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Reviews of Cozumel Hotel & Resort Trademark Collection by Wyndham 4 stars

Carretera Costera Sur Km 1.7, 77600 Cozumel, Mexico

#43 of 56 hotels in Cozumel

Guests' Choice

Review score

Based on 112 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    8.2

  • Facilities

    7.3

  • Staff

    8.1

  • Value for money

    7.4

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 20 February 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 10 nights
    • Submitted via mobile

    I did move rooms because the first one was one that corresponded with the next room with an interior door (designed to accommodate a family). That feature made my room very loud from noise coming from the room next door. My new room was much quieter as it didn't have that connection to the next room.

    Great location. Close enough to the main town to walk to different restaurants and shops but far enough away for a quiet resort feel. The property is a little dated but well maintained with plenty of nice features. The pool area is fantastic and nice terrace for breakfast overlooking their private beach area and drive center. Overall, an excellent value.

    Stayed in January 2023

  • Reviewed: 17 February 2023

    7.0
    ok
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    i thought it was very nice but was disappointed because when i booked it , it was supposed to be s pool view and a mini fridge, we were not close to pool and our view was the wall next to the street

    Stayed in February 2023

  • Reviewed: 1 January 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Soulless vibe to the hotel. No effort made to ensure guest were happy. Whole hotel is in need of a facelift. Would definitely not recommend all inclusive here.

    Lovely pool area although parts of it need refurbishment.

    Stayed in December 2022

  • Reviewed: 21 December 2022

    7.0
    pleasant- comfortable it not fancy- great pool area
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Food very mediocre. coffee like warm water. beach not really a beach but didhave comfortable beach beds

    pool area and large, lovely pool

    Stayed in December 2022

  • Reviewed: 15 December 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Room was a bit run-down, hallways very sterile/cold/No atmosphere

    Great breakfast

    Stayed in December 2022

  • Reviewed: 30 November 2022

    7.0
    Nice stay and great value for the money
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The hotel is lacking some details such as toothbrush holder, soap dish, toilet brush which would give a more cosy vibe to the rooms. Generally the interior and the exterior feels a little old.

    great location, not far from the city centre. Has access to the beach and great swimming pool. Good choice for the breakfast.

    Stayed in November 2022

  • Reviewed: 30 September 2022

    9.0
    We had a great time in our short stay
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    Since we did not have the AI option it was a little hard to pay our drinks with cash, since there was never anyone who could do it or we had to wait extra long on change.

    We only stayed for two nights and did not book the AI option. The hotel is really nice (though needs some patch up in some places), but all in all we had a great room with all the amenities we hoped for. The staff was very nice and helpful. Breakfast was good - nothing special! We really enjoyed the pool!

    Stayed in September 2022

  • Reviewed: 27 September 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    Beach club

    Stayed in September 2022

  • Reviewed: 27 September 2022

    7.0
    Excelente punto para IM79.3
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    staff en piscina y bar, servicio lento y mala gana.

    excelente ubicacion para quienes van al IM 70.3

    Stayed in September 2022

  • Reviewed: 12 August 2022

    8.0
    We come for the great rooms and fabulous pool area. We will keep coming!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 7 nights

    The food has not improved. Its not very good. That's the main issue with this property. I love trying new things, but most dishes were bland. The specialty nights foods were better. I don't do all inclusive, so I pay for our drinks, so it would be great if the paid drinks were better. I understand making small low quality drinks for all-inclusive people who may abuse the program, but if I'm paying full price for each drink, it should be worth it....

    The wifi has greatly improved since our last visit. That made us very happy. I can see that improvements are being made. However I miss the beautiful statue that was beside the fabulous pool. Comfortable beds and great A/C. I prefer to have meals at the waterfront restaurant, I wish more meals were served there. Dinner at sunset there would be lovely!

    Stayed in July 2022

  • Reviewed: 1 July 2022

    9.0
    Perfect location close to town, caters to divers, great snorkeling in front of hotel with easy water
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bed was hard, pillows smelled moldy

    Buffet, omelets, good variety but no babon

    Stayed in June 2022

  • Reviewed: 23 May 2022

    6.0
    Very basic
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Terrible bath room. Not much to eat at night. Room service take cash, can't charge the room. Very basic

    Low price Nice pool

    Stayed in May 2022

  • Reviewed: 20 May 2022

    7.0
    Overall, it was great. We didn’t spend much time at the hotel but we enjoyed it
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Pillows were hard. A lot of insects, ants crawling in bathroom sink, mouse poop outside on the windows. No beach, just rocky area

    Location was great, close to everything. Food was great. Staff was welcoming and caring

