Carretera Cancún - Aeropuerto Mza 4 L5 SM 301, 77560 Cancún, Mexico
#206 of 211 hotels in Cancún
Guests' ChoiceBased on 796 hotel reviews
5.0Cleanliness
6.3
Comfort
6.2
Location
6.9
Facilities
5.3
Staff
6.1
Value for money
5.6
Free WiFi
5.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 12, 2024
David
United States of AmericaIt felt worn out. I think they tried, but never stayed comfort inn like this. Breakfast was rough.
That they had a room.
Stayed in March 2024
Reviewed: March 9, 2024
Liza
United States of AmericaWhen I arrived I was told there was no hot water and I asked for a discount I was told I could receive a discount if I was willing to cancel my original reservation. Of course I could not do that I would’ve been paying a penalty, Staff would not offer discount so I will dispute.
Close proximity to the airport, Room was clean and well organized
Stayed in March 2024
Reviewed: March 7, 2024
Diaz
United States of AmericaLike most hotels, so hard to find hot water for a shower! I did not mind. Your body is warm from the climate already and the water comes from water tanks. So its a little warm, not really cold like at home. Parking is underground, be careful! Entry to parking is very narrow. I decided to park on the side of the hotel with there permission.
Hotel is close and easy -access to Cancun airport. Subway and gas station really close as well! Simple room and quiet. Great for someone needing a basic room close to the airport who has an early flight the next day. They have free shuttle rides to the airport every hour during the day. They also include complimentary morning breakfast. Basic scrambled eggs, Chorizo , toast, yogurt, cereal. Refreshments are coffee, milk & juice. Remember this a basic hotel! No resort like amenities. You will be fine.
Stayed in March 2024
Reviewed: February 26, 2024
Jérémie
CanadaNoise during the night …
Location
Stayed in February 2024
Reviewed: February 8, 2024
Janet
MexicoNo restaurant. Expensive for a place that has no restaurant or bar. Very threadbare and basic for the price. To give a comparison - for 80 USD a night in CDMX i had room service and there was a restaurant downstairs and a spa so honestly I would cut the price by half it was so …blah. It was boring. The desk was old and the internet was terrible.
The bathroom was nice. The bed was comfortable.
Stayed in February 2024
Reviewed: February 5, 2024
Patrick
NetherlandsThe room smelt like a sewer. The smell came from the outside of the building but still it is uncomfortable. The quality of the breakfast was poor. Everything looked old and worn down. Price is really high for the quality provided.
Location close to the airport.
Stayed in February 2024
Reviewed: January 16, 2024
Venkata
United States of America1. Underground parking proved challenging with difficulty entering and exiting, resulting in scratches on our rental car; cramped spaces and an unclean environment added to the inconvenience. 2. Disappointed by the lack of water pressure in the shower when using hot water, a basic amenity that fell short of expectations. 3. Frustrated with unreliable and patchy WiFi, hindering a seamless online experience during the stay.
Stayed one night due to proximity to the airport for an early morning flight. Smooth check-in and check-out, comfortable room with a decent-sized bed. Although complimentary breakfast and airport shuttle were available, I didn't utilize these facilities.
Stayed in December 2023
Reviewed: January 16, 2024
Luisa
United States of AmericaThe elevator didn’t work and our room was on the 3 floor. I have seen in previous reviews people mentioning this but I thought that was a one time incident, so turns out it might not be, do be aware that can happen to you
Was convenient because is very nearby the airport
Stayed in December 2023
Reviewed: January 13, 2024
Freja
Swedenthe breakfast was not good and everything was almost finished.
close to the airport but very expensive to get to with taxi.
Stayed in December 2023
Reviewed: January 10, 2024
Virginia
United States of AmericaWe selected the hotel for proximity to the airport.
Stayed in January 2024
Reviewed: January 10, 2024
Ruby
United States of AmericaBreakfast included was mentioned but not provided nor was there a discount for not providing breakfast.
Cleanliness, cleaning ladies were great
Stayed in January 2024
Reviewed: January 6, 2024
James
IrelandShower tepid. WiFi mostly not working. TV not working.
Convenient to the airport
Stayed in January 2024
Reviewed: January 6, 2024
Ala'a
LuxembourgBreakfast was not very good ,location is a bit far from airport as it reachable by highway only .. not walking distance for an airport hotel .
Room are oki and big
Stayed in December 2023
Reviewed: January 3, 2024
Elizabeth
MexicoNo towels for two, Ihad been in some motels with better blanquets and spaces
Close to airport perfect, that was my need. Te room too basic, no towels for two people, the shuttle OK, they said no trasport to the airport, but finally they take me easy
Stayed in December 2023
Reviewed: December 25, 2023
Noah
United States of AmericaRundown
Location
Stayed in December 2023
Reviewed: December 16, 2023
Armando
MexicoSome stole the bag of a person (foreigner) from the dining room. The guy lost his money and passport. there are many CCTV cameras but non of the work. It's quite odd to get something stolen when there are many cameras around. My bedroom smelled cigarette. I told the receptionist and he quindly gave the then option to change room. I stayed in the room as I was there just a night.
Confy bed. Breakfast was not too bad. Cleaning and kitchen staff are very amicable and kind.
Stayed in December 2023
Reviewed: December 1, 2023
Susan
United States of AmericaOur room was close to the front desk and the noise level was horrible. There was a kid screaming and running around the lobby. The hotel description said they provide shuttle service to the airport. It turned out they only provide shuttle service from the airport to the hotel. For the short taxi ride it was 500 pesos.
The location was very close to the airport. The hotel was in waling distance to Subway, Burger King, and a convenient store
Stayed in November 2023
Reviewed: November 27, 2023
Ebony
United States of AmericaHotel wasn't as clean as it should have been. There were olives in the bathroom sink.
Easy check in
Stayed in November 2023
Reviewed: October 26, 2023
Guero
MexicoI cut my finger in the bathroom with a glass and and there was no hot water in the morning when I tried to take a shower they lied to me they did to me something happened the morning but it wasn't like that it was broke 3 days before and didn't say nothing to me about that but at least they should have said something to me so I don't know option to go somewhere else so what they had Hot water I tried to speak to the manager but he was never available I think he know what's going on when I asked him to reverse me for some of my money for cutting my finger they refuse to give me any money back I needed to speak to the manager not very happy
Stayed in September 2023
Reviewed: August 28, 2023
Alfredo
MexicoYou could hear everything in the hallway (loud noises, door slams, people shouting), bathroom was kind of unclean and bed was uncomfortable
Good location near the airport
Stayed in July 2023
Reviewed: August 4, 2023
Maxwell
United States of AmericaThere was close to the airport and a few places to get food!
Stayed in August 2023
Reviewed: July 17, 2023
Laura
United States of AmericaBathroom was clean but one shower door was missing. The shower in the room that I stayed needs new faucet. I didn't like it.
Shuttle service. And location.
Stayed in July 2023
Reviewed: July 7, 2023
Carlos
Brazilit was dirty
the closeness to the sitpory
Stayed in July 2023
Reviewed: July 3, 2023
Yoel
ArgentinaThe internet and television doesn't work. El internet y la televisión no funcionaban en el piso 3 varias personas se quejaron.
The location.
Stayed in June 2023
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