rely on secret codes and lock boxes with no staff presence.

I loved the room, everything is clean and confortable.

We were 3 people and we only had 2 towels. There was only one tissue paper.

Spacious room, clean and comfortable

The internet hardly worked. I tried all the routers on the list they provide but it kept stuttering

Comfortable bed, good location, spacious

The internet didn’t really work, I tried all the routers in their list but it kept cutting off constantly

The location was central. The room was good.

The property's location proved challenging due to significant nighttime noise, with music continuing until 6 AM. The WiFi connection was unreliable throughout our stay. The entry system, which uses a combination lock similar to a bicycle lock, was cumbersome and not user-friendly. These factors impacted the overall comfort of our stay.

It was perfectly clean

They don't tell you from the beginning that it's not a hotel and doesn't have a minibar.

Location

Bed was very hard

A good location, clean and quiet area

gotta climb a bit of incline to get to the hotel

It’s really close Freon downtown

It needs a fridge a more shelves

All, the room was pretty comfortable.

Mmmm the blankets weren’t enough. Taxco is located in the mountains and the weather is colder, and the room only had a single blanket, we had a cold night. I would like the administration add more blankets in the rooms.

The location is amazing just in the heart of Taxco.