    Stayed in May 2022

  • Reviewed: 17 May 2022

    8.0
    well situated, always clean, good staffs but need some update unless you like the 70s!
    • Business trip
    • Group
    • King Room - Non-Smoking
    • Stayed 16 nights
    • Submitted via mobile

    rooms and gym out dated (feel like going back in the 70s! No mini fridges in the room and showers/bathtubs should be upgraded…this is not what you expect when booking at à Wyndham!

    well situated, always clean and good A/C

    Stayed in May 2022

  • Reviewed: 11 May 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The power went out and it was incredible hot over the night, some rooms were working on the backup generator, but ours was not. couldn’t sleep, it was very hot. There was a lizard in the room during the entire stay. Cleaning in the room was minimal. The wifi was very very bad. The breakfast was average, lunch by the pool was average too.

    The pool was nice.

    Stayed in May 2022

  • Reviewed: 5 May 2022

    8.0
    Excellent for laid-back scubadiving
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 5 nights

    The room was adequate. However the door to the adjacent room (romms could be connected on demand) did not block any noise. You can follow the entire discussion of your neighbours Dinner had poor quality and limited choise.

    Beach is great, but NOT sandy all the way. Water can be accessed via stairs. Offers all options from sun to shade, sunbeds and -chairs, hammocks. Direct scuba diving option from the beach! Or book a boat trip with the on-site dive-shop and embark right next to the hotel. Breakfast was good. Drinks at bat are good quality and cheap. {except beer}

    Stayed in May 2022

  • Reviewed: 1 May 2022

    8.0
    Nice beach very friendly staff.
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    There wasn't much options for vegetarian or vegans but the breakfast works for us.

    I love the little beach area and the access to swimming in snorkeling.

    Stayed in April 2022

  • Reviewed: 28 April 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I would have like to have had a little bit more entertainment options such as karaoke or dancing in the evening around the pool etc

    Nice, clean and quite

    Stayed in April 2022

  • Reviewed: 19 April 2022

    8.0
    It is good hotel for Cozumel!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The hotel is a bit old, needs to be renovated. They charge so much for the drinks at the hotel. It is not very close to the center, around 25 minutes of walking. There is not much to do nearby.

    The breakfast was very good. It is a big and organized hotel. The beach is nice and enough. It has a big pool and nice landscaping.

    Stayed in April 2022

  • Reviewed: 17 April 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The wifi can only be accessed in the lobby, which is a huge pain in the butt. As soon as you leave the lobby, you have no more connection. When I said this to the front desk man, he said that the modem was in the lobby, so that’s where the signal was…..but for such a large establishment with so many people, it would be wise to amp up the wifi.

    The pools were great and spacious. The beach front is quite lovely also, tho it is separated from the hotel and is across the street. The water pressure is surprisingly strong. My showers were amazing! Some places I’ve stayed on the island only offer cleaning every few days or so, but they came by every day and cleaned my room, which surprised me. I appreciated that, and I could tell that they took Covid cleaning very seriously. Also, the tv was easy to figure out. Usually it’s not, which isn’t a huge deal, but this one was, so I was able to watch some shows in Spanish and work on my pronunciation:) The staff was super helpful also. Very kind. It’s a huge place, so just be mindful that the place may be very busy….

    Stayed in April 2022

  • Reviewed: 27 March 2022

    7.0
    B&B for a passionate diver, but not a AI resort with a pool for a kid.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    the interior is very basic and more like a 3 star hotel, where you only sleep between your daily activities elsewhere. bathroom is old, but shower has good warm water. the noise of the window in the room kept me up all night, was not sure whether is was wind or the walls were going to fall :) Wi-Fi in the room was not very good

    great location where you can snork right at the hotel’s beach! and see sunset over Caribbean cruise ship. lots of diving activities, including night dive.

    Stayed in March 2022

  • Reviewed: 19 January 2022

    7.0
    really good
    • Leisure trip
    • Group
    • King Room with Partial Ocean View - Non-Smoking
    • Stayed 4 nights

    They kicked us out of the jacuzzi for dinner.

    Loved the breakfast and the location! the staff was very nice and the rooms very confortable.

    Stayed in November 2021

  • Reviewed: 13 December 2021

    8.0
    good for a night
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    rooms falling apart and loud piped music at pool and breakfast

    location and pool

    Stayed in December 2021

  • Reviewed: 6 December 2021

    7.0
    Good
    • People with friends
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Needs a face-lift + bathroom was really in need of repair (uncomfortably old)

    Nice room size, decent bed, good infrastructure. Nice helpful staff. Just far enough not to be bothered by parties, but close enough you can walk to all the nice places

    Stayed in December 2021

Showing 1 – 25

